It’s very convenient to use City Pass. Very very excellent and I’m enjoy it
Developer takes reviews into account and tries to implement updates to improve the experience. Previously I had rated this a one and left feedback. They fixed everything that I had issues with.
Developer Response
We're so sorry about that. Just yesterday, we released an update to our app that has some improvements that we hope will resolve this issue. If possible, could you update to the latest version and try again? Thank you!Every time I try to open my tickets I have to enter my email and verify. Then it opens in the web browser and I have to repeat this for every time I need to access it. Would love to be able to avoid needing my web browser and would rather just make an account and log in.
Developer Response
We're so sorry about that. Just yesterday, we released an update to our app that has some improvements that we hope will resolve this issue. If possible, could you update to the latest version and try again? Thank you!Just keeps making me verify email
Developer Response
We're very sorry about this, and we're working to fix this problem that is affecting some users. We appreciate your feedback.My new tickets don’t appear in My Purchase.
Developer Response
Thank you for reaching out. There are a couple reasons why this might happen. Our Customer Care team will be happy to help you get your tickets added. You can reach out to them at support.citypass.com.Like others, I am stuck in the endless loop of going into the app, “verifying” my email, going to email to verify, then being directed to Safari instead of app. So the actually app is literally unusable for me. I like the whole system with being able to get discounts on tickets, I just wish I didn’t have to use a browser to access those tickets when an app is supposedly available. I will be deleting the app now.
Developer Response
We're very sorry about this, and we're working to fix this problem that is affecting some users. We appreciate your feedback.Like other mentioned, the app won’t connect to the ticket bought. Why they put out this garbage to waste people’s time? Apple should ban this app.
Developer Response
We're very sorry about this, and we're working to fix this problem that is affecting some users. In the meantime, if you need help, our Customer Care team can assist with reservations or anything else you need. You can find their contact info at support.citypass.com. I cannot even access my account in the app to add my tickets! I resent the link to connect my email 8 times and uninstalled the app 3 times. And I still cannot access my tickets on the app. A complete waste of time.
Developer Response
We're so sorry about this. If you haven't already, you could contact our Customer Care team to see if they can help. They can also make reservations for you, if that's easier.The app will not link to my email. I have about 20 “verification emails” and click the link but it routes you directly to safari, with no way to open the app. Seems like this is very common feedback and gas yet yo be resolved. I even tried deleting the app and still had no luck.
Developer Response
We're so sorry about the problems you had using the app. We have definitely heard the the feedback and have been working hard to improve the verification and sign-in process. We appreciate you letting us know. Horrible app. Waste of time to book reservations. It will never happen in a mobile app
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