Wouldn’t let me
Anyway, I wish I could rate this 0 stars because I’m not dropping 40 bones—they’re stealing those too—on this app just to find out the spider in the corner is named Cletus Dillburger—I already know she’s poisonous and bites dudes heads off.
Won’t allow you to cancel without a headache
To cancel your subscription, the app forces you to write a reason. In writing a reason, it makes the keyboard come up on the screen and makes it impossible to click next. Certainly seems intentional to keep users from cancelling without a long delay in waiting for an email responded to.
App shut down????
Challenging to cancel
Response from developer
Thank you for your feedback. We're sorry to hear that you found the cancellation process challenging and experienced UI issues. We strive to make our app as user-friendly as possible, and your feedback is essential for our improvement. Please know that we offer a free trial period for our premium features, and while canceling should be straightforward, we understand your frustration. If you encounter any technical issues in the future, please reach out to our support team, and we'll be happy to assist you. Your experience is important to us, and we're committed to enhancing our app and its functionality. Thanks again for your input, and we hope to provide a better experience moving forward!
Useless app and charged me twice
Moth in my home
Response from developer
Thank you so much for your wonderful review! We're thrilled to hear that our app helped you identify the “blinded sphinx moth” and that you found it easy to use and informative. It's great that you were able to safely let the little guy back outside, and we hope you get some good rest now! We’re always working hard to improve and expand our features, so your feedback inspires us to keep going. If you ever have more questions or need assistance, don’t hesitate to reach out. Have a great night!
It works! :(:
Also I noticed reviews about the free trial being a scam or not being able to identify without paying and I truly believe this is due to user error. Anytime I sign up for an app’s free trial I immediately go into my Apple ID to cancel it, which still allows me access through the end of the free trial date, and never have any issues with being charged. If you don’t cancel it then you will of course be charged..? And I was able to use the identifier using the free trial which did not require payment, but I only needed it once so I can’t speak to long term use for free.
Response from developer
Thank you for your detailed feedback! We’re sorry to hear that you found cockroaches in your new apartment, but we appreciate your kind words about our app. Our team works hard to continually improve the identification process, and we're glad to hear you found it useful even in this situation. Regarding the free trial, it’s great to see you shared your experience! We strive to provide users with a smooth onboarding process, and it’s helpful for others to know that canceling right away can prevent any unexpected charges. If you or anyone else has concerns about the app or our identification accuracy, please reach out to our support team via email. We’re always here to help and gather feedback to enhance our service. Thank you again for your support, and we’ll keep working to improve the app further!
No proof that the id works before payment is required.
Great app
What I really like about the app is that you can send your photo to an expert for identification at a click of a button if you think your insect has been misidentified.
They usually get back to you within a couple of days with a correct identification.
So what is there not to like?
Happy customer!
Response from developer
Thank you so much for your positive feedback! We're thrilled to hear that you find the app great and appreciate the photo submission feature for expert identification. We understand that photo quality can sometimes affect recognition, and we're constantly working to enhance our algorithms for better accuracy. We're glad to have a community of experts available to help clarify any misidentifications. If you have any suggestions or specific experiences that could help us improve even further, please feel free to reach out via email. Your input is invaluable as we strive to make the app even better. Happy exploring, and thanks again for your support!
SCAM - Do not download or launch
Response from developer
Thank you for sharing your feedback with us. We truly apologize for any confusion regarding the subscription process. We aim to be transparent about our pricing, and we appreciate you bringing this issue to our attention. To clarify, we offer a free trial period to ensure users can explore all the features of our app without any limitations. During this time, users can access all content and resources we provide. We always encourage users to review their subscription settings within their account to avoid any surprises. If you have any further concerns regarding charges or require assistance, please feel free to reach out to us through our support email. We are here to help resolve any issues you may have and to improve your experience with our app. Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.
