This App is just as bad as the website !!
On the website it won’t allow you to enter your card number now on this app it doesn’t show updated toll charges & won’t even allow you to add money without seeing them listed. It’s like they want you to get extra fees & fines.
Not good, unless you like late fees
The tolls need to be paid within 14 days to avoid a late fee, but can take up to 30 days to even show up on the application. It is impossible to pay the toll in the required time. Already has cost me $24 in late fees. Trash system. Trash state. Avoid.
Never can pay until an invoice
I have my pay by plate set up. Twice now I keep checking after using the toll road for an invoice on the app. Both times nothing showed up on the app to pay but an invoice comes in the mail with a late fee. The second time I even received an email with a mailed invoice. Clearly the email address was taken off the app so why don’t the invoices show on the app so I can avoid late fees?
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No error messages
The interface is poorly designed. The lack of error messages makes it necessary to guess why you can’t move on to the next screen. It is a pointlessly frustrating app for a pointlessly frustrating system.
Fix the Glitch
I try to log into app, it’ll say it says I have a pay by plate account and click that, then says I have an I-Pass account and to click that. It just keeps flipping between those 2 and will not let me into my I-Pass account!!
Love this app
This app makes me feel like I work behind the scenes. Love this app. Go tollway
Frustratingly annoying!
The app sent me a message saying that my card was declined. I added a different card, set it as primary and received another message that my card was declined (not sure if it was the new card or the previous card).
I crossed the tolls twice, I was waiting to pay them both at once-maybe the app doesn’t do that. I have not seen the second one come thru yet (I know it might take some time). So I waited to pay the first one just to see if I can take care of it at once… all fine and good. Except… when I open the app it says that I have a pending charge, but if I click on ANYTHING else (like my payment options), the pending charge disappears and I cannot get back to it unless I close the app and reopen it. So frustratingly annoying!! You’d think they’d get that glitch figured out!!
I crossed the tolls twice, I was waiting to pay them both at once-maybe the app doesn’t do that. I have not seen the second one come thru yet (I know it might take some time). So I waited to pay the first one just to see if I can take care of it at once… all fine and good. Except… when I open the app it says that I have a pending charge, but if I click on ANYTHING else (like my payment options), the pending charge disappears and I cannot get back to it unless I close the app and reopen it. So frustratingly annoying!! You’d think they’d get that glitch figured out!!
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DON’T USE THE APP! Use their website
App has no problem taking my money, it just doesn’t give my account credit for the payments and no response from their customer service. This seems to be a problem shared with a number of other reviewers. The Illinois Tollway website seems to work correctly.
I avoid Chicago like the plague
I had to pick up someone at the airport and for a second I was lost and thought I may had gone through a toll. When I got back home I looked up your site and tried for hours to get in and see I have charges. I tried again and again.. I finally googled you and got the phone number and a nice lady tried to help me. The crap you have to go through to sign up and or cancel existing account or do anything is impossible. I’ve worked for customer service for over 20 year and this is the worse systems I’ve had to use. I rather poke my eye with a knife before I step foot in Chicago. You people already know how crappy y’all systems are. You do it to steal money from taxpayers. You should be ashamed of you selfs
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Hasn’t worked in a while
This app used to work fine. For a few months now I can’t even get it to open. I just get the logo with a blue background
