SOMA Intimates Womens Lingerie User Reviews

SOMA Intimates Womens Lingerie

CHICOS FAS, INC.

Lifestyle

Shopping

Reviews Summary

Positive highlights

🔥

This app hasQuality products that last forever

🌟

This app hasComfortable and breathable fabrics

💤

This app hasExcellent sleepwear and loungewear

🛒

This app hasOrganized and user-friendly website

🤝

This app hasHelpful and friendly customer service

💳

This app hasSecure and easy payment methods

🏆

This app hasRewards program for loyal customers

Negative highlights

🐢

This app hasSlow and buggy app with frequent crashes

🔍

This app hasLack of specific filters and search functionality

🤯

This app hasConfusing checkout process with issues like double charges

🔒

This app hasDifficulty linking and managing rewards accounts

🚫

This app hasInconsistent pricing and availability of sale items

📦

This app hasShipping and handling issues, including incorrect orders

🤖

This app hasUnresponsive and unhelpful customer service at times

Top reviews

Most RecentHighest RatedLowest Rated

Aggravating screen settings

This app for the most part is user friendly. The most frustrating aspect is the fact the developers are not savvy enough to make sure it operates in landscape mode. I use this app on my iPad and it is a pain to have to turn my iPad to sideways so I can shop. In this digital age you would think the developers would have taken care of this already.

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Who cares whoiam

a year ago

Response from developer

We care very much about your feedback on the horizontal option of our app when viewing on an iPad. Thank you very much for sharing with us.

add iPad screen rotation

I gave a 5 star but almost took one star off because your site doesn’t auto rotate on iPads and you cannot add it because the site doesn’t have the feature in the background.

NC tracker

a year ago

Easiest Shopping in Cyberspace

SOMA’s internet shopping experience is quite satisfying and fast. They have the easiest and most direct and secure payment methods and process. Fastest way to get clothing, the best sleep ware available and the most comfortable and best variety of styles and colors for panties and bras anywhere. Their undies are the prettiest and most comfortable to be found.

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docdown

a year ago

Response from developer

We appreciate your kind words on your shopping experience and the styles we offer. It is amazing to receive your fabulous expressing that you can't go wrong shopping with our brand!

Least Functional App Ever

I love Soma and their products, but the app is sooo frustrating. I’m relatively tech savvy, and use other shopping apps constantly, but this one consistently won’t load my account information. For months, it’s given me a “failed to load data, check your internet connection” notice, but my connection is fine and all other apps are working seamlessly. I have it set to automatically update the app, so an out of date app shouldn’t be the issue. Every single time, I end up switching to the website to actually place an order. The search functions are also strangely unspecific. Why is it I can go into, for example, “Cool Nights”, but then only search by size and inseam? What??? Why not category, like bottoms, camis, tops, etc.? It’s like whoever designed this app didn’t bother to think about how people actually shop for clothes. It’s annoying when I want to shop quickly for lounge pants, and have to sort through everything, or put it in the search bar and hope it sorts thoroughly. Soma, you have a great product, but your tech needs work!

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Poncé girl

a year ago

Response from developer

We certainly understand how frustrating not accessing the app can be. If you've not yet tried, we hope uninstalling and reinstall may help with the error. The feedback you've shared regarding the search feature is also deeply appreciated. Thank you so much for being a fan of our brand, and for bringing awareness to your experience.

Very Comfortable

I have a lot of allergies, sensitive skin and fibromyalgia. Any synthetic fabrics make my skin sweat and actually cause me pain. I might even get a rash from them. When I discovered Soma 10 years ago, it really made my life so much easier! Soft, comfortable and breathable fabrics in cute flattering clothes! Their rayon is made from bamboo which is soft and breathable. Other synthetic rayons are made from toxic chemicals and make me sweat and cause shoulder pain - I know crazy right? I’m allergic to synthetic clothes! And hey - just because you can’t feel the pain like I do doesn’t mean those fabrics aren’t bad for you too! ;) I love Soma! Customer for life!

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Rebeeker

a year ago

Response from developer

We're happy that our styles make you happy, Rebeeker! Thank you for expressing your wonderful comments and choosing Soma!

Soma is great, but the app needs work!

Cool nights have products that I discovered when I was very sick with Shingles and now I wonder how I’d live without them - pants, nightshirts, etc. ❤️However, while I love the products and the idea of an app, the Soma one does need some work, especially on the checkout functions. I can generally shop for what I want - filters could provide more functionality - but once I go to check out, that’s when I generally run into issues: issues with discounts, seeing / applying any coupons or promos, inventory that is low (if you’ve put an item into your cart, but it has since sold out, it does not work well at all!). I can provide specific examples, if desired. Please make it easier for loyal customers to buy stuff. 😁

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Dal_Reta

a year ago

Response from developer

We are grateful you discovered our Cool Nights collection and that these pieces provide you with the utmost comfort. Although we always aim to provide a seamless shopping experience, the details of why our app missed the mark for you are invaluable. We will continue to work to improve our app further for the best possible experience. Thank you!

More comfortable

Some was introduced to me by a friend almost 16 years ago in NJ. Since I have introduced my daughter to Soma 8 years ago. We are in Florida and so happy to have Soma so close to us now. We both will not buy any other bras or panties accept Soma garments. We try to catch the sales. Fit is important to both of us and comfort. We are hooked on the Pajamas. In store has been most successful for us. Although we do order online as well. I did have a problem at first but I called and the customer service helped me. I just love the service available.

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9-5 Kathy

a year ago

Response from developer

Your wonderful review of our brand is valued, 9-5 Kathy! We are delighted to know you love our designs and have received the high level of service we strive for. Thank you very much for being a loyal and longtime Soma fan!

So disappointed

I have ordered Soma for many years and they can’t get it together with the Reward points. I have never been able to use my rewards when ordering online and seem to get assigned numerous different numbers to identify my rewards. So disappointing and very frustrating

Zuki S

a year ago

Response from developer

Thank you for shopping with us! In the future, you can access all your current Rewards and Offers, visit the "My Offers" drop down link under "My Account" section of the app. Happy Savings!

Great products, bad customer service

I love Soma products but I have been so disappointed with their customer service. Recently I placed an order with which I had terrible luck with. It wasn’t allowing me to log into my account or place an order. When I finally did get the order placed after attempting multiple times on my app and my computer, I was charged twice. When I talked to a representative at Soma about it, she essentially told me to take it up with my bank even though they were the ones who had charged me. I finally got that sorted out but my order still has not arrived when it said it would be here yesterday. The order also appears to have shipped in two separate parts. After all of this, I can’t even log in to my account to track my order or anything. I have tried logging in both on the internet and on my app with no luck. All of this to say I am very frustrated and disappointed.

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clh05!

2 years ago

Response from developer

We are truly sorry these recent circumstances did not exemplify the most incredible personal service and shopping experience we strive for. Please feel free to connect with us through Customer Service with more information about your order. Thank you for being a fan of our products, and we hope for the opportunity to make this situation right.

Comfort at last!

Every side I fractured a vertibrae 2 years ago I have been searching sir bras that don’t feel
like a torture device. Finally I can wear bras all day that I don’t immediately want to stop off the moment I come home. Not only that, they have the support and lift I need.

beanie3900

2 years ago

Response from developer

It's wonderful to hear this, beanie3900! We are thrilled you are comfortable in our styles and have found your ideal bra solution in Soma. Thanks so much for sharing with us!