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LifeMD/Tirzeptide & OPTAVIA
Highly recommend all of the support with specialized nurse practitioners, quick video visits, app support, and pharmacy delivery. My medication journey has been a wonderful tool and I actually have been able to teach my goal weight! I learned about LifeMD via a new partnership with my nutritional lifestyle plan called OPTAVIA and I highly recommend this also. Loving this!Show lessJJ in WA
Be prepared to wait!
I paid the $387 for a 6 month subscription on March 19th… first appointment was almost 6 weeks out and they held my prescription for WEEKS. Got my first weight loss prescription on May 14th! Almost 2 months later… submitted my refill the following month and have been waiting a month for my prescription to be sent again! So 4 months in to a 6 month PAID subscription and still waiting on my second prescription… they draw everything out so you get the minimum out of your paid subscription. I suggests you find service else where.Show lessStacy.Ewing
Great Customer Service
I have been with LifeMD nearly six months. I have had consistently reliable customer service, timely prescriptions and they have been flexible on shipping during my frequent international travel. Oh, and I have lost nearly 40 pounds. Back to my ideal weight. I feel great! (Am told I look great too! just sayin’)Show lessSurfin Guy
Not Responsive
Great potential, but unfortunately for the price you pay, the follow up/follow through is lacking. You essentially pay in advance for a certain amount of time, buts it’s been a month and I’ve barely received replies from my provider. I have to follow up 2/3 times and wait about 2 weeks in between responses. You try looking on the app for some form of support (customer service or something) and it’s non existent for patients. Honestly, regret getting into it at this point.Show lessNessaD105
Consultation: My First Impression
Friendly, thorough, and caring are the words that came to mind after my one-on-one consultation with Joslin Ruiz, APRN, FNP-C. She took the time to listen to my concerns attentively and provided detailed explanations about my condition and treatment options. She made me feel comfortable in the care I was receiving. Her comprehensive approach and genuine concern for my well-being truly set her apart.Show lesssnobleswhite
Scam?
I paid $387 for a 6 mo subscription. They said they needed to verify my insurance. After a couple weeks and verification still not complete they offered me an alternative medicine similar to the one I was requesting and charged me an additional $299 for the prescription. They sent an email saying my prescription was “sent to the pharmacy” and now I have no access to my account. It says INACTIVE no matter what. I’ve changed the password and tried many times; no matter what option I choose, sign in with email or gmail account it tells me my account is inactive. So I just paid $686 for nothing. Where was the script sent to? Why is my account inactive? I’m going to have to do a chargeback through my credit card if nothing arrives.Show lessMiss0329
It very responsive
Very slow and very pushy about their “compounded meds” that are not FDA approved they are only allowed them D/T severe medication shortages this is why insurance won’t pay for it’s NOT FDA approved. My Prior auth was approved in 24 hours and it took them almost a week to send me script for a hard to get med after I gave them all the info and confirmed it was in stock no responded to me till I send a ton of messages and complained several times. Had I not already paid for this I would NEVER use them again. Just out to get their money do t actual care if you get care I wait 5-7 days to get responses and only because I send a million since when I’ve sent one days go by with nothing. I have an insurance question I submitted before my first appointment almost 3 weeks ago and still not response. Only positive is I got wegovy brand after having to seriously advocate for myself and luckily I had knowledge of how a PA works and how to check my insurance or these people would have NEVER sent my script.
DO NOT RECOMMEND THEY ONYL GET 2 STARS NOT 1 BEACUSE EVENTUALLY I DID GET MY SCRIPT
If you don’t have a medical background or can’t navigate insurance yourself they don’t really help don’t use themShow lessLynn123079
Don’t waste your time and money
The cost you pay upfront is for a membership that goes on autopay but it takes 3 to 6 weeks from the time you sign up to get your first appointment with a doctor and then they hold your prescription for 5 to 10 business days which conveniently ended up being 10 business days which is 2 weeks so by the time they take your membership money you actually get your first prescription in about 2 to 2.5 months which is half of your paid membership… seek elsewhere… the run around time is ridiculous which makes the process long and tedious just wasting your membership moneyShow lessScammed
I’m unsure if it was just my dealings but until my issues are resolved this is what I went through.
First this is a subscription service that you pay monthly to have access to a doctor that will help you with a medication plan you order and pay for the medication through them and it’s not include in the price of the subscription, I knew this and chose to try it out.
My issues with this was I payed for the three month subscription I scheduled an appointment for a monday it was the only available appointment time and was 2-3 weeks out it was not very reasonable considering I was paying for these weeks for nothing essentially.
Second, I was charged for the medication and subscription at the same time 200 almost for the meds and 300 for the service. I go to my digital appointment and I’m told that they shouldn’t have billed me yet for the meds ok they will refund it and charge me for the actual price of around 100. This takes another two weeks to straighten out. At this point I’m almost halfway through my subscription.
Thirdly, I’m almost done with my first subscription and I have yet to receive my medication it says shipped and delivered never received it though and I keep getting automated responses it seems stating they’ll look into it I filed with fedex for a lost package and with LifeMD and no help.
I feel scammed as I’ve wasted over $400 at this point and gotten nothing other than stress and a 15 minute video chat.Show lesshejmyy
Could be better
Using for weight management and the app doesn’t update fast enough. Example, meditation that was ordered and already received still show processing no shipping details on app. I received a separate email with shipping so not linked up well.
I get an exception Null whatever that means ,so it’s not updated as should be . I have tried to uninstall and reinstall same things no actual actuate and helpful as should be.Show lessMelandSonny
