Leave a Review National General
Can’t even open the app
Ever since the beginning of September when I have attempted to use the app to pay my bill, the app crashes. EVERY SINGLE TIME. The months just about over what’s going on? The service and rate of the company are fine. Whenever I’ve had to reach out over the phone the customer service is great. But this is incredibly annoying.Show lessLang5150
Developer Response
We are sorry to see you are having trouble logging into your account, we were experiencing issues off/on, but believe the issue is resolved. Please try again, and contact us at 888-293-5108 if you continue to have issues so we can further assist you and escalate any issues as needed.Not great
So I downloaded the app and was only able to use it once to look at my id cards and now it just keeps telling me to update but doesn’t give me the option to update so it’s become useless
Update:I deleted the appMrsKova
Developer Response
We apologize for the inconvenience. Please contact us at 888-293-5108 so we can attempt all troubleshooting steps and escalate any issues as needed. Thank you!A lot of improvements needed. A lot.
Habitual app crashing, the browser site isn’t any better. My overall UI experience wasn’t pleasant to say the least.AJG3hunna
App is always down
My renewal is coming up soon and just like always the app is always down. Once I open it it crashesNatgencust
Developer Response
We apologize for the inconvenience. Please contact us at 888-293-5108 so we can attempt all troubleshooting steps and escalate any issues as needed. Thank you!App
This app ridiculous I been trying to use it all day I just paid for this couple days ago and it’s been giving me issues. Now it’s saying to update but there’s no update it’s fully up to date.!?!Aa
Developer Response
We apologize for the inconvenience. Please contact us at 888-293-5108 so we can attempt all troubleshooting steps and escalate any issues as needed. Thank you!Apps
The app just updated and it won’t let me sign in. It keeps saying update required but it’s already been updated.user12!xxx
Developer Response
We apologize for the inconvenience. Please contact us at 888-293-5108 so we can attempt all troubleshooting steps and escalate any issues as needed. Thank you!Not great
So I downloaded the app and was only able to use it once to look at my id cards and now it just keeps telling me to update but doesn’t give me the option to update so it’s become uselessHorrible app experience
Terrible never got auto pay to work, now won’t even open correctly.Mommicked79
Developer Response
Thanks for making us aware of the issue. We are working on a fix now. Sorry for the inconvenience.App doesn’t work
Downloaded the app so I no longer had go to safari every time and it doesn’t work. It crashes everytime I try to log in. Not impressed considering this was the first time I downloaded it.lol82910
Developer Response
Thanks for making us aware of the issue. We are working on a fix now. Sorry for the inconvenience.Can’t open app
Ever since the update a week ago, I cannot login or open the app I just tried to delete the app and reinstall it and log back in and it still having me login and then closing the app completely. I think there’s a technical issue from the last update I can’t see my account I can’t see how much I owe. I can’t see when I have to pay.Show lessnakayla boyd
Developer Response
We are sorry to see you are having trouble logging into the app. Please contact us at 888-293-5108 so we can further assist you, or try our website self-service option, using the same login.
