This app was ostensibly created to replace the existing Greystar resident app, but it fails to match even the basic functionality due extremely poor design decisions and a buggy interface.
Payments, for example, are no longer done through an in-app interface, but instead require opening an in-app web browser to login to the resident website. Why on earth this decision was made is beyond me. The old app handled payments directly inside the app without the clunky, often buggy, web browser, and didn’t require additional logins.
This by itself is enough to give this ill conceived waste a one star rating. People famously love it when you take something that works well, and replace it with something that doesn’t work at all half the time.
As for the rest of the app, it constantly fails or takes excessive amounts of time to load anything.
Why this app was rushed out, when it so clearly is not finished, is beyond me. Maybe over time they’ll update it to the point it’s usable, but I wouldn’t be the least bit surprised if they leave it broken, the same way they leave half the amenities on the property I live in broken.
I can only assume, like so many other halfassed “improvements” they make, this broken app will be touted as a new “amenity” to justify further obscene rent increases.
If Greystar can’t fix a doorknob or an air conditioner in a timely fashion, definitely don’t count on them to fix this anytime soon. Or at all.
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Sue.m.d
EpazoteCayote
