Leave a Review National General
Very Useful
I’ve been using this app for 6 months now and really enjoy how easy it is to make my payments without it being a hassle, 10/10 I do recommend!LeeLee6778888
Developer Response
Thank you so much for your review and star rating! We appreciate your feedback and glad to hear we are providing great service.Terrible app
Every time I try and log into the app it says it doesnt recognize me. Then I get locked out then I go to the home page and try and live chat. Nope that isnt possible. Then I call the main number and they either transfer me to my agent (who cant help with technical and website issues) or I get transferred to different departments then back to my agent. Ive been on the phone for 1 hour today…and voila! They transferred me to my agent AGAIN!!! Hes fed up Im fed up and he’s making a call now! How can a large company be so horrible at technology and customer service???!!!Show lesseas1958
Developer Response
I'm sorry for experience you've had getting transferred around. If you are still having issues, please email me directly at DAMobileApp@NGIC.com. If you can, please include a screen shot of the error as well as your policy number so I can assist you.Stuck at “logging in” screen
This app is a nightmare. It takes forever to load and sometimes doesn’t load at all - that’s problematic if you need to access information quickly (accident, law enforcement, breakdown, etc). It also uses a unique login ID vs the policy # on the site. That’s effectively 2 different login IDs for the same account and Apple won’t track both without some manipulation. If the app is down and you don’t remember your policy number to log into the website you’re out of luck. Today, i’m out of luck. I have to call the 800# and scavenge for a pen and paper to write it down. Absolute garbage in 2024.Show lessLABeachGuy
Developer Response
We are sorry to see you are having trouble logging into your account. The same user id and password for the app should work for the website. If you need assistance logging in, please 888-293-5108 or you can email me directly at DAMobileApp@NGIC.com. Please include your policy number in the email.Worst technical support around…
The app is barely functional and will load after you’ve aged a day or two.. the online chat with a rep has never worked for me.. and calling for help on the policy is a complete waste of time. This company is a absolutely worthless for customer support. I will never use them again…Kip hop82
Developer Response
I'm sorry to hear you are having difficulty logging in to your policy, as well as having chat issues. I would like to look into the website issues, can you email me directly at DAMobileApp@NGIC.com and please include your policy number as well as any errors you might be having.Can’t log in
Uploads to login screen, but just says logging in the whole time. If I needed to show my proof of insurance there’s going to be an issue. Seems to be a problem among the reviews with the same thing happeningchrissuperman
Developer Response
Thank you for making us aware of the issue. Will have the development team review.App use to work but no longer
I upgraded my phone and the app seems to not work I’ve deleted it multiple times, created a new account, changed passwords. Nothing seems to work. I try and log in and it just stays in the loading page.Tyler95328
Developer Response
We're sorry to hear you're having trouble logging into your account using the mobile app. Please contact me directly at DAMobileapp@ngic.com so I can gather additional details to assist you. Please include your policy number and a screen shot of any errors displayed, if there are any.Why have an app when it does close to nothing?
If this is an Allstate company, why don’t they simply take the Allstate app and retro fit it?
This app doesn’t allow customers to engage the company in any meaningful way.
For a service company, this front door is a poor representation of what to expect…or is it an accurate one?SvenJuice
Developer Response
I apologize for the delay in responding. We appreciate your feedback, the national general app is fairly new (just about a year) and we continue to enhancing it by adding functionality. We have some new features planned for 2024, but if you have specific functionality you're looking for, you can email me directly at DAMobileapp@ngic.com. Thank youApp won’t load
The app will not work for me at all. It has me sign in, and then it’s just says “logging in” forever and ever. The app was functioning just fine up until about 2 months ago, which is when the problem started.Delshun2001
Developer Response
We are sorry to see you are having trouble logging into your account, if you are still experiencing the issue, please contact us at 888-293-5108 so we can further assist you and escalate any issues as needed.App not work with new iPhone
You guys should update your app make it better for latest version and software of apple. Its not working with latest version of apple phone when you try to login it just keep loading like we have to for years and years.M. F. A. CW
Developer Response
Thank you for making us aware of the issue. We will look into what could be causing this and hopefully provide a fix in a future release.Bugs
The app just says logging in lucky I have a screen shot showing I’m paid up and he let me slide he said but they should be on this issue since they won’t issue me a actual card to keep in my car the app should be the fastest app on the internet since all it has todo is take my money and show a pic of a card anything more than that should be a call anywaysShow lesshakf fb
Developer Response
We are sorry to see you are having issues. Please contact us at 888-293-5108 so we can further assist you and escalate any issues as needed.
