No response to check in’s or inquiries
My experience using this app and the program has been great with one exception. To set some context, you sign up, pay for the impression kit, they arrive and you perform the impressions and take some selfies. The company will be super helpful and answering questions related to anything related to experience, insurance, process, etc. Once you get the aligners delivered, you need to progress your way through them (i.e. I have 11 top’s and 5 bottom’s). You wear the first set, your teeth align, use the second set, they align and so on. You will reach a point where you are not sure if it’s time to progress to the next aligner set. There are routine check in’s and you can submit a help request, but out of the 3-4 I raised I only got 1 answer. I am not sure if this is a staffing issue on the customer success side of the business or if they are not getting my requests. For that reason I give it 4/5 stars.
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