No response to check in’s or inquiries
My experience using this app and the program has been great with one exception. To set some context, you sign up, pay for the impression kit, they arrive and you perform the impressions and take some selfies. The company will be super helpful and answering questions related to anything related to experience, insurance, process, etc. Once you get the aligners delivered, you need to progress your way through them (i.e. I have 11 top’s and 5 bottom’s). You wear the first set, your teeth align, use the second set, they align and so on. You will reach a point where you are not sure if it’s time to progress to the next aligner set. There are routine check in’s and you can submit a help request, but out of the 3-4 I raised I only got 1 answer. I am not sure if this is a staffing issue on the customer success side of the business or if they are not getting my requests. For that reason I give it 4/5 stars.
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A nightmare
Horrible customer service that doesn’t actually solve your problem and the whole treatment process is a scam! Yes they work but they aren’t overlooked by an in-person orthodontist which shouldn’t even be legal and they are probably getting hit with lawsuits as I write this. I was naive going into this treatment but please do your research and in this case paying more for the brand Invisalign over this is much more worth it. They hold your aligners from you. I’ve told them to ship them out and even sent multiple photos showing the alignment of my teeth to move forward. I am now going into my maybe 8th month wearing the same aligners. I hope I can finish this up and just be over with this soon cause I would hate for this money to go to waste.
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Updated review
Last left a review in May 2024 advising that the check in function in the app doesn’t allow my phone camera to focus on my teeth so every single photo is blurry and you can’t tell if the treatment is working or not based on photos. Customer service is really good though, and I have been looked after during my 3 year treatment (hopefully finishing soon)!
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Byte Aligners
Byte aligners and the BYTE company stand out for their innovative approach to orthodontics, offering a convenient, affordable, and effective solution for achieving a perfect smile. BYTE's clear aligners are designed to fit seamlessly into daily life, allowing users to straighten their teeth discreetly and comfortably. What truly sets BYTE apart is their commitment to customer satisfaction, with personalized support, easy-to-follow treatment plans, and the use of HyperByte technology, which accelerates results. The company’s emphasis on affordability, with financing options and no hidden fees, makes high-quality dental care accessible to a broader audience, all while maintaining a user-friendly and customer-centric experience. BYTE aligners offer a convenient, affordable, and effective way to achieve a perfect smile, with clear aligners that fit seamlessly into daily life. The company excels in customer satisfaction, providing personalized support, easy-to-follow treatment plans, and HyperByte technology for faster results. What really makes BYTE stand out is their inclusion of life insurance as part of their treatment package—a thoughtful gesture that shows they truly care about their customers' well-being beyond just their dental health.
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Response from developer
We appreciate your feedback on the app’s user-friendly features and customer-centric approach! It’s great to hear you value the convenience and support we offer. Thank you for sharing your experience!
Honestly not worth it
This has honestly been a poor experience and feels like I wasted a ton of money. I wish I would have paid the little extra to do Invisalign with an in person dentist than to try to navigate this process. There is no consistency on who reviews your progress, so you may get conflicting information and direction like I did. This may also lead you to outgrow your aligner warranty (convenient) which requires you to pay even more money if you need to get aligners replaced because they break after being instructed to wear them WELL past what you’re supposed to for a single aligner. Finally get byte to place your retainer order after months of begging them?? Lol how about the package never shows up with the final upper aligners and now is going to take another 3-4 weeks to be made and shipped because of an error on their end with the processing of the order (I have the order confirmation email too). Feels odd this all starts happening near the tail end of my treatment after my warranty runs out but I could pay more money to address the concerns. Save yourself the hassle and work directly with your dentist.
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Glitchy app needs fixing
The app is so terribly glitchy. It doesn’t sync with hyperbyte and if you manually add it, it disappears later. the dates are off with switching aligners and it won’t let you fix it. It’ll ask me to check in when i just did it a few days prior. And now the apps says i’m done with my aligners for weeks when i still have several weeks left. The really unfortunate thing is you can’t even look online instead of the app to make sure you’re on track, they require to use the glitchy app only. If you try to email them a problem, it takes a week or more to get a response. I’m over a month behind on finishing because of all these delays waiting for team to respond after an issue. After spending sing 3000$, it’s frustrating to get this kind of quality…
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Response from developer
We truly appreciate your detailed feedback about the app's glitches and syncing issues with Hyperbyte. It’s clear how these problems are impacting your experience, especially after your investment. Your concerns about communication delays are noted, and we'll take this to heart as we work to improve. If you still have concerns or need help you can contact our team at bytereviews@byte.com. Thank you for sharing your thoughts with us.
Excellent
Highly recommend 🙏🏼excellent results
would love a retainer with all back teeth next time
would love a retainer with all back teeth next time
Needs work!
This app is ok I guess. I will say that I keep having problems with the hyperbyte not staying synced. I even with manually entering when I used it, it will not stay. I’ve seen multiple other reviews about this same problem. Also it’s pretty frustrating that I cannot edit the exact day when I change my aligners. At first it was saying change every 7 days which is my treatment plan, now it says change every 12 days which is super weird because I didn’t have my treatment planned changed. So not being able to change to when I actually am changing aligners is a problem because how am I supposed to keep track when the actually day to change is wrong. This app needs some work to fix these issues.
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Response from developer
We appreciate your detailed feedback about the syncing issues with the hyperbyte and the difficulties in editing the change dates. It’s clear how important accurate tracking is for you, and we’re sorry for the inconvenience this has caused. Your insights are vital for our improvement. If you have any additional feedback, questions, or concerns you can reach our team at bytereviews@byte.com. We are standing by for support!
Better than my ‘my smile direct’ .
I had smile direct before Byte. I had to stop using them cause theirs werent fixing my teeth and they hurt SO bad on my gums . They give you and file , like a nail file to file them yourself . SMH . Didn’t work at all. Needless to say waster of money. Byte’s customer service is A1! On point! They are so nice and cool to help you. Your totally not a problem when your are calling about issues , if there are any. Also the hyper byte is Amaazing!!! I mean it made my smile look like I’ve had braces. AH-mazing!!! So happy I went with Byte! Y’all rock!!
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Easy to get started!!!
So far my Byte journey has been very nice. I ordered the impression kit and it came very quickly. I completed all of the steps and then sent it back and then within I want to say two weeks I received my treatment and retainers. The whole process really took less than 30 days and that’s true inception to, receiving my treatment plan so so far it’s been a good journey. I haven’t worn retainers in a long time and these are very comfortable and the experience has been very interactive which I like.
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