Leave a Review National General
Payment Issues
I made the payment, an as soon as I did it said that my card declined, althought there was a couple hundred extra in my account. Took the money out, yet it still says its not paid. Wait times up to 30 minutes plus. Can't log into the app either now 280 dollars from a late payment because I can't use their service, is up in lala land.Show lessJoshua Thebeau
Developer Response
We apologize for the inconvenience. Please contact us at 888-293-5108 so we can review and escalate any issues as needed. Thank you!App requires constant closing and opening
I am a new customer of National General and I have a serious problem with the app. The BACK arrow doesn’t work at all. If I get into a menu I want to back out of, I have to close and reopen the app. Super frustrating.Clagettville
Developer Response
Thank you for your feedback. I will have our team look into this issue further.Aseguranza
Esta seguranza no funciona te cobran de más hasta te roban por cosas sin sentido no lo recomiendoIfren🤩
Developer Response
We are sorry to hear you are experiencing an issue. Please contact us at 888-293-5108 so we can learn more details and assist you further. Thank you!Impressed with the Improvements and Commitment to User Satisfaction
As a user of the National General mobile app, I am pleased to say that it has been a game-changer for managing my insurance needs. I have been using the app for some time now, and I must say that I am impressed with the improvements that National General has been making in the app.
Firstly, the app's user interface is clean and intuitive, making it easy for me to navigate and find what I need quickly. Secondly, the app is fast and responsive, making it easy for me to access my insurance policy information, make payments, and file claims.
I appreciate that National General is committed to improving the app, and they have been fixing any bugs that appear in a timely manner. It is normal for bugs to arise in any app, and what matters is that the National General team is responsive to feedback and works diligently to solve any issues.
Overall, I am very impressed with the National General mobile app and highly recommend it to anyone looking for an easy and convenient way to manage their insurance needs. Kudos to the National General team for their hard work and dedication to improving the app.Show lessKnowledgeable7
Developer Response
Thank you for this feedback. We are happy to hear the NatGen Mobile app is providing great service and support.Terms/Conditions can’t be read bc of sketchy website
Hello,
Can you please fix the terms and conditions website to where I can see it? Safari won’t allow me to due to the website may be impersonating nghcprivacy.com to steal my personal or financial information. I can’t make an account unless you fix this.catherine atteberrry
Decent app
Was able to login after signing up on website. View policy and get electronic version of id card which is the main reason I wanted app. Entire process of signing up for online account as new customer was quick and easy on website then logged in to app. Just need policy number from id card I got from agent. Whole thing took less than 5 minutes.Show lessJ. LaGrone
App review
Always says wrong password. And I write mine down In notes. Or it just kicks me out of app. Web page is also glitchyShady_Catfish
Developer Response
We are sorry to hear you are experiencing an issue. Please contact us at 888-293-5108 so we can further assist you. Thank you!App crashes
I can’t even open the app. First time I logged in, tried to make a payment & app froze and chased. Now I can’t open the app, crashes as soon as I log inMendozafit
Developer Response
We apologize for your inconvenience. If you are still experiencing issues with the app, please contact us at 888-293-5108 so we can further assist you. Thank you!Not working
It say our policy is not supported by the app but we can get on the site from our home computer. It actually worked a month ago but nothing now.690pizza
Developer Response
We apologize for your inconvenience. Please contact us at 888-293-5108 so we can further assist you. Thank you!App doesn’t work
If your going to provide an application for easy access, perhaps verify that the app actually lets the user login. The app is utter garbage and half the time it doesn’t even work. Fix your app or simply don’t have one.IcyIsmael
Developer Response
We apologize for your inconvenience. If you are still experiencing issues logging in, please contact us at 888-293-5108 so we can further assist you. Thank you!
