Leave a Review National General
App needs work
Company is great, but the app is seriously lacking. Random force closes when signing into app and account updates not being current are two of the biggest issues. Again, I enjoy being with this company - the app still needs to be done properlyW0GW0G
Developer Response
Thank you for taking the time to provide feedback. I would like to understand the account updates issue more so I can have the team look at it. Can you email me directly at DAMobileApp@ngic.com and include your policy number and if possible a screen shot showing the discrepancy/issue. Thank you for you assistance!Not A Good Company
They have raised my liability only insurance by $366 over the year and their only explanation is inflation. Mind you its only been one year no incidents no tickets. I tried to call them and have been on hold over 30 minutes. Their app wont let you log in and when i try to quick pay online all my option to pay monthly which was available before has disappeared and my only option is to pay the full six months up front and not monthly payments. Please stay away from this company and find a better option. I will be finding a new insurance provider. Please save yourself the frustration and don't even bother with this company. I wish i could give them negative stars.Show lessBhshshsjsjsj
Developer Response
We apologize for the inconvenience. Please contact us at 888-293-5108 so we can attempt all troubleshooting steps and escalate any issues as needed. Thank you!Terrible app and slow services
This app is terrible compared to farmers insurance. You cant even find roadside assistance on the app.I asked customer service a question and hung up on me and there is no option to survey review my person. On top of that just to get help took 20 minutes!!! Nce we got help it then said to wait 1 hourShow lessMuigel01
Developer Response
Thank you for your review and feedback. The ability to request roadside assistance via the app (instead of a phone call) is on our roadmap. We will include that in our "what's new" notice when its available. And I apologize for the long service wait for assistance.Back button is non-functional
Good insurance company but the app can use severe improvements. The back arrow doesn't work...once you are on a screen, you can't back out to a previous screen. The only way to get past that is to close out the app and go back in...hopefully the developers can fix this issue because it is quite frustrating and time-consuming. Navigating through the app can take some patience. Also, received error messages several times when logging in, but with perseverance, I managed to get onto it. Unfortunately, once I was in the app, the back button not functioning properly caused more frustrations because I had to close the app then log back in. Please fix these issues. Thank you.Show lessImCreditworthy
Developer Response
Thank you for providing such a detail review. I will pass along the issues reported to our development team to review. Please let us know if there is anything else we can help you with.Kick rocks barefoot
Customer support is about as lost as a ball in high grass. Called the number provided on the app to get help with logging in, just to get tossed around between three different “customer service” numbers. Not a single person on there seemed like they knew their left from their right. All in all I never received help.Show lessDylSet
Developer Response
I'm sorry you're having issues logging into the app. I would be happy to look into this for you, if you would email me at DAMobileApp@ngic.com. Please include your policy number and a screen shot of the error if possible.Stay away from this company
This app is terrible it wont allow me to sign in even after i changed my password. Its a terrible lagging app always has issues. Its like they dont care about their customers ability to access insurance information. The developers need to address the issues asap. Also beware they will increase your insurance by a couple hundred every six months with no explanation except for inflation. I have always paid my six months in full a month ahead of time. No driving infractions and still they have jacked up my rates claiming inflation. I cant wait to use another company when my current insurance plan expires. Stay far away from them completely and find an alternative option. I wish i could give them negative stars.Show lessDeveloper Response
We apologize for the inconvenience. Please contact us at 888-293-5108 so we can attempt all troubleshooting steps and escalate any issues as needed. Thank you!Update the app
This app is terrible it wont allow me to sign in even after i changed my password. Its a terrible lagging app always has issues. Its like they dont care about their customers ability to access insurance information. The developers need to address the issues asapDeveloper Response
We apologize for the inconvenience. Please contact us at 888-293-5108 so we can attempt all troubleshooting steps and escalate any issues as needed. Thank you!Never works
For some reason every month I have trouble just to sign in to make a payment. Once I’m in to make a payment, app works fine- nothing fancy. But I keep finding myself resetting my password every month just to try to get logged in, which doesn’t even end up working and I get locked out! I always end up having to go online and do “quick pay”, which I don’t like to use because I’m manually inputting information that is ready to go IN the app. Very frustrating.Show lessAD33J
Developer Response
Thank you for your feedback, that sounds very frustrating. Have you tried using the facial recognition for your login? If you'd like, you can send me an email at DAMobileApp@NGIC.com, include your policy number and I can look into the issue for you.Do Not Recommend This Company!
If You are downloading this app is probably because you already bought a policy with this company. I highly do not recommend them at all because in my experience I had full coverage in my car and they do not want to fix it and now they’re telling me it’s a total loss. It has been very hard trying to get in contact with an adjuster or anyone by all means. My car has literally been in the shop for over a month. Their service is just very sorry and overall do not recommend this company at all. If you get this company and end up, needing to file a claim, you might as well to get an attorney too.Show lessSanchezNubia_
Developer Response
We apologize for the inconvenience. Please contact us at 888-293-5108 so someone can review your policy and claim and escalate any issues as needed. Thank you!Worthless
3rd party undereducated and over paid … they lie to you to get your money !!! Connected to Fayetteville North Carolina insurance unreliable especially and the app looks like it was made by a 10 year old with everything being limited and the only indication of help or navigation is through and customer service number …app is worthless!!Show lessbusiness bureau
Developer Response
Thank you for your feedback on the app. We are working on expanding our functionality and features, but if there is any specific feedback you would like to provide, you can send that to DAMobileApp@NGIC.com. If you are experiencing any issues, please include your policy number in the email.
