National General User Reviews

National General Insurance Company

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App not work with new iPhone

You guys should update your app make it better for latest version and software of apple. Its not working with latest version of apple phone when you try to login it just keep loading like we have to for years and years.

M. F. A. CW

a year ago

Response from developer

Thank you for making us aware of the issue. We will look into what could be causing this and hopefully provide a fix in a future release.

Bugs

The app just says logging in lucky I have a screen shot showing I’m paid up and he let me slide he said but they should be on this issue since they won’t issue me a actual card to keep in my car the app should be the fastest app on the internet since all it has todo is take my money and show a pic of a card anything more than that should be a call anyways

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hakf fb

a year ago

Response from developer

We are sorry to see you are having issues.  Please contact us at 888-293-5108 so we can further assist you and escalate any issues as needed.

Works for payments but could be better

Finally they have an app, hated to go to the website enter policy number then log in, it was a hassle. This app is great as i can use dace id to sign in and save so much time and make life easier. App is okay works for what i need it such as paying my bill and seeing my id cards easily and quickly. Please accept apple pay as payment soon, it would help to be able to use any card and not having to enter card number if using different cards.

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efrain_SRT

a year ago

Response from developer

Thank you for your review, suggestions and star-rating, we appreciate it.

Bad app from a bad company

Check the other car insurance app ratings before you go further with these guys. If you cancel day one your short fine will be much less then waiting down the line

DYy899

a year ago

Response from developer

We are sorry to see you are having trouble with your policy. Please contact us at 888-293-5108 so we can further assist you and escalate any issues as needed.

Can’t sign in

I’ve paid my insurance through the app this month and I want to be able to pay for it next month. My login credentials policy number are not working this is really odd since the app was working fine earlier this month. Please fix this.

Faint55

a year ago

Response from developer

We are sorry to see you are having trouble logging into your account.  If you are still having the issue today, please contact us at 888-293-5108 so we can further assist you.

Reviews

I read the reviews before downloading the app and they are all spot on. The app crashed as soon as I logged on for the first time. It routes you to the actual website if you need to edit your information. No roadside assistance features. The app serves no purpose versus the website.

BClink88

a year ago

Response from developer

We are sorry to see you are having trouble logging into your account using the app. If you are still experiencing this issue, please contact us at 888-293-5108 so we can further assist you and escalate any issues as needed. We are working on enhancements to expand the capabilities, we apologize for inconvenience.

Nice app to keep track of payement dates

But the app has been crashing on my end I’ve been deleting it and reinstalling it, trying to clear cache. It just won’t stay open especially when I’m logging onto my app. Please try and fix this! 😮‍💨

pickledcanine

a year ago

Response from developer

Broken App

I have only used this app maybe twice. Now I cannot access it at all. States logging in, changes to checking account and crashes. It is useless, please fix. Horrible customer service.

7thwardNOLA

a year ago

Response from developer

App Crashes

After last up date app crashes every time I attempt to login. I have uninstall and reinstall several times and turn my device off and back on with same result, it still crashes. Please fix the problem as it was ok till you decided to update it.

complaint 4

a year ago

Response from developer

Works, but worthless

The app is functional, but it adds zero value over the website. You can't make a payment in the app. There's no capability to file a claim in the app, it just gives you a phone number to call. There's no capability to request roadside assistance in the app, again, just a phone number. And most egregious of all, 11 years after Apple Wallet was released, this app has no capability to save ID cards to Wallet. What's even the point of this app?

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AviN456

a year ago

Response from developer

Thank you for your feedback, and suggestions. Without the visibility into your policy #, I cannot look to see why making a payment is not available. Please contact us at 888-293-5108 so we can further assist you. The suggestions you provided are on our roadmap , and filing a claim will be in the next release (look for an update soon!).