App
Nothing works
Serious problems
Bought new Chrysler, couldn’t upgrade to new car. Couldn’t delete old Chrysler, so I deleted account. Tried to start fresh to register new car. Said my email was already used. That is as far as I could get because I have only one email and I have no other option . Bummer. Called Mopar issue resolved.
Now new issue. Mopar said that this app is no longer supported. So I updated . New update does not give information on status of vehicle. Bummer 2
Now new issue. Mopar said that this app is no longer supported. So I updated . New update does not give information on status of vehicle. Bummer 2
Show less
Response from developer
Hello, we are sorry to hear that you encountered difficulties while trying to register for our app. Get in touch with us via email at socialmedia.uconnect@fcagroup.com for dedicated support. Within this email, please include your VIN and screenshots of your app. ~Michael
Not working
Won’t let me load the app always an error and I can’t use my radio features without it. Please help me
Unreliable
I’ve been using this app for a few months now. In my experience, the app is extremely unreliable. It’s not refreshing the information when I open it. Sometimes, the gas remaining is not displayed. The vehicle health hasn’t refreshed in 67 days. The location seems to work but is not up to date. It will often show my vehicle at a location that I was several hours (or even days) ago. The remote functions seem to work, even though they take a very long time to complete (like 2 or 3 minutes). I’m not sure what is wrong but it’s basically useless for me. I don’t understand why this app has 4.5 star rating…
Show less
Response from developer
Greetings, while we're disappointed by your current experience, we're constantly working on improving our app and making it the best it can be. We hope you'll give us another chance soon. We kindly request that you get in touch with us via email at socialmedia.uconnect@fcagroup.com. ~Rob
Bring back better features for your plug in Hybrid owners
A handful of months back I was forced to switch from the Uconnect app to this one. It was like Plug in Hybrid was a complete afterthought at the time. Later we were able to see some charging detail but it is not anywhere near what was there before. It is limited to showing the data available in a tiny box with a bar for the charged amount- it’s a complete guess to what is there- no % charged available, no estimated miles on charge available, etc. the app NEVER has updated my charging status to show me the remaining amount of time when plugged in. Why put a refresh button in when it never works? I have to walk out to the vehicle itself if I want to know how much time is left in my charging session. I miss being able to see the mileage driven in battery vs as a hybrid, etc. Bring back the features you had in Uconnect. Without these features Chrysler has lost me as a future customer and a current owner who had been recommending this vehicle to others. Your competitors are doing this better. We own a Ford and Kia that both have better charging information and give the features those that drive EVs or PHEVs want to see.
Show less
Response from developer
Greetings, this is definitely not the experience we want our customers to have. We would like to learn more about your experience and see if there’s anything we can do to help. When you have a moment, please email us at socialmedia.uconnect@fcagroup.com. ~Rob
Unreliable and almost irrelevant/not useful
Since the last update of the app the request to the vehicle for charging status has stopped working.
Beyond that; I’ve used the remote lock feature in real time once or twice.
Without any real detailed charging data, unreliable status updates, and not many other features of value - I don’t see a great case to renew the subscription to this service.
At minimum a paid service and app should consistently and reliably provide the services being offered. Especially from a global publicly traded corporation with deep pockets. We’ve had cars for around 100 years without a screen telling us oil and tire pressure status. I for one, could go 100 more. What’s the value add of this service?
Beyond that; I’ve used the remote lock feature in real time once or twice.
Without any real detailed charging data, unreliable status updates, and not many other features of value - I don’t see a great case to renew the subscription to this service.
At minimum a paid service and app should consistently and reliably provide the services being offered. Especially from a global publicly traded corporation with deep pockets. We’ve had cars for around 100 years without a screen telling us oil and tire pressure status. I for one, could go 100 more. What’s the value add of this service?
Show less
Response from developer
Greetings, we believe every concern is an opportunity to improve, and your feedback is crucial. Please send us an email at socialmedia.uconnect@fcagroup.com with more details so we can assist you further. ~Rob
It’s Ok, but a far cry from what it could be
Overall design is laggy, and isn’t very user friendly especially for the PHEV.
-App shows that the vehicle is plugged in, but you have to tap the status box to confirm if it’s actually charging, and even then, it’s a bit ambiguous. What if the app showed an animation (little electrons flowing into the car or something like that)? That way, you get the live status at a glance, without the conflicting or ambiguous info - is it plugged in and charging, or just plugged in?
-The app allows you to change the charging schedule, but it doesn’t sync to the vehicle. So you have to go to the vehicle to actually make the schedule change stick.
-Location is slow to update.
-No charging stats or data - just how full the battery is (or isn’t), and how full the gas tank is. What if it showed the odometer settings like on the hybrid info page in the driver display -miles/km driven on battery vs driven on gas? KWh used, or even better, electricity cost?
-On the Health page, if you tap any of the categories, the next level down menu just displays “power train. Engine malfunction” and a blurb about the indicator light. This might lead a user to think there’s an engine malfunction while everything is working fine.
It seems like someone said “make an app”, but didn’t think through what users actually might want. Or ask the users what functionality they want.
Have a look at the Tesla app to see what a good car app could be.
-App shows that the vehicle is plugged in, but you have to tap the status box to confirm if it’s actually charging, and even then, it’s a bit ambiguous. What if the app showed an animation (little electrons flowing into the car or something like that)? That way, you get the live status at a glance, without the conflicting or ambiguous info - is it plugged in and charging, or just plugged in?
-The app allows you to change the charging schedule, but it doesn’t sync to the vehicle. So you have to go to the vehicle to actually make the schedule change stick.
-Location is slow to update.
-No charging stats or data - just how full the battery is (or isn’t), and how full the gas tank is. What if it showed the odometer settings like on the hybrid info page in the driver display -miles/km driven on battery vs driven on gas? KWh used, or even better, electricity cost?
-On the Health page, if you tap any of the categories, the next level down menu just displays “power train. Engine malfunction” and a blurb about the indicator light. This might lead a user to think there’s an engine malfunction while everything is working fine.
It seems like someone said “make an app”, but didn’t think through what users actually might want. Or ask the users what functionality they want.
Have a look at the Tesla app to see what a good car app could be.
Show less
Chrysler app is garbage
This is the worst app ever! After taking almost a month and probably 30 phone calls I now am connected to the app, and nothing works! Doors don’t open and can’t start it, what a joke! And they want money for this service!
Good but…
Schedules are not working and this is arguably the best feature. I need to go in the car to update charging schedules and planned start.
Refresh sucks
Very bad to refresh battery status. Door lock/unlock, ok. Remote start ok
