Used to be great
UPDATE 9/6–The app has been fixed. I can see daily usage for the current billing period, and I can see the dollar amount of unbilled usage so there are no surprises at the end of the billing period. Hopefully they don’t change it again. As it is now, I think it’s a great app.
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The app was great until the first week of August, and then they changed it and now it’s usefulness is limited. Previously, I could use the “month view” to see my daily usage for the current billing period, and at the bottom of the bar graph, there was an estimate of what my bill was going to be based on projected usage. There were no surprises when I got my bill. All of that is gone now. No one you reach when you contact Evergy even knows there were changes to the app and website, so like the app, their usefulness is limited. They do a good job of tracking outages but no so good at provide information you need to be able to plan your usage.
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The app was great until the first week of August, and then they changed it and now it’s usefulness is limited. Previously, I could use the “month view” to see my daily usage for the current billing period, and at the bottom of the bar graph, there was an estimate of what my bill was going to be based on projected usage. There were no surprises when I got my bill. All of that is gone now. No one you reach when you contact Evergy even knows there were changes to the app and website, so like the app, their usefulness is limited. They do a good job of tracking outages but no so good at provide information you need to be able to plan your usage.
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Used to be great
The app was great until the first week of August, and then they changed it and now it’s usefulness is limited. Previously, I could use the “month view” to see my daily usage for the current billing period, and at the bottom of the bar graph, there was an estimate of what my bill was going to be based on projected usage. There were no surprises when I got my bill. All of that is gone now. No one you reach when you contact Evergy even knows there were changes to the app and website, so like the app, their usefulness is limited. They do a good job of tracking outages but no so good at provide information you need to be able to plan your usage.
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App is useless.
The log in screen takes 10-15 minutes to load.
Once you are finally allowed in to this horrible app, if you go to change your bank information, that screen also takes 10-15 minutes to register a page load.
Call Evergy. They are rude and awful to deal with, but you’ll save 10-15 minutes of your time.
Who has up to a half an hour to deal with an app? Creating an app that works isn’t rocket science, Evergy. I mean if Amazon can do it…
Once you are finally allowed in to this horrible app, if you go to change your bank information, that screen also takes 10-15 minutes to register a page load.
Call Evergy. They are rude and awful to deal with, but you’ll save 10-15 minutes of your time.
Who has up to a half an hour to deal with an app? Creating an app that works isn’t rocket science, Evergy. I mean if Amazon can do it…
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Works when it wants to
I was able to track daily usage for two month. That was my favorite feature. This last month it let’s me see those last two months daily usage not I can see anything current. No update, deleted and redownload, signed in and out and still no fix. All I can do now is easily pay my bill.
Unable to Login
I downloaded the app, entered my login information and it just keeps loading and loading but never actually allows me to login or get past the login page. I tried so many dang times. SO frustrating!
Print option please!
So far the app does just what I need it to.
With one exception…I need to print my bills off to paper. This app does not give me that option. I have to go to their website to have the ability to print the bill.
It would make it much more convenient for me if there was a print option “in the app”. And I would prefer that.
However, if I can’t use the app to print my bill, why do I really need it? I can see what I need to by logging onto the website (since I have to anyway to print the bill).
With one exception…I need to print my bills off to paper. This app does not give me that option. I have to go to their website to have the ability to print the bill.
It would make it much more convenient for me if there was a print option “in the app”. And I would prefer that.
However, if I can’t use the app to print my bill, why do I really need it? I can see what I need to by logging onto the website (since I have to anyway to print the bill).
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Worthless
You cannot download statement. Makes no sense
Light bill
This is totally awesome, we finally can pay our light bill on a app on our iPhones now, I have been waiting for this long time
Excellent App
I downloaded the app and was able to sign in using my existing login for the website. Easy to use and see everything from billing info to outages. Was able to review and change notification settings as I preferred. Thanks for creating a better way to interact with your customers.
Does Everything I Need
I can quickly see and pay my bill and I can get outage information easily if I have an outage. It’s easy to use and navigate.
