SCAM - Do not download or launch
Response from developer
Thank you for sharing your feedback with us. We truly apologize for any confusion regarding the subscription process. We aim to be transparent about our pricing, and we appreciate you bringing this issue to our attention. To clarify, we offer a free trial period to ensure users can explore all the features of our app without any limitations. During this time, users can access all content and resources we provide. We always encourage users to review their subscription settings within their account to avoid any surprises. If you have any further concerns regarding charges or require assistance, please feel free to reach out to us through our support email. We are here to help resolve any issues you may have and to improve your experience with our app. Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.
Cancellation
Please tell me show me how to cancel.
5 times I took a picture of the same spider and got 5 different identifications
Response from developer
Thank you for your feedback. We're really sorry to hear about your experience with our app not accurately identifying the spider. Recognition can be tricky, and we're continuously working to improve our algorithms. We recommend trying to take multiple photos from different angles, as our system is designed to provide better results this way. Regarding your subscription concerns, we understand that you're upset. While we cannot directly manage billing issues, we encourage you to reach out to our support team, and they'll be able to assist you in resolving any payment-related questions you have. We appreciate your input, as it helps us enhance our service. Please feel free to contact us at support, as your detailed feedback would be invaluable for our ongoing improvement efforts. Thank you for giving us the opportunity to address your concerns.
Not good enough
Response from developer
Thank you for your feedback! We’re sorry to hear that you haven’t been getting the detailed information you expected after identifying insects. Our team is constantly working to improve the recognition features of our app. We also offer a way to connect with an expert who can assist you if our system doesn’t provide the information you need. Additionally, while we understand the pricing may be a concern, we do have free content and useful articles available, along with a trial period to fully explore our premium features without any limitations. Your input is valuable, and we’d appreciate any additional details you could share by contacting us via email. This will help us enhance the app further. Thank you for your understanding!
extra mile to ID
Response from developer
Hello, Thank you for feedback :) We always happy to be challenged! You are welcome.
Scam or scam like
Then before you get any info at all it asks you to pay for premium, I didnt see any free option other than a 3day trial.
After all that it gave the exact same one sentence response that another app gave and that app was completely free without any of this nonsense.
On top of all that it did NOT not have any additional information on the type of insect and only led to a list any similar insects basically no information despite the apps description of have complete information.
You would have better results googling the bug yourself.
(the other app that was free and didnt give me this nonsense is called “Seek” I think, and I am not affiliated with them in any way, just annoyed that this app gave the same word for word response as a less scamy app)
Response from developer
We’re sorry to hear that you are disappointed with our app. We do offer a free trial period for our annual subscription plan, which allows users to test out our app and all its features before committing to purchasing a subscription. In addition, our app provides access to a large database of insects which is available to all users for free, without requiring a subscription. We encourage you to explore the database to see if it meets your needs. We appreciate your feedback and hope that you will give our app another chance. If you have any further questions or concerns, please don’t hesitate to contact our support team for assistance. Thank you for considering our app for your insect identification needs.
100% paid app
Conclusion, while there’s so many free apps for unlimited insect identification (thanks to open-source dataset used for recognition), some try to charge you a subscription for data which are totally free plus author not having single contribution except for the app UI.
Response from developer
We’re sorry to hear that you are disappointed with our app. We do offer a free trial period for our annual subscription plan, which allows users to test out our app and all its features before committing to purchasing a subscription. In addition, our app provides access to a large database of insects which is available to all users for free, without requiring a subscription. We encourage you to explore the database to see if it meets your needs. We appreciate your feedback and hope that you will give our app another chance. If you have any further questions or concerns, please don’t hesitate to contact our support team for assistance. Thank you for considering our app for your insect identification needs.
Big rip off!
my kid was bit by a bug and were freaking out and we’re trying to figure out what it was. We spent 15 minutes to 20 minutes on this idiot app trying to find out what it was ended up googling it, and solve the mystery a matter of seconds forget this one.
Useless
Response from developer
Hello! Thanks for your feedback. We have a 4-point system that helps to understand how accurately the neural network currently understands which insect is on the screen. The more dots light up, the more accurate the recognition. We will add a tutorial to make it easier for our users to understand these mechanics.
Deceitful
Response from developer
Hello! You described not a typical case. The free trial period gives you access to all the functions of the application and then you do not need to pay for anything. If you write to the support, we will help you solve this problem. Thank you
