Please fix the sign out issue asap it is very frustrating
The new interface looks nice but is more annoying to use than the previous version. The lights are split into different categories versus being in one single list. Everything takes more steps to accomplish where in the pervious app one or two clicks and your done. The most frustrating issue with the new app is it doesn’t seem to stay connected. I’m constantly having to sign out and back in which doesn’t always work get the annoying something went wrong pop up when I try to sign in. It is a almost daily issue where the app will sign me off/ kick me off and I would have to sign in and choose my house (which doesn’t always appear). The worst part is that it will sign me out almost every time I’m trying to put my kid to sleep and I’ll have to fight with the app for 5-10 min to get it working it is very very frustrating
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Doesn’t work with Apple
Update: now wont even connect. All my lights are stuck on and at one setting. Have contacted Phillips corp and apparently they could care less.
Stay way from any Phillips bulbs. They will only turn on or off at the light, manually. Only on or off.
No contact from Wiz developers that they promised.
It’s a scam.
Suggest contacting Phillips corp to let them know and ask for refunds.
Wish there was a negative star rating. This one would get a neg 5. It simply doesn’t work with Apple products. I’ve emailed back forth to the support and sent screen shots of the error message. Sent screen shots of my account info. They just keep saying delete and reinstall which doesn’t solve the problem. To use the app I have to sign out and sign in using my Apple ID each time I just want to turn a light on or off. The support said try another phone. I have on both my iPhones and iPad. Deleted and completely reinstalled all lights afresh. Still doesn’t work. Now what do I do with the $40 worth of useless light bulbs? Worked on this for most of Friday evening and all Saturday afternoon and evening answering and reanswering the support’s emails. Must be 20 emails now and support asks me to further describe the problem.
Stay way from any Phillips bulbs. They will only turn on or off at the light, manually. Only on or off.
No contact from Wiz developers that they promised.
It’s a scam.
Suggest contacting Phillips corp to let them know and ask for refunds.
Wish there was a negative star rating. This one would get a neg 5. It simply doesn’t work with Apple products. I’ve emailed back forth to the support and sent screen shots of the error message. Sent screen shots of my account info. They just keep saying delete and reinstall which doesn’t solve the problem. To use the app I have to sign out and sign in using my Apple ID each time I just want to turn a light on or off. The support said try another phone. I have on both my iPhones and iPad. Deleted and completely reinstalled all lights afresh. Still doesn’t work. Now what do I do with the $40 worth of useless light bulbs? Worked on this for most of Friday evening and all Saturday afternoon and evening answering and reanswering the support’s emails. Must be 20 emails now and support asks me to further describe the problem.
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Forced to register system to the cloud
The new version poorly forces a choice: register your home system to the cloud or suffer loss of all settings and reconfigure your entire home system (each time it loses the settings). This has occurred four times now. Just continue to use the V1 app it’s phenomenally better and more stable.
Yes I’m using the most up to date app, there are no other available versions listed on the App Store, it’s up to date as possible. Since I lost all the settings when I open the V2 app I have the option of starting from scratch or starting from scratch (I’m just not going to bother while V1 just works so well) so I can’t navigate to any help or support menu because I can’t access any settings button, the only option is “Get Started”
Yes I’m using the most up to date app, there are no other available versions listed on the App Store, it’s up to date as possible. Since I lost all the settings when I open the V2 app I have the option of starting from scratch or starting from scratch (I’m just not going to bother while V1 just works so well) so I can’t navigate to any help or support menu because I can’t access any settings button, the only option is “Get Started”
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This is a joke..right?
Never made it past the fact that it doesn’t fit iPad screen. Has anyone looked at how many iPads have been sold? Some folks even use them more than phones. I know it’s crazy.
The lights themselves aren’t cheap. The Wiz app should be inherently functional. Why not develop the the first version to be robust, instead it’s nuts were cut off.
Dark Mode Anyone? You do sell lights? No? Wouldn’t a dark mode be one of the first things on the list? This new version is an insult to intelligence with a slap of developer failure for good measure. I’m for hire if y’all are looking.
The lights themselves aren’t cheap. The Wiz app should be inherently functional. Why not develop the the first version to be robust, instead it’s nuts were cut off.
Dark Mode Anyone? You do sell lights? No? Wouldn’t a dark mode be one of the first things on the list? This new version is an insult to intelligence with a slap of developer failure for good measure. I’m for hire if y’all are looking.
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Very buggy and a functional downgrade.
The app has potential, if it were functioning properly. The app doesn’t sync the status of the lights properly, showing lights as being on when they are actually off. After turning a room’s lights off with the app, sometimes the app decides to turn them all back on without user input. And the quick actions are a great idea, but the issue is if you set a quick action up to turn on multiple rooms at once the result is each light activates one at a time very slowly. For example, I have a quik action labeled “Emergency” for when things go bump in the night. This action is supposed to activate the lights in four different rooms of the house, a total of 16 bulbs. When the action is executed each build turns on individually over a long period of time. Hopefully these issues are worked out, especially after you consider the current investment some homeowners have in their smart lighting systems.
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laggier than the original app
^^
Response from developer
Hi there, We thank you for sharing your review and do apologize if we had let you down. We would like to understand further on your situation as it helps us improve. At your convenience, please do reach out to support team(Settings > Help Center > Live Chat) and we will be able to collect some data and offer a more permanent fix.
No, I will not contact tech support, thanks
Keep using the old app for as long as it’s up and running, folks. This v2 is far too glitchy and made more complicated by needing so many clicks to get to basic functions. It feels like this was an off-the-shelf app template that they tried to customize on a budget. A giant greeting? A selection of account icons? Nonsensical navigation? Something tells me the devs won’t get the time or the resources to resign the tedious dashboard; that’s especially disappointing because so much of the feedback here is about that flawed feature. I’d even bet that they tried to tell the execs that the design was bad. Thanks for trying, devs.
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Don’t delete old app this one doesn’t work.
It seems well made and decent layout. But after one day of using it, it won’t keep my house logged in and I can’t create a new one. Uninstalling and reinstalling and clicking the transfer from the old app worked for a few hours. Again though I open the app I can’t log in and I have no house. Luckily I didn’t delete the old one so I could log in and turn my lights on. This app needs serious help. If they delete the old one before fixing the issue- I’m buying all new lights and going with another company and I hope you all do too. I don’t write reviews often so I’m pretty serious here. FIX THE APP IT IS BROKEN. Don’t force your customers to use a broken app or you will kill your business. Pay your developers more or something. It’s bad.
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After a lot frustration I got rid of my lights bc the app is broke
Hey you have a great product with a broken app. I see no point to troubleshoot as most of the reviews are horrid. If you are going to release a new product you should test better. Not everyone has the patience to spen d 30-60 minutes trying to troubleshoot. When I got the original app it was glitchy but it worked and it worked for numerous years, then one day I wake up and my lights don’t turn on. And did the app thing and flashing all over and of course when they are not synced you get blinded. When you spend $30-40 dollars a light sometimes more depending the model you get, expect things to work out of the box.
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Nope
Upon initial overview of this new app it seemed nicer, sleeker, easier to use. But I am not happy with it at all. A lot of the features and lighting options seems to have been reduced dramatically which I am not happy about. I had a good system in place and now I can’t find any of my previous settings I liked so much. Not to mention this app doesn’t connect to my google home yet which i’m also not pleased with. Change is never easy but it’s worse when something you enjoyed is suddenly not available anymore. I might be switching to a new light bulb entirely.
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