IdentityIQ User Reviews

Identity Intelligence Group, LLC

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Horrible app

I’ve had this app for well over a year now. I’ve talked to an agent and cancelled through multiple reverted calls. I just got a bill for not able to process for the month when I’ve clearly cancelled! Don’t use this app!

Weese711

21 days ago

Response from developer

We are unable to locate your membership with the information provided. Members have two main methods to cancel their services. This can be done by calling our U.S.-based customer care team during business hours, or, where available, clicking the cancel button from the member dashboard. Call our Customer Care Center at 877-875-4347 for assistance.

Trash company

Only way they can’t make money is by giving you a trial for one dollar then only letting you cancel the trial by phone then they never answer the phone. There’s better companies for cheaper, don’t go with this one.

Guhfyjfy

a month ago

Response from developer

Hello, members have two predominant methods to cancel their services. This can be done by calling our Customer Care Team during business hours or, where available, clicking the cancel button from the member dashboard. Please call our U.S.-based Customer Care Team at 877-875-4347, so we can assist.

No way to cancel paid plan

Rip off does nothing and you can’t even cancel your paid plan you have to call them and wait forever

HenryFord13

3 months ago

Response from developer

Members have two predominant methods to cancel their services. This can be done by calling our Customer Care Team during business hours or, where available, clicking the cancel button from the member website. Please call our U.S.-based Customer Care Team at 877-875-4347, so we can assist.

Lock ssn

I wish they had a lock and unlock function of the ssn on the app.

Timmy deeds

4 months ago

Response from developer

Thank you for sharing your feedback, Timmy! We appreciate your input.

No have any more option in app system to cancel

I want to cancel the subscription but there is not picking up the phone call. And there have no option to close or cancel the subscribe.

Karsang w

4 months ago

Response from developer

App Doesn’t Load

App will not load. I downloaded the app, didn’t work. Deleted and reinstalled and still doesn’t work. Pretty much useless as far as an app.

Dleafour

4 months ago

Response from developer

Thank you for your feedback. Please give our 100% U.S.-Based Customer Care Center a call at 877-875-4347, so we can assist.

Not sure yet

I was encouraged to download this app by trinity credit repair. I’m not sure how accurate the scores are I’m really curious to know just how accurate my credit score is because Experian app says something totally different

Wondering#2024

7 months ago

Response from developer

Thank you for sharing your experience with our app. Please call our Customer Care Center at (877) 875-4347 so we can assist.

Easy to use, great information.

This app has been great to see all of my credit information. It is super easy to use and the alerts are super fast. Great peace of mind.

Woodzie1075

9 months ago

Response from developer

Thank you for reviewing our app! We are delighted to hear you are enjoying your experience.

DO NOT! REPEATLY-DO_NOT

$30 a month. After I canceled on February03; I am charged $18. Customer Service on phone blaming “someone log into account”. It has been canceled, there should not been charge to my account! They refund my $18 and requested to remove my information and the lady confirmed for refund . on march05; afterward, charged me again $18!

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Kethen1981