This app preys on people with ADHD who are trying to better themselves!!! The app itself is garbage, I got no use out of it whatsoever. When I went to cancel my subscription before my free trial ended, I couldn’t find the app under my Apple subscriptions and there’s no cancellation option within the app itself. No option on their website either. My ADHD brain started questioning if this was even a paid app. I began to think that I had maybe remembered it wrong and was possibly thinking of a different app. Because why would they make it so difficult to cancel? Well, fast forward to today and I get a notification for a $30 charge from Effecto through Apple Pay. I was so upset. And grew increasingly more upset trying to figure out how to cancel! There is no way to access your billing information or anything. I feel like this should be illegal. You have to email the company and request a cancellation - this is the only way to cancel. According to users on reddit, sometimes they still end up getting charged after cancellation! Please head these many warnings and do not download this app. Not even for the free trial. They count on our neurodivergent brains to fumble so that they can make a few bucks.
Show less
Developer Response
We are truly sorry to hear about your frustrating experience and sincerely apologize for any inconvenience caused. We take your concerns seriously and are committed to improving our service to better support our users.
Difficult Cancellation Process: If you purchased your subscription through the Apple App Store, you can cancel it via your Apple account settings. If it was purchased through our website, please contact us at hello@effecto.app with your account email and any order numbers for assistance.
Unexpected Charges: If you have been charged despite attempting to cancel, please email help@effecto.app with your account details and any relevant order numbers. We will ensure that your issue is resolved promptly.
Feedback on the App: We are sorry to hear that the app did not meet your expectations. Your feedback is valuable and helps us understand where we need to improve. If you have specific suggestions on how we can make the app more useful, we would appreciate hearing them.
We apologize for any distress this has caused and are dedicated to making things right. Thank you for bringing these issues to our attention.
Best,
Team EffectoDo not download this app. You can’t cancel your subscription- they are literally exploiting the people they claim to be helping… Absolute horror show scam
Developer Response
We’re really sorry to hear about your experience. We understand your frustration and are actively working on improving our cancellation process to make it easier for users.
If you’re having trouble canceling your subscription, please reach out to us at help@effecto.app with your account details, and we’ll assist you in resolving this issue.
Thank you for bringing this to our attention, and we appreciate your patience as we work to enhance our service.
Best regards,
Team EffectoI didn't find the app at all useful and then on top they charged me when it wasn't even installed on my phone! A disgrace.
Developer Response
We’re sorry to hear you found the app unhelpful and experienced issues with the charges. If the app was uninstalled and you were still charged, it’s important we resolve this for you.
To assist with this, please contact our support team at help@effecto.app. Providing your account email and, if possible, the order number will help us resolve the issue more quickly.
Thank you for bringing this to our attention, and we hope to address the situation to your satisfaction.
Best,
Team EffectoThis is a scam.
It is impossible to unsubscribe.
You unsubscribe, it isn’t on your Apple subscription but you still get charged.
Please look at reviews online.
Developer Response
I'm really sorry to hear about your experience. We take these concerns very seriously and want to resolve this for you as quickly as possible.
If your subscription doesn't appear in your Apple subscription list, it means it might have been purchased directly through our website. In that case, you need to cancel it by contacting our support team at hello@effecto.app. If you purchased through the Apple App Store or Google Play, you can cancel it directly through your Apple or Google account.
Please reach out to us at hello@effecto.app with your account email and order number if possible. We'll make sure to address your issue promptly and ensure that you're not being charged unfairly.
Thank you for your patience, and we're committed to making this right for you.
You can read the endless amount of stories on all these reviews of how they downloaded the app and were unable to delete the subscription.
I downloaded this app over a year and a half ago and because of the name it was going under charging my card I assumed it was a financing plan through one of my health bills since having a baby. The charges were popping up underneath the name “medical score”
Having no idea, I had a subscription to this app and not finding it anywhere in my phone- I deleted the app after a few days. I have paid $150 and fees to this company without using their app the entire time. Being a busy mom of a newborn, I did not find this out until recently and had to call and cancel. Proceeded to email customer service about the issue of paying hundreds of dollars towards an app I did not even have downloaded on my phone and didn’t even know I had a subscription for. They completely dismissed me and my efforts and sent me quotations under terms and conditions within their policy.
This whole company is a scam. They pray on people who are too busy to spot what they are doing. It’s disgusting. Do not fall underneath their trap it’s a money pit.
Show less
Developer Response
I am truly sorry to hear about your experience and the inconvenience it has caused. We understand how frustrating and stressful this situation must be, especially as a busy mom with a newborn.
Our aim is to provide clarity and ease when it comes to managing subscriptions. The issue you mentioned about the subscription name appearing as “medical score” is not something that we have control over, some banks will use the application name, some will use the registered business name. We understand that this can be confusing.
Regarding subscription management:
If the subscription was purchased through our website, it can be canceled by contacting our support team at hello@effecto.app.
For subscriptions through the Apple App Store or Google Play, cancellations must be made through your respective account settings.
We apologize if our customer service response felt dismissive. Our intention is to address each concern with the seriousness it deserves. While our policy generally does not include refunds, we are constantly working to improve our service and user satisfaction.
To further assist you and ensure this issue is resolved, please reach out to us at refunds@effecto.app. Including your account email and, if possible, the order number in your message will help us address your situation more effectively.Don’t go anywhere near this app. They have dodgy billing processes and you will get nasty surprise when they withdraw money from you out of nowhere and their support team will do nothing.
They are taking advantage of the traits of those with ADHD with fine print that locks you in without you knowing.
The app does nothing except remind you to drink water.
Show less
Developer Response
We’re truly sorry to hear about your experience and the issues you’ve encountered with billing. We want to assure you that we are working to address these concerns and improve our processes.
Please contact our support team at help@effecto.app with your account email and, if possible, the order number. This will help us resolve the situation more effectively.
Thank you for your feedback, and we’re committed to making necessary improvements to better serve our users.
Best,
Team EffectoSaw an advertisement on Instagram for Effecto with the aim to help manage ADHD. As someone who really struggles with managing my ADHD symptoms and can’t afford ADHD coaching, I naively thought Effecto could be a step in the right direction. Unfortunately, after the ADHD quiz the “personalised plan” I was offered was not personalised at all, and was just pre-written modules that you read through. The app really is just basic modules and some meditations, and then majority of it is just an overhyped habit tracker. I bought a 3-month subscription for 24.99 NZD which I couldn’t get a refund for. Not worth it, save your money and use something else instead. This company and app are dodgy af tbh… 0.5/10
Show less
Developer Response
We're truly sorry to hear that your experience with Effecto didn't meet your expectations. We strive to provide valuable resources for managing ADHD, and it's disappointing to learn that the app didn't fulfill your needs.
If you have any specific feedback or issues you'd like us to address, please reach out to us directly at help@effecto.app with your account details. We're continuously working to improve our services and would appreciate any insights you can provide.
Thank you for sharing your thoughts. We’re committed to making things better and hope to address these concerns in the future.
Best regards,
Team EffectoDo not download this app!! They tell you it’s a once time purchase. I bought for $20 and now they’re taking $45 a month out of my account without permission. I tried cancelling my account, I can’t. I cannot get ahold of customer service. It’s a joke. And the app sucks anyway. Waste of money regardless.
Show less
Developer Response
We’re really sorry to hear about your experience. It’s important to us that our users feel supported and that their concerns are addressed.
To resolve the issue with the unexpected charges, please contact us directly at help@effecto.app with your account details, including the email associated with your subscription. This will help us look into your situation and assist with canceling your subscription.
Thank you for bringing this to our attention. We're committed to improving our service and will work to ensure that this kind of issue is handled more effectively in the future.
Best regards,
Team EffectoI downloaded a free planner and thought that was it, but a month or so later I was charged a lot of money for the app subscription, and now I can’t find a way to cancel the subscription. How can I cancel it and get a refund? It doesn’t let me do so in Apple settings.
Developer Response
We’re sorry to hear about the trouble you’re having with your subscription. To cancel your subscription, please email our support team at help@effecto.app with your account email and details about the charges you’ve experienced. Include any relevant information such as dates and amounts, and we will assist you in resolving the issue. We apologize for any inconvenience this has caused and appreciate your patience as we work to resolve this.
Best regards,
Team EffectoThey catch your attention with an app that promises a lot, and it requires you to commit to pay via PayPal (not Apple subscription).
You can only request an account cancellation via email, and finding this information on their website is quite hard.
They charge in advance for a whole year and will refuse to refund if you cancel immediately after the charge.
There’s a Reddit thread dedicated to their scammy practices.
Don’t waste your money, don’t feed the scammers.
Show less
Developer Response
We’re sorry to hear about your experience. It sounds frustrating to deal with unexpected charges and difficulties in canceling your subscription. Please know that we are actively working to improve our processes and make information about account management more accessible. If you need assistance with your account or wish to request a cancellation, please contact our support team at hello@effecto.app, and we will do our best to help resolve the issue.
Best regards,
Team Effecto
layerxcake
Hoops24
gaaaaaaaaaammmmme
Ness1000
BrieNP
swankins
miarahui
Kt00000000
Hone Tmp
Ezyzeke
