Leave a Review Flame Broiler
Almost a good app
UPDATE:
Woot! They fixed the problems below with their most recent update!! Can select veggies and apple pay seems to at least fix locations that don’t have that credit/debit card functionality on this app for whatever reason. Super thrilled they read, replied, and fixed the problems I brought up.
OLD:
I love flame broiler so was excited when they came out with an app/rewards program! However the app has lots of bugs. Biggest one being that you can’t select a subset of veggies - if you try to deselect an option it just say “max number of options selected” and so you can’t customize. 2nd is that most locations I try don’t have any payment method “set up” so you can never complete the order. Now I’m getting an error that a location doesn’t allow for pickup orders… All these problems go away when ordering online however. Otherwise this app makes things a lot simpler than ordering online. I wanna love this app but too many bugs - I desperately HOPE they get fixed in the future!Show lessMvsckid4
Developer Response
Hi there! We sincerely apologize for the issue you're experiencing and are here to make things right. Our team was made aware of the issue & we resolved this in a recent patch! Please reach out to us at comments@flamebroilerusa.com if you are still running into this issue, or if we can provide any further assistance.Worthless
No options and even the available options don’t work, very very glitchy. Please invest in your mobile app, I don’t eat here just bc I don’t want the lime but the mobile app doesn’t work you’re losing moneyplllssstopp
Developer Response
Hi there! We sincerely apologize for the issue you're experiencing and are here to make things right. Our team was made aware of the issue & we resolved this in a recent patch! Please reach out to us at comments@flamebroilerusa.com if you are still running into this issue, or if we can provide any further assistance.Order on app but order was not ready at 6:35
I ordered my food on the app. However it was not ready at time of arrival because the chef was on break. I had to wait additional time.sjchai
Developer Response
Hi there! We're sorry to hear about your experience & want to make things right. Please reach out to us at comments@flamebroilerusa.com with your account info and we'll look into this for you! Let us know which location & items you were trying to place an order for & we'll take care of the rest.Custom
Great app. Please check the customization veg option not working properly. Thankshscena54
Developer Response
Thanks so much for taking the time to leave a review! We're so happy to hear about your experience :) Our team was made aware of the issue & we resolved the custom veggie options error in a recent patch! Drop us a note at comments@flamebroilerusa.com if we can ever be of any further assistance ❤️️Good BUT could be BETTER
It has a good presentation and can order everything that’s available the only thing that I have a problem with is that I’ve used this app and spent more than 100$ over the span of 2 months but the points don’t save up and stay the same at “0”.909_Gink_Nus
Developer Response
Hi there! We're sorry to hear about your experience & want to make things right. This is not a super common issue - please reach out to comments@flamebroilerusa.com with your account info and we'll look into this for you!App has issues
While I like the food, the app has issues. I earned points on my first time ordering. Once I ordered a 2nd time, all my points on the first purchase disappeared.
The app doesn’t allow you to customize your mixed veggies. If you want ONLY carrots or ONLY broccoli, you can’t de-select the other options. The only work around is to add special instructions. If you can find it.Show lessBigSimon237
Developer Response
Hi there! We sincerely apologize for the issue you're experiencing and are here to make things right. Our team was made aware of the veggie options error & we resolved this in a recent patch! As far as your points issue, this is not super common so please reach out to us at comments@flamebroilerusa.com so we can get a detailed look into your account information.Bad app
The app doesn’t even show up when you search flame broiler. Then when you finally get the app the location doesn’t work so you can’t make an order. Pretty bad.Braaaaaaaaappppppp
Horrible app
I love flame, got excited when I found out there was an app and you could get points after every order since I’m there every other week. Sadly I can’t use it and it’s so disappointing. Every time I try to use the app and go to payment it says my credit card is not a valid payment at that store. And you can’t get points for ordering at the site bc they don’t do that lol TRASHShow lessKaythuggg
Poor App
Did you release an app just to release an app?
The app should automatically pick an available time based on when it can be available. I used default settings to order, put in my card and saved for the future. The app made me go back to select a different time… I picked the next available time, went the to the payment page, and again… couldn’t be ready in time. I went in a 3rd time, selected another 5 mins out, and then the order went in. The employees also have no clue what the app does nor do they know how to use a phone number to look up your account to get credit. Train your employees.Show lessSixerforty
No points?
Love ordering ahead with this app. It’s soooo much faster than ordering at the store. The only issue and it’s a large one is that I never seem to earn points. It says enter your phone number at checkout but this doesn’t appear to be a feature during checkout for me. Would be nice to get some points since that’s touted all over the place but the ease of ordering and quickness of it certainly worthy of praiseShow lessokEric
