SOMA Intimates Womens Lingerie User Reviews

SOMA Intimates Womens Lingerie

CHICOS FAS, INC.

Lifestyle

Shopping

Reviews Summary

Positive highlights

🔥

This app hasQuality products that last forever

🌟

This app hasComfortable and breathable fabrics

💤

This app hasExcellent sleepwear and loungewear

🛒

This app hasOrganized and user-friendly website

🤝

This app hasHelpful and friendly customer service

💳

This app hasSecure and easy payment methods

🏆

This app hasRewards program for loyal customers

Negative highlights

🐢

This app hasSlow and buggy app with frequent crashes

🔍

This app hasLack of specific filters and search functionality

🤯

This app hasConfusing checkout process with issues like double charges

🔒

This app hasDifficulty linking and managing rewards accounts

🚫

This app hasInconsistent pricing and availability of sale items

📦

This app hasShipping and handling issues, including incorrect orders

🤖

This app hasUnresponsive and unhelpful customer service at times

Top reviews

Most RecentHighest RatedLowest Rated

Good app

If you want to be able to easily find all the sales, this is the app! If you like something that is out of stock in your size you can save it to your favorites so you can easily keep an eye on it. They are good about updating the quantity and often you can swoop in and buy that certain thing you want.

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kandlsreview

21 days ago

Response from developer

Your kind words regarding our app are deeply appreciated. We're ecstatic to know you can count on our brand to find what you're searching for. Thanks for your support!

Not all Sizes on App

I shop here because Soma actually carries my size (36H). I saw a bra was available in my size on the website and decided to download the app for easier purchase. Saw the same bra on the app and it didn’t have my size (only up to a DDD). And I went to filter by size and mine wasn’t anywhere on the list!!! I know for a FACT they have that size so why is it only available on the website? The app is still considered “online” so it can’t be an online only issue. Very disappointed.

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Hidden Sizes

3 months ago

Response from developer

Thank you for bringing this to our attention. This is certainly not an experience we want our fans to face when shopping with our app. Your comments are valued, and we will be sure to look into this further.

Soma Soft

I love Soma! The nightwear and lingerie are soft, comfortable, stylish and of superb quality. The bra’s are the only bras that fit correctly. I’m a 34 DD and these are one of the few company’s offering straps that support and stay in place. I have tried Chantelle, Warners an Natori. They have a much higher price point, but Soma offers the better quality fit, construction and bras that stay in place. I have never been happier than I have been with my Soma bras.

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goodmare

4 months ago

Response from developer

We greatly appreciate the enthusiasm you've expressed for our products. We're delighted to have exceeded your expectations, and we look forward to continuing to offer options you love.

Quality! Quality! Quality!

I’ve been shopping Soma for at least 10 years. I still have nightgowns from when I first ordered. It’s quality, it lasts forever and it always fits properly. What can more can you ask from my clothing manufacturer? Not to mention the rewards program makes it worth it to keep my panty drawer and bra drawer well stocked. Thanks SOMA!!

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Txcyn88

6 months ago

Response from developer

Your kind words about our rewards program and quality designs are cherished. Thank you for sharing and being a longtime fan of our brand!

App kept adding multiple items

It took me over an hour to place an order with the app because the app kept crashing and I had great WiFi connection. Also app kept adding multiples of the same item to my bag and when I would delete the extra items would take all of that same item out of my bag. Ended up ordering extra even though I didn’t want to because it was swimsuits and didn’t want to run the risk of them running out. Really wish all the Soma stores would carry swimsuits because trying to order them online and guest on which size is going to work best is hard. Love Soma products but honestly hate there website and app and won’t be using it again.

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DaedalClaw99799

7 months ago

Response from developer

We are disappointed to learn of your experience ordering with our app. Your feedback helps us with developing future improvements and your desire to see swimsuit options in our stores not go unnoticed. We value the time you have taken to share your review.

My Terrible experience

After spending a chunk of time making selections and adding to favorites and / or to my cart; I noticed that the sale prices did not match the shown price while making selection of sale items. It was significantly higher. Note that as I chose color and size, the site would show the different prices for the different styles. But when I went back and checked my selections in the cart, the sale prices did not match what was previously shown. I called customer service to inquire about the problem, and they told me this was normal. As someone who shops online often, that is not accurate. I am also not new to Soma online shopping. I cannot recommend at all.

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Saddened11

10 months ago

Response from developer

We certainly want to learn more about your experience when adding items to your shopping bag. Would you be able to send screenshots of the error to us by email or Social Media Private Message (Facebook, Instagram, or Twitter) for review? We hope to hear from you soon.

Great clothes, crap app

While I like the retailer and their merchandise, this app isn’t great. It took FOREVER to link my rewards to it after a few calls to customer service, so not an easy set up experience. And now, notifications are finally showing up (as of November’23, but the notification mark on the app itself won’t ever go away. I’ve tried deleting messages, clicking on every single icon and tab in the app. Nothing works. And now (as of January’24) my rewards are unlinked again, but it stills shows me signed into the app. Help??

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SkaterMomof2

a year ago

Response from developer

We're delighted you enjoy our brand, but we share in the disappointment regarding your experience with our app. To resolve the issue, we is recommend to log out and back into the app, or to reinstall. Please do not hesitate to connect with us should you need any further assistance. Thank you.

Shipping & handling

I have been shopping with Chico’s since 2002 and have free shipping on orders. I chatted with costumer service last week and was assured that I would have that benefit with a soma order. Just made order and was charged for shipping.
Take from chat transcript: You are a full member at Soma since 2002. So you get free standard shipping on all orders. Soma does not offer a 5% discount like Chico's.
I’d like soma to honor this by reimbursing me for shipping cost.

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Cmiske

a year ago

Response from developer

Hi Cmiske, we certainly want to review this further. Please connect with us at Customer Service with your account details. You may send us a Private Message via Social Media platforms Facebook, Instagram, or Twitter/X. Another option is by Phone, Chat, or Email. We look forward to hearing from you soon!

Shopping online a lot harder than it should be

I wasn’t allowed to use a coupon for allowing the company to have my email because I waited too long to use it. I was disconnected twice on the Soma chat help line. Via phone customer service said for me to just send in another email to get my 20 percent off coupon. With this coupon I read I was also to get free shipping. I did not. This shopping experience could have taken 15 to 20 minutes. It has taken a lot longer and I have a big headache right now. Also, items could be grouped together better for ease of finding your items, colors etc. I like giving high marks but just couldn’t shopping on Soma.

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Patches618

a year ago

Response from developer

We certainly never want you to have the customer service experience you encountered and would value the chance to learn more. Please feel free to connect with us at Customer Service via Social Media (Facebook, Instagram, or Twitter (X)) or by phone, chat, or email, with your account details for review. We hope to hear from you soon!

Love these bras; app is not easy

I love these bras so much. They are the only ones I wear. I gave it only 3 stars because using the app was pure torture. I wanted to send two bras to my niece as a gift. It was nearly impossible to find the place to add the shipping address. Then, ultimately, when reviewing the order, I realized that the order contained two different sizes for these bras. Since my niece can wear either size, I was too exhausted to go back and edit it again. It took a very long time to place this order!!

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MFF27

a year ago

Response from developer

Our apologizes for difficulties checking out with our app. If you need help with your existing order, or any assistance when shopping, we invite you to connect with us at Soma Customer Service.