National General User Reviews

National General Insurance Company

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Just to starting

I have just started to use this assurance, until now I have no problem and I cannot review the company, but the app does not allow me to program a auto pay. In the current days is not cool a company like that does not offering it.

Marcio de Richmond

a year ago

Response from developer

Thank you for your feedback. We are actively working on this enhancement for the app. We apologize for the inconvenience, but you can enroll in auto pay online or over the phone until the app is updated. Please contact us at 888-293-5108 so we can further assist you.

General Garbage

From the get-go, this company and this garbage app are problematic. No documents posted in app, yet they inundate you with emails and calls of policy changes if action is not taken. Calls are not taken on their end as nothing gets addressed or answered. Makes one realize the price paid taking a second rate insurance company. Avoid this company like the plague.The app is pointless and has nothing to display.

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jocklon

a year ago

Response from developer

We apologize for the inconvenience. Please contact us at 888-293-5108 so we can attempt all troubleshooting steps and escalate any issues as needed. Thank you!

Payment Issues

I made the payment, an as soon as I did it said that my card declined, althought there was a couple hundred extra in my account. Took the money out, yet it still says its not paid. Wait times up to 30 minutes plus. Can't log into the app either now 280 dollars from a late payment because I can't use their service, is up in lala land.

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Joshua Thebeau

a year ago

Response from developer

We apologize for the inconvenience. Please contact us at 888-293-5108 so we can review and escalate any issues as needed. Thank you!

App requires constant closing and opening

I am a new customer of National General and I have a serious problem with the app. The BACK arrow doesn’t work at all. If I get into a menu I want to back out of, I have to close and reopen the app. Super frustrating.

Clagettville

a year ago

Response from developer

Thank you for your feedback. I will have our team look into this issue further.

Aseguranza

Esta seguranza no funciona te cobran de más hasta te roban por cosas sin sentido no lo recomiendo

Ifren🤩

2 years ago

Response from developer

We are sorry to hear you are experiencing an issue. Please contact us at 888-293-5108 so we can learn more details and assist you further. Thank you!

Impressed with the Improvements and Commitment to User Satisfaction

As a user of the National General mobile app, I am pleased to say that it has been a game-changer for managing my insurance needs. I have been using the app for some time now, and I must say that I am impressed with the improvements that National General has been making in the app.

Firstly, the app's user interface is clean and intuitive, making it easy for me to navigate and find what I need quickly. Secondly, the app is fast and responsive, making it easy for me to access my insurance policy information, make payments, and file claims.

I appreciate that National General is committed to improving the app, and they have been fixing any bugs that appear in a timely manner. It is normal for bugs to arise in any app, and what matters is that the National General team is responsive to feedback and works diligently to solve any issues.

Overall, I am very impressed with the National General mobile app and highly recommend it to anyone looking for an easy and convenient way to manage their insurance needs. Kudos to the National General team for their hard work and dedication to improving the app.

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Knowledgeable7

2 years ago

Response from developer

Thank you for this feedback. We are happy to hear the NatGen Mobile app is providing great service and support.

Terms/Conditions can’t be read bc of sketchy website

Hello,
Can you please fix the terms and conditions website to where I can see it? Safari won’t allow me to due to the website may be impersonating nghcprivacy.com to steal my personal or financial information. I can’t make an account unless you fix this.

catherine atteberrry

2 years ago

Decent app

Was able to login after signing up on website. View policy and get electronic version of id card which is the main reason I wanted app. Entire process of signing up for online account as new customer was quick and easy on website then logged in to app. Just need policy number from id card I got from agent. Whole thing took less than 5 minutes.

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J. LaGrone

2 years ago

App review

Always says wrong password. And I write mine down In notes. Or it just kicks me out of app. Web page is also glitchy

Shady_Catfish

2 years ago

Response from developer

We are sorry to hear you are experiencing an issue. Please contact us at 888-293-5108 so we can further assist you. Thank you!

App crashes

I can’t even open the app. First time I logged in, tried to make a payment & app froze and chased. Now I can’t open the app, crashes as soon as I log in

Mendozafit

2 years ago

Response from developer

We apologize for your inconvenience. If you are still experiencing issues with the app, please contact us at 888-293-5108 so we can further assist you. Thank you!