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What a joke
This card and the company that runs it is a massive joke. I was locked out of my account for a VENDING MACHINE CHARGE!!! They sent me the text message asking if this was fraud and I immediately replied NO this is not fraud and it was me that made the purchase. After getting my food from the vending machine that YOU all allowed me to purchase I was then automatically locked out of my account minutes later.
Upon calling customer service and telling them that it was NOT fraud like I did in the text message the first time I was then told that a ticket had to be created and I had to wait 48 hours to use my card. I am now unable to get the gas I had planned on getting after work to get home.
I am canceling this childish card and sticking with my REAL capitol one card.Show lessProspective Automotive LLC
Ditch the app use the website on a computer!!
Ditch the app use the website on a computer!! The app is horrible. You cannot complete basic functions and customer service is useless. However I found that using the website on my computer works much better and I was able to update my auto-pay without jumping through hoops with customer service!naked ntcole
Most difficult app.
I have never had so much trouble with an app while trying to make a payment. The app. tells you to specify a card and then tells you to go to “manage card payment “ there is no such thing on the app. It’s so frustrating. I also called Prosper because my statement says I have a payment due soon. The app says zero due and so did the representative. Very confusing app/company.Show lessKarma 182