Leave a Review Chrysler
Serious problems
Bought new Chrysler, couldn’t upgrade to new car. Couldn’t delete old Chrysler, so I deleted account. Tried to start fresh to register new car. Said my email was already used. That is as far as I could get because I have only one email and I have no other option . Bummer. Called Mopar issue resolved.
Now new issue. Mopar said that this app is no longer supported. So I updated . New update does not give information on status of vehicle. Bummer 2Show lessaustinpatrick
Developer Response
Hello, we are sorry to hear that you encountered difficulties while trying to register for our app. Get in touch with us via email at socialmedia.uconnect@fcagroup.com for dedicated support. Within this email, please include your VIN and screenshots of your app. ~MichaelUnreliable
I’ve been using this app for a few months now. In my experience, the app is extremely unreliable. It’s not refreshing the information when I open it. Sometimes, the gas remaining is not displayed. The vehicle health hasn’t refreshed in 67 days. The location seems to work but is not up to date. It will often show my vehicle at a location that I was several hours (or even days) ago. The remote functions seem to work, even though they take a very long time to complete (like 2 or 3 minutes). I’m not sure what is wrong but it’s basically useless for me. I don’t understand why this app has 4.5 star rating…Show lessLDaudelin
Developer Response
Greetings, while we're disappointed by your current experience, we're constantly working on improving our app and making it the best it can be. We hope you'll give us another chance soon. We kindly request that you get in touch with us via email at socialmedia.uconnect@fcagroup.com. ~RobBring back better features for your plug in Hybrid owners
A handful of months back I was forced to switch from the Uconnect app to this one. It was like Plug in Hybrid was a complete afterthought at the time. Later we were able to see some charging detail but it is not anywhere near what was there before. It is limited to showing the data available in a tiny box with a bar for the charged amount- it’s a complete guess to what is there- no % charged available, no estimated miles on charge available, etc. the app NEVER has updated my charging status to show me the remaining amount of time when plugged in. Why put a refresh button in when it never works? I have to walk out to the vehicle itself if I want to know how much time is left in my charging session. I miss being able to see the mileage driven in battery vs as a hybrid, etc. Bring back the features you had in Uconnect. Without these features Chrysler has lost me as a future customer and a current owner who had been recommending this vehicle to others. Your competitors are doing this better. We own a Ford and Kia that both have better charging information and give the features those that drive EVs or PHEVs want to see.Show less*Rachel*
Developer Response
Greetings, this is definitely not the experience we want our customers to have. We would like to learn more about your experience and see if there’s anything we can do to help. When you have a moment, please email us at socialmedia.uconnect@fcagroup.com. ~RobUnreliable and almost irrelevant/not useful
Since the last update of the app the request to the vehicle for charging status has stopped working.
Beyond that; I’ve used the remote lock feature in real time once or twice.
Without any real detailed charging data, unreliable status updates, and not many other features of value - I don’t see a great case to renew the subscription to this service.
At minimum a paid service and app should consistently and reliably provide the services being offered. Especially from a global publicly traded corporation with deep pockets. We’ve had cars for around 100 years without a screen telling us oil and tire pressure status. I for one, could go 100 more. What’s the value add of this service?Show lessbabaLucas
Developer Response
Greetings, we believe every concern is an opportunity to improve, and your feedback is crucial. Please send us an email at socialmedia.uconnect@fcagroup.com with more details so we can assist you further. ~RobApp Issues
At this point can only give a one-star review. I have a 2020 Chrysler 300s AWD and I am having issues with the Chrysler Mobile App. I signed up for SiriusXM Guardian on December 21, 2023 and I have been having issues with the mobile app since day one. While the app does show a picture of my vehicle none of the remote applications within it the app works such as the correct fuel level and odometer reading, door unlock/lock, remote start or horn blowing or vehicle location. I called customer service about this issue and I was told it could take upto 6 days for all vehicle to sync with the app, which seems kind of weird since previous vehicles I have owned with Mobile App features would sync with the vehicle, in fact it would sync within seconds. I had to manually type in the preferred dealer via the Mopar Website, as the app crashes each time I have attempted to do so. I am emailing you all in hopes that this issue can be resolved, because Customer Service seems to be at a loss with resolving the issues and from looking at reviews I see other Chrysler/Dodge/Jeep/Ram Owners are having similar issues.Show lessJRose2179
Developer Response
Greetings, we’re very sorry to hear that. Please know that our team would be more than happy to provide assistance. Follow up with us via email at socialmedia.uconnect@fcagroup.com, to provide additional details regarding your concerns so we may determine how to best assist you. ~RobCan you add more that one vehicle?
I have a 2021 Ram and 2020 Chrysler Pacifica. They were both in the UConnect app and everything thing worked fine. When the UConnect app was no longer supported and I was forced to download this app, the Pacifica was already shown when I logged in for the first time. I was unable to add the Ram to the the Ram app.
Sent an email to the address that is always mentioned in the developers responses. After a couple of days, the Ram suddenly shows up on the Chrysler and Ram app but now the Pacifica is not in either app. Both vehicles are there on the Mopar site.
Contacted an “Agent” and they couldn’t get the Pacifica added to the app. So I am paying for SiriusXM Guardian and I am currently unable to use it for the Pacifica through this app.Show lessJchamb254
Developer Response
Hi, we are sorry to hear about the concerns you encountered. For personalized guidance and assistance, we encourage you to email us at socialmedia.uconnect@stellantis.com, and our team will be happy to help. ~MichaelInfo did not update correctly.
I just signed up for the service again. I consulted it to see if the Pacifica was fully charged, and the service reported that it had not been charged, and in fact was unplugged. In reality, it had been plugged in all night, and was fully charged.Pacifica In Virginia
Developer Response
Greetings, we regret to hear that you are experiencing this concern! To ensure a swift resolution, please reach out to us with your VIN and screenshots of your app via email at socialmedia.uconnect@fcagroup.com. Our team will provide you with the necessary assistance. ~RobNew version is terrible
The newest version has taken away remote start?!?! I paid for it on my car, and now I can’t even use it??? Can’t find any options I used to have Going to app support only takes me to marketing for Sirius FM, which I do not care about. Why can’t they just make things intuitive and user friendly, and make the options people actually want to use available in the Home Screen, and LOOSE THE MARKETING stuff. Didn’t love the old one, but HATE the new one.Show lessConcord1926
Developer Response
Hello, have you had the chance to push the Assist button inside the vehicle to activate your subscription? If you have an active subscription and are still unable to access the remote features in the app, please send us an email at socialmedia.uconnect@fcagroup.com. ~MichaelMiami LaKes Auto Mall Chrysler
It was a very positive and enjoyable experience.
Andrew Allen, the salesman was terrific.
He try to help on every step. He was and is an exemplary individual.
My total experience was extremely positive.
I have returned twice for questions and the sales manager was very accommodating. If you buying a new car this is the place.Show lesstheodmanhose
Developer Response
We’re thrilled to hear it, Theod. Thanks so much for your kind words. Your review is appreciated! ~RobDisappointing app switch as a plug in hybrid owner
Was recently forced to make the switch from the Uconnect app and this one has been an absolute disappointment as a plug in hybrid owner. I no longer have visibility to the miles run as hybrid vs electric, charging information is extremely limited, not intuitive to get to and all I can see is how much time is left charging. Please give us back visibility to battery percentages, mileage breakdown, etc.
If I didn’t own a plug in hybrid I would say the app is great, one improvement over Uconnect is that you only need to enter your pin once every 10 min to do commands like start the car, lock doors, etc.
Please consider your plug in hybrid owners, and give us back the features that existed in the app we were forced over from.Show less
