Ease of use and payment method
I have received multiple notices in the past to inform me that I have no card on file I have had one on file since I have opened the account. I try to find an easy way to contact someone about the issue but none is provided just a long page of frequently asked questions. I tried to see if I could manually pay the amount I could not find one. Then I checked the payments and none where made it says but when I checked the tolls it says payment is pending and will be done next billing cycle so why do I keep getting notifications that I have no card on file and emails warning me I will be charged more for late fees when the charge is processing not the most intuitive system here in my opinion.
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Outstanding
Simple, easy to use and understand. We have had iPass since the beginning and have added and removed cars/plate numbers, added rental cars all without a hitch. Having this app adds that extra layer of convenience and communication link without going to the website. I appreciate the effort.
I don’t understand all the 1 stars. I’m giving it 5 stars only because I can’t give it 6! This really can’t get much simpler. But maybe buying rolls of quarters every week is easier!
I don’t understand all the 1 stars. I’m giving it 5 stars only because I can’t give it 6! This really can’t get much simpler. But maybe buying rolls of quarters every week is easier!
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Does not work at all
Twice i have tried to use this. Both times it said there was no activity associated to my plate. Even though i had gone thru several toll plazas. A couple weeks later i get a bill.
Take the time and get a transponder.
Take the time and get a transponder.
Invoice
I had an invoice but it made me pay with my debit card and not the balance on my Ipass account would have preferred to use that money. Just an easier way to pay and it’s in the account already. Also find it hard to use the app after the ipass was taken out of my car took me forever to find that the charges would be added to my account because it’s associated with my license plate. Also why can’t it just take the money off the account like the ipass does I had to actually go in and pay the invoice.
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Terrible system
I am from out of state and travel to Chicago 2x per year. It takes days and days for the charges to show up and then I forget. Last year I got a $30 fine. For an honest person that wants to pay out, this is not right.
Absolute Illinois Trash
Downloaded this app and set up the pay by plate feature to pay my tolls. Over 30+ days the app never registered any activity so I was unable to pay the tolls. Instead I received an invoice and fine in the mail for $19 in tolls and a $33 fine. I have since uninstalled the app and will do everything I can to avoid that Illinois pit again. I only gave one star because I am unable to give zero stars. Don’t be fooled you will get burned.
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Horrible
This site bounces me from pay by plate to iPass screen I can’t get pass the screen to even fully get into my account this site has been doing this for months with out problem being fixed
Please help
This is a horrible app! Last October we traveled and I had tolls I tried to pay . It always said no activity. Months later we got a bill and were charged extra because we didn’t pay on time. On Wednesday the 25th we went through 2 toll booths and tried to pay but couldn’t get the app to accept our email. Today the 29 we went through one booth and I have been trying to pay for an hour but cannot get anything to work. Other friends say they have tons of trouble too
FIX THE APP
FIX THE APP
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Impossible to access anything
I have a account already but was forced to make a new account under my wife’s name because I can access mine to update anything. I’ve changed my password still nothing. I’ve called to many times to count but I can never get through. So after several attempts to create a account I finally did I think. I cannot input my vehicle information right now it just keeps sending me back to the beginning of the section for adding a vehicle. I hope I can when my transponders come in the mail. I’m not one to complain but it’s been like this for years. That’s why I just pay the bill when I get it in the mail. I’m sure someone who runs this department just figures the state makes more if they don’t fix the issues because they make millions in late fees and higher fees for not having a I pass. It’s a win win for them. Just another reason how Illinois is poorly ran and operated.
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Watch out for bogus charges!
I loaded and used this app once in 2021 while traveling through your godforsaken state. Paid the tolls. Worked great! Never planned on going through there ever again so I deleted the app. Suddenly, I get charged for tolls on that car that I have since traded in. I only noticed when my credit card showed a charge from the Illinois tollway. Beware if you plan to use this app once and never visit again. Remember to remove all cards and cars from the app before “deleting” the app - Thanks Apple, you can never really delete an app. Signed, A very disappointed app user
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