Leave a Review LifeMD
LifeMD is a scam
I signed up with LifeMD on March 11,
2024. The first consultation went great. I paid $387 for a 3 month membership. They sent a prescription to my pharmacy for Zepbound to help me loose weight. They said they would reach out to my health insurance to get them to approve my prescription, but that never happened. It has been 3 weeks now. The last message to me is that my prescription approval was in queue. When I send messages to them now that it has been 3 weeks and all they need to do is tell my health insurance why I need this prescription for them to approve it. I can see that someone sees my messages to them but they don’t respond anymore. I have been scammed!Show lessSLCLoneWolf70
Scam
First off no one answers the 800 number it rings for 10 minutes and then just hangs up. It doesn’t even let you leave a message. Trying to get a refill (weight management) is impossible. I accidentally left my vial out of the refrigerator and still haven’t got a refill let alone a response in regards to this situation. I paid 348 dollars plus 99 more for the medication and will be seeking a refund if I don’t hear anything by this week. Ridiculous and the initial dose I tried didn’t even effect me. Really bummed out about the whole situation, be careful and good luck.Show lessGigiLL88
This App is Terrible
Kept me waiting four months before I could get an answer on insurance. Then when I didn’t have coverage I told them I’d pay and how long would it take. Then they said I had to start over with a new provider and it would be weeks before I could get medication so I cancelled the membership. Then then next week they shipped medication to me. WILD.Show lessThe Steinmans
Slow Communication and Process
Expect it to take months before anything even gets rolling, including replies to messages. It took some constant messaging, some answered and some not, to get the initial steps going. I think they may actually mean well and to perform the service they sell but they are probably too overwhelmed with clients to serve all of them. I gave up and put in my cancellation request. On that note, yes you have to explain your desire to cancel and submit it. I don’t know yet if my cancellation has yet been approved.Show lesslmcfarlin
No response
I have enjoyed the services until a week ago. I have sent multiple messages to the care team chat over the last week and a half. The app marks when a message has been viewed by the care team. It takes days for anyone to see the messages and twice now I can see that they viewed the question and I haven’t received any response at all. The one time they did respond they only answered the last question I asked…which was the least important question. Very frustrating! What is the point of having a chat if they don’t respond?Show lessHelp I can't find a nick name
Experience
My experience have been wonderful. Rachel is my Angel, she was very sweet and kind to me first time meeting her. She was very understanding helpful and straightforward, I truly appreciate her. She very informative as well. I appreciate you Rachel. Thank you for making me feel comfortable and safe. Keep up the Good work.Show lessAngel love-2
Okay, but don't trust with CC info
I signed up for a six month program. At the end of six months they tried to charge my card for a full years subscription (almost $800) without any notice. When I tried to contact them I got no response. I tried 3 times to reach someone in customer service and never got a reply. I just received automated emails back. As for the medical side of thing, I spoke to the same provider in the beginning a few times, and then different providers every time after that. Some were professional, one was incredibly rude and wouldn't answer any questions I had. Overall, I wouldn't sign up for this program again, and I definitely don't trust their billing department.Show lessLexivh
Like the service - but latest upgrade is crashing app
I’ve just started in the last month and really like the convenience and practioners and easy, wide open hours to do virtual appts before/after work. However I updated the app yesterday and now it won’t let me progress to book an appt on the app not renew Rx. It’s giving me an error message and then I have to kill the app as it won’t even go “back”. Kind of a big deal for what this service is.Show lessMplsWhit
Wrong dose two times in a row.
This company seems to be against giving me the correct dose of my medication. They are giving me less than .25 of the medication I was on before and that does not effect me. So I’m not sure what paying almost 400 for the consultation was for when I had to pay another 400 twice to not get the medicine I need. I’m trying to cancel the subscription now.
SERIOUSLY if you think the price is too good to be true, than it is with this company.Show lessPoopyfartyh
Rough start smith sailing
The onboarding was a little clunky. But after that got worked out it’s been smooth sailing. The company is newer and growing. So I had to be patient with them on a few things. I found out it was worth the wait. Nothing major just a few technical bumps.ILooseEverything
