Leave a Review Bug ID
Won’t allow you to cancel without a headache
Avoid unless you want an annual subscription.
To cancel your subscription, the app forces you to write a reason. In writing a reason, it makes the keyboard come up on the screen and makes it impossible to click next. Certainly seems intentional to keep users from cancelling without a long delay in waiting for an email responded to.Show lessAseotnw
App shut down????
I haven’t been able to access this app for a couple of weeks or more in spite on having a paid up subscription. Has this app shut down?Hartney Hank
Challenging to cancel
Challenging to cancel due to user interface. Won’t let you not input text, hard to make the keyboard minimize once you’ve put in text, but can’t click to move on to the next screen without the keyboard minimizing. Then it froze at the end and wouldn’t let me click anything as I was trying select unsubscribe in the end. I got the sense that this cumbersome UI for the cancellation process was purposeful to make you give up and continue to pay for their product. App isn’t actually free, as it’s only free for a short period of time unless you cancel, and cancelling was a challenge as noted above. App itself serves its purpose, but it’s expensive for what it is and how often I personally would use it.Show lessNoobianPrincess
Developer Response
Thank you for your feedback. We're sorry to hear that you found the cancellation process challenging and experienced UI issues. We strive to make our app as user-friendly as possible, and your feedback is essential for our improvement. Please know that we offer a free trial period for our premium features, and while canceling should be straightforward, we understand your frustration. If you encounter any technical issues in the future, please reach out to our support team, and we'll be happy to assist you. Your experience is important to us, and we're committed to enhancing our app and its functionality. Thanks again for your input, and we hope to provide a better experience moving forward!Useless app and charged me twice
This app is almost never able to identify correctly, if it can identify a bug at all. Tiny things like fleas don’t even bother. It could not even identify a large wasp. Not only that, this app robbed me and either the developer nor apple would refund it. What happened was I was offered a discounted rate for the premium app when I was on a free trial. I purchased it, and didn’t cancel the free trial, thinking it would have been automatically transitioned to a premium account. Then I was charged AGAIN, full price, when the “trial” period was over. As I mentioned, I contacted apple multiple times as well as the developer, and the developer would not take responsibility. Apple refused the refund. Garbage app, avoid it, you will get better results from othersShow lessLily Cart
Moth in my home
I woke up at 3 am to find THIS HUGE bug flying around in my house, I need screens put in but my 2 cats love the fresh air, so it must have gotten in through the tiny opening. My cats were playing with it eeeekkkkk.. woke me up and I just had to find out what type of insect this was, so I downloaded this app.. come to find out .. it was a “blinded sphinx moth” this app was so easy to use, very knowledgeable and helpful. 10 out of 10. I let the little guy outside and am now going back to sleep, Goodnight!Show lessBdheisoab
Developer Response
Thank you so much for your wonderful review! We're thrilled to hear that our app helped you identify the “blinded sphinx moth” and that you found it easy to use and informative. It's great that you were able to safely let the little guy back outside, and we hope you get some good rest now! We’re always working hard to improve and expand our features, so your feedback inspires us to keep going. If you ever have more questions or need assistance, don’t hesitate to reach out. Have a great night!It works! :(:
I just moved into a new place and found a couple of suspicious bugs in the kitchen that I used the app to identify. It came back they they were COCKROACHES and I even emailed the support email hoping they would tell me the app was wrong, but they did not :( 5 stars for the app, 0 stars for my new apartment 😭
Also I noticed reviews about the free trial being a scam or not being able to identify without paying and I truly believe this is due to user error. Anytime I sign up for an app’s free trial I immediately go into my Apple ID to cancel it, which still allows me access through the end of the free trial date, and never have any issues with being charged. If you don’t cancel it then you will of course be charged..? And I was able to use the identifier using the free trial which did not require payment, but I only needed it once so I can’t speak to long term use for free.Show lessReally_miffed
Developer Response
Thank you for your detailed feedback! We’re sorry to hear that you found cockroaches in your new apartment, but we appreciate your kind words about our app. Our team works hard to continually improve the identification process, and we're glad to hear you found it useful even in this situation. Regarding the free trial, it’s great to see you shared your experience! We strive to provide users with a smooth onboarding process, and it’s helpful for others to know that canceling right away can prevent any unexpected charges. If you or anyone else has concerns about the app or our identification accuracy, please reach out to our support team via email. We’re always here to help and gather feedback to enhance our service. Thank you again for your support, and we’ll keep working to improve the app further!No proof that the id works before payment is required.
Please be aware that the “Insect Match Found! Pay to see the details” page is displayed even if your picture was of a blank piece of paper.Jimbot 9909
Great app
I think the app is great. Ok, sometimes it does not identify your insect correctly, but I feel often this is due to the poor quality of my photo.
What I really like about the app is that you can send your photo to an expert for identification at a click of a button if you think your insect has been misidentified.
They usually get back to you within a couple of days with a correct identification.
So what is there not to like?
Happy customer!Show lesslhbhjgkgjj
SCAM - Do not download or launch
I used the app one time in the trial period but it automatically signs you up for a subscription at $8 per week automatically renewing. Fortunately I didn’t have a credit card linked to my Apple ID so Apple reached out via email after the first charge by the app failed. This isn’t even a realistic price for the service regardless of the deceptive tactics to get you subscribed. Which just proves it’s intentional to get as much money out of you before you realize what has happenedShow lessJustme_167
Developer Response
Thank you for sharing your feedback with us. We truly apologize for any confusion regarding the subscription process. We aim to be transparent about our pricing, and we appreciate you bringing this issue to our attention. To clarify, we offer a free trial period to ensure users can explore all the features of our app without any limitations. During this time, users can access all content and resources we provide. We always encourage users to review their subscription settings within their account to avoid any surprises. If you have any further concerns regarding charges or require assistance, please feel free to reach out to us through our support email. We are here to help resolve any issues you may have and to improve your experience with our app. Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.Cancellation
I’ve been trying to cancel my subscription but apple is not providing any means to do it. I’m charged weekly and I can’t do a thing about it.
Please tell me show me how to cancel.Godrmpcdkh
