IdentityIQ User Reviews

IdentityIQ

Identity Intelligence Group, LLC

Finance

Top reviews

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No way to cancel paid plan

Rip off does nothing and you can’t even cancel your paid plan you have to call them and wait forever

HenryFord13

2 months ago

Response from developer

Members have two predominant methods to cancel their services. This can be done by calling our Customer Care Team during business hours or, where available, clicking the cancel button from the member website. Please call our U.S.-based Customer Care Team at 877-875-4347, so we can assist.

Lock ssn

I wish they had a lock and unlock function of the ssn on the app.

Timmy deeds

3 months ago

Response from developer

Thank you for sharing your feedback, Timmy! We appreciate your input.

No have any more option in app system to cancel

I want to cancel the subscription but there is not picking up the phone call. And there have no option to close or cancel the subscribe.

Karsang w

3 months ago

Response from developer

App Doesn’t Load

App will not load. I downloaded the app, didn’t work. Deleted and reinstalled and still doesn’t work. Pretty much useless as far as an app.

Dleafour

3 months ago

Response from developer

Thank you for your feedback. Please give our 100% U.S.-Based Customer Care Center a call at 877-875-4347, so we can assist.

Not sure yet

I was encouraged to download this app by trinity credit repair. I’m not sure how accurate the scores are I’m really curious to know just how accurate my credit score is because Experian app says something totally different

Wondering#2024

6 months ago

Response from developer

Thank you for sharing your experience with our app. Please call our Customer Care Center at (877) 875-4347 so we can assist.

Easy to use, great information.

This app has been great to see all of my credit information. It is super easy to use and the alerts are super fast. Great peace of mind.

Woodzie1075

8 months ago

Response from developer

Thank you for reviewing our app! We are delighted to hear you are enjoying your experience.

DO NOT! REPEATLY-DO_NOT

$30 a month. After I canceled on February03; I am charged $18. Customer Service on phone blaming “someone log into account”. It has been canceled, there should not been charge to my account! They refund my $18 and requested to remove my information and the lady confirmed for refund . on march05; afterward, charged me again $18!

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Kethen1981

9 months ago

Response from developer

We apologize for your experience. Please give our Customer Care Center a call at (877) 875-4347 so we can resolve this for you immediately.

Do not!!!

$30 to see your credit report is not worth paying. You cancel your account, and then get charge after.

Kethen1981

9 months ago

No

Why can’t I refresh my report

Vonte19901330

9 months ago

Response from developer

We apologize for your experience. Please reach out to us at (877) 875-4347, so we can assist.

Face ID broken

I actually do not have any major problems with the application at this point in time except for the facial recognition or face ID is grayed out and broken even though I have it turned on in the app.

It will not even try to recognize my face to open this application. I don’t think the green showing on the slide at means that it’s turned off. It just says facial ID and I turned it on I believe. LOL

Please look into the issue. Thanks.

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gs.strick