WiZ Connected User Reviews

WiZ Connected

Signify Netherlands B.V.

Utilities

Lifestyle

Reviews Summary

Positive highlights

🎨

This app hasMore customization options and features

🔄

This app hasFaster and more responsive when interacting with lights

📚

This app hasOrganized and intuitive user interface

🔒

This app hasSeamless migration from old app to new app

🌙

This app hasIncludes a night mode for better visibility at night

Negative highlights

🔌

This app hasFrequent connectivity issues and lights going offline

🕰️

This app hasLonger process to adjust light settings compared to old app

🤔

This app hasConfusing navigation and hidden features

🔍

This app hasInability to select all lights at once or change individual lights in a group

🧠

This app hasBuggy and unstable, with many users reporting crashes and unexpected errors

Top reviews

Most RecentHighest RatedLowest Rated

Waste of money

Horrible connection process, requires me to go through my router settings on a device connected via Ethernet cable. Bluetooth does help connect, manual pairing doesn’t work. If I could rate 0 stars I would. $50NZD price tag for a completely useless lightbulb. Waste of money do not buy

bigdikbryn

14 days ago

Response from developer

Hi, Thank you for leaving us a review, and we would like to apologize for the pairing issue that you faced while trying to set up the WiZ lights. We do have a pairing troubleshooting FAQ link below for self-help options, and you can tap the "Contact us" option at the bottom of the FAQ for further assistance. https://signify.co/48XEW5n Additionally, you may reach out to our support team via chat support as well by opening your WiZ Connected application, proceed to "Settings" and tap "Help Center". Once you are there, you may start a live chat with our support team. We look forward to resolving your pairing issues.

WiZ Connected v 1.21.15 (206)

I credit WiZ Connected with 2-out-of-5 stars. There have been some very curious decisions made within the World of WiZ. One star deduction is due to the app not being able to run natively on an iPad. Why was full iPad functionality not included in the app? For a stretch target, make the app functional in MacOS as well. Two stars have been deducted due to the failure in being able to set an ‘Automation’ for a smart plug. Why? An ‘Automation’ for a WiZ smart plug can be scheduled in the Google Home app easily enough, which, by the way, DOES work natively on an iPad. In summation, my questions to the folks at Wiz are why was native iPad functionality not included, and why can’t users schedule an ‘Automation’ for plugs?

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Mac is my name, Mac is my game

15 days ago

Response from developer

Hello, Thank you for your feedback. We appreciate you taking the time to share your thoughts and suggestions. We understand the importance of a seamless user experience across different devices. For any assistance required, you may reach out to our support team via chat support by opening your WiZ Connected application, proceed to "Settings" and tap "Help Center". Once you are there, you may start a live chat with our support team. We hope this helps, and we look forward to serving you in the future.

Poor design and implement

As the owner of several different brands of smart home products, this is by far the worst I’ve ever used. Connection is difficult, instructions are unclear, app sometimes works, sometimes doesn’t. Please keep in mind, this is the.’ new’ version two app that is supposed to be better. Nothing but an awful experience. after trying to set it up and use it, I have just deleted it off my iPad and will be dumping their terrible products at a thrift store. feels like it was designed by some kids from high school, not a real company.

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Alibrand05

15 days ago

Response from developer

Hello, We sincerely apologize for the negative experience you’ve had with the WiZ app and devices. We understand how frustrating it can be when your devices don’t work as expected. Your feedback is valuable to us, and we’re committed to improving the app’s stability, performance, and user experience. For any assistance required, you may reach out to our support team via chat support by opening your WiZ Connected application, proceed to "Settings" and tap "Help Center". Once you are there, you may start a live chat with our support team. We hope this helps, and we look forward to serving you in the future.

idk why everyone is complaining

i was hesitant to update from the old app because of the bad reviews but I finally did about a week ago and it works perfectly fine. They could maybe simplify the UI a bit but that’s the only criticism

HonestReview12399

16 days ago

Response from developer

Hello, Thank you for your kind words and positive review. We're thrilled to hear that you're enjoying the updated WiZ app. Your feedback is valuable to us, and we're always looking for ways to improve the user experience. For any assistance required, you may reach out to our support team via chat support by opening your WiZ Connected application, proceed to "Settings" and tap "Help Center". Once you are there, you may start a live chat with our support team.

Used to be good…

but like so many companies these days their efforts to “improve” just make everything worse. Never used to have a problem setting up bulbs, changing bulb and group settings, or navigating through the app. Now everything is convoluted and works properly maybe 1 out of 4 times if you’re lucky. The app layout now is embarrassingly abysmal(whoever approved this abomination should be fired)which is bad enough, but it literally doesn’t even work properly.

Massive fail, my Wiz bulbs now sit in a bin. I hold out hope that someone competent starts making decisions for this company rather than the incompetent nepo baby that seems to be running the show instead.

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Mister of Battle

17 days ago

Response from developer

Hello, We sincerely apologize for the negative experience you’ve had with the recent app updates. We understand how frustrating it can be when a product you previously enjoyed no longer works as expected. Your feedback is invaluable to us, and we’re committed to improving the app’s stability, performance, and user experience. To help us better understand the specific problems you’re facing, please reach out to our support team via chat support by opening your WiZ Connected application, proceed to "Settings" and tap "Help Center". Once you are there, you may start a live chat with our support team. Looking forward to hearing from you soon and to assist you further in resolving your issues.

Severely overcomplicated

simple actions require menu surfing & multiple button presses. Not easy to use.

PiZzA_PaRTy196

18 days ago

Response from developer

Hi, We truly appreciate your review, and your feedback regarding the simplicity as well as the intuitiveness of the WiZ application will be well taken note for possible future improvements. If you require any assistance or guidance on the features of the WiZ application, please reach out to our support team via chat support by opening your WiZ Connected application, proceed to "Settings" and tap "Help Center". Once you are there, you may start a live chat with our support team. We look forward to serving you in the future.

Feedback

Hi, please add ability to ‘toggle’ light mode on/off within Apple shortcuts. Currently need two seperate shortcuts for each state. Would like to be able to use as a switch.

StoneCodeX

21 days ago

Response from developer

Hi, Thank you for leaving us a review, and your suggestion on the ability to toggle a light mode on/off within Apple shortcuts is well taken note for future improvements and implementations. If you have any issues or have any other suggestions or feedbacks, feel free to contact us via chat support by opening your WiZ Connected application, proceed to "Settings" and tap "Help Center". Once you are there, you may start a live chat with our support team. We look forward to serving you in the future, and thank you for choosing WiZ.

Terrible app

Errors out and disconnects from the bulb all the time. The new version of the app just made everything else worse.

lhernand2013

22 days ago

Response from developer

Hello, We apologize for the inconvenience you're experiencing with the WiZ app and devices. We understand how frustrating it can be when your devices don't work as expected. To assist you, please reach out to our support team via chat support by opening your WiZ Connected application, proceed to "Settings" and tap "Help Center". Once you are there, you may start a live chat with our support team. Looking forward to hearing from you soon and to assist you further in resolving your issues.

Great till now

Not sure what happened but nothing works on the app interface.

I have been using this app and lights for years and loving it. I have no idea why every time I try anything I get a message “unknown issue occurred please try again”

Can’t:
Change schedule
Change light settings
Turn off
Turn on

App is updated

Is there another bug?

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David McCarthy

24 days ago

Response from developer

Hello David, We apologize for the inconvenience you're experiencing with the WiZ app. We understand how frustrating it can be when your devices don't work as expected To assist you, please reach out to our support team via chat support by opening your WiZ Connected application, proceed to "Settings" and tap "Help Center". Once you are there, you may start a live chat with our support team. Looking forward to hearing from you soon and to assist you further in resolving your issues.

No sunset or sunrise available for automations

Should add the possibility to make automations based on sunrise or sunset. As the sunset/sunrise varies across the year that would be helpful, instead of having to change the time manually at which the automation occurs.

El Diablo Verde