Bug ID User Reviews

Bug ID: Insect Identifier AI

PICTURE & PHOTO IDENTIFIER COMPANY LTD

Education

Entertainment

Reviews Summary

Positive highlights

🔍

This app hasAccurate identification of insects

🤝

This app hasHelpful and responsive customer support

🔬

This app hasDetailed information on identified insects

🌱

This app hasUseful for identifying invasive species

🔍

This app hasAble to identify even difficult-to-identify insects

Negative highlights

💰

This app hasExpensive subscription required to access full features

🔒

This app hasDifficult to cancel subscription

🤖

This app hasInconsistent and inaccurate identification results

⏱️

This app hasSlow scanning and loading times

🚫

This app hasLimited free trial period

🤔

This app hasUnclear pricing and subscription model

🔒

This app hasDifficult to access identification without paying

🔒

This app hasAutomatic subscription renewal issues

🚫

This app hasInability to forward identified insect photos

Top reviews

Most RecentHighest RatedLowest Rated

Disappointed

Very slow Once photo selected, touch done & nothing happens
No obvious mention of subscription on the App Store page, but once is finally working, it tells you it has identified the insect, but will not tell you what it is until you subscribe
Have deleted app

Pete 55Pen

a year ago

Response from developer

Hello! Thanks for your feedback. What you described sounds like a weak internet connection. We also have a 4-point system that helps to understand how accurately the neural network currently understands which insect is on the screen. The more dots light up, the more accurate the recognition. We will add a tutorial to make it easier for our users to understand these mechanics.

Wonderful app!

Tried 3 other apps without good results. None of their results looked like my picture. This app nailed this insect I’d never seen before. I’m not a insect fan, but I breathed easier knowing the details.

denise547

a year ago

Response from developer

Hello, Thanks for your feedback :)

Not accurate for paying for it

I’ve taken 3 pictures of the same bug and completely random bugs all different colors and shapes were suggested. I then took a picture of a caterpillar just to test it on something basic and it said it was a butterfly and didn’t even have a picture of caterpillars unless you scroll down to the bottom and it even had a picture of one’s mouth making it look grotesque like it’s some kind of threat. Idk I’d keep looking…

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Schweyer88

a year ago

Response from developer

Thank you for your feedback! We're sorry to hear about your experience with the app's identification accuracy. We understand that recognizing various insects can be tricky, and our team is continuously working to improve the recognition capabilities. If you're encountering consistent issues, please feel free to reach out to our support team, and we can assist you further. Your input is invaluable as we strive to enhance our service. Thank you for using our app, and we hope to earn your trust in the future!

Awesome

I found a weird little bug in my bed and thought it was a bes bug and started freaking out. The expert was very kind and took only a couple of days to notify me and let me know it was not.

Book Gamer

a year ago

USELESS

I have just moved and it is currently 3:10 in the morning and there are bugs that I don’t know what in my room and I just wanted to know what they were!! I don’t want to pay 100 dollars for one bug!! Worst app

ebbyyyy.xo

a year ago

2 Fails during 5 minutes of free trial.

I deleted the app a few minutes after downloading. I attempted to identify a spider first and then a termite. With the spider, the app gave me several possibilities that were obviously wrong. However, with the termite the app gave me several species of wasps and bees and nothing even close to an ant or termite. Sorry, not worth the space it consumed on my phone.

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PollyTreasures

a year ago

Not able to try before asking for $$$

I get it you need to make money for your efforts but difficult to work through the screens to pay for subscription. Also I am going to identify one or two bugs a year. Is there a skimmed down version for people trying to identify an invasive insect.

ejecwy

a year ago

pay only

you download it and then there is no way to use it without paying. stupid.

evevvren

a year ago

You basically have to pay or scramble to cancel

I down loaded the app after checking to see if there was a free trial… Turns out it identifies insects from photos but then sells you a subscription if you want to see the associated info. Am deleting and checking to make sure I’m not billed for the very short “free trial” I didn’t want to be involved with.

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b_s_l

a year ago

Trick charge and didn’t honor refund

There is a one week free trial, which I attempted to sign up, but I changed from annual to monthly and purchased a monthly subscription at the last moment, not realizing the free trial disappeared.
I requested a refund and it was denied, and then I appealed and it was denied.
I feel like this was a trick payment because the free trial literally disappeared as I was clicking to authorize payment. Btw the app didn’t even work for me, unable to identify a beetle easily identified by a different app.
If they are not going to support a refund on an accidental purchase, there are better apps you can go to.

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redmaru

a year ago

Response from developer

Thank you for your feedback. We're truly sorry to hear about your experience with the trial and the subscription process. We understand how frustrating it can be when you feel like a payment was made incorrectly. Please note that the developer does not have control over the payment processes; however, we encourage you to reach out to our support team for assistance with any subscription or payment inquiries. Regarding the identification issues you've encountered, we're committed to improving our app's performance and accuracy. Our team is continuously working to enhance the recognition capabilities, and your feedback is invaluable for this effort. If you'd like further assistance or to report specific identification concerns, please contact us directly so we can help you better. Thank you for taking the time to share your thoughts, and we hope to make your experience with our app more positive in the future.