Zillow Real Estate & Rentals User Reviews

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  • Not really helpful

    I don’t even care about the logo. The fact is that they don’t list most of the details around the houses. Weather they are this or that and what kind of loan is approved for what house. Also most realtors that use this app are only worried about the most funds they can get out of someone. I’ve talked to three different realtors and all see to worry about is the amount I would put down. Weather my loan was conventional or not. And claiming the houses had several offers and come to find out that those offers didn’t exist and the houses I wanted to purchases or even remotely wanted to see are still on the market til this day. So watch out everyone if you know what to look in a house like myself and know the actual worth don’t deal with some of these realtors they are trying to get the most from you and only care about themselves instead of working at it and selling a piece of property not even worth for the ridiculous amount they are asking for. Just a reminder if you don’t have the loan they want or the cash up front you can’t view their property as stated by Alexis in pa. So even if you have a loan if it doesn’t match up you ain’t getting a tour or the house. Also you will get lied to and then told one thing which you know isn’t going to happen. Been waiting three days now. Still haven’t received a email about any of the locations I have inquired
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  • Stop including 55+ communities in searches

    Make it apparent the home is in a 55+ community. The homes are very appealing and to get excited and then find out my age disqualifies me from being able to purchase it is a constant disappointment. It’s insulting, which honestly fits right in with the discrimination the 55+ community oozes out into the neighboring communities, where you can be any age as long as your money is green. Not only can you not purchase the homes there if you’re under 55, you can’t use any of their walking trails or parks, or even dog waste bags. These shouldn’t be included in normal searches. I have to check boxes for things I’m looking for. Why can 55+ be a box for the people to check that want and are able to buy one of those homes. It wastes a lot of my time when I’m looking for real estate. Not everyone is familiar with the models, so saying a Meridian plan is available means nothing to novice searchers. Then you also include the school ratings in those listings which further confuses things. You can’t have children living in any of those homes so why do the school grades matter in those listings? It’s misleading, time wasting and frustrating. Everyone is so concerned with discrimination but it seems like this ageism type of discrimination goes under the radar. You’re wasting people’s time with these listings.
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  • Beware

    Be advised…Do not put your information in the app for a realtor to return a call about a property you’re interested in. If the realtor even just returns your phone call, then Zillow dimes you out and directs all your future searches to an agent with whom you don’t even have an agreement. Not only that, in the future, you can’t see the listing agent.

    In my case the house I was interested in was already under contract and since I think it’s sneaky and underhanded, I will not use the agent that now all my Zillow searches are directed to. I think the real estate department would be interested to know that the information about the house is not updated in MLS too.

    I wont be using Zillow anymore til they clear that Realtor’s name out of my search. I feel pretty confident surmising that every time I click on or save a home, that information will now be directed to that agent, so he can troll every search. I also learned my lesson about inputting my data into the app and in the future will only call a realtor directly.
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  • Brent Smith, Exp Realtors, Naples, FL

    Brent deserves more than a5 star review in my books.
    And here is why! Brent took many tours with my husband & I in the Ft. Myers area surrounding Naples, Golden Gate, RSW, south & North NAPLES.
    We entered into Tarpon Bay Community in North Naples and Brent hit the nail on the head. We have more in our community than I ever imagined. Friendly neighborhood, clean community, close to shops, groceries, and main nice places to dine and some with live music. Brent met with a cleaning contractor, helped us with the disappointments we went thru with our MI home sale during a pandemic at that. Everyone said we were crazy; 6 weeks into our home, happy as can be and have had Brent in our home as a guest. Best of all; we barely knew anyone here & he even help us unload our pod!
    A gentleman who seen us through our entire move.
    He should be your guy, if you’re serious about a move whether it’s moving in or out of your home.
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  • Incorrect Information Causing Safety Issues

    Zillow’s failure to update the information they have published regarding our home in a timely manner has created a safety and privacy issue for us and our young children.

    Evidently, at one time, the previous owner of our home was in pre-foreclosure. Zillow still lists the property as being in pre-foreclosure.

    We have had multiple unwanted and uninvited guests driving through our private driveway for seemingly no reason. At first we wondered how it was possible that so many people got so lost that they drove down our dead end road and had to turn around in our driveway. Then, this morning one of them told us Zillow has our home listed as pre-foreclosure and they were here to see it.

    This is a potentially hazardous situation because we live at the end of a dead-end road, our circle drive is a part of the yard in which our children play, and we are definitely not expecting this level of traffic driving through what is essentially our children’s playground.

    I have repeatedly attempted to contact Zillow regarding this situation to no avail. The phone number they have listed for customer care directs you to leave a message no matter which options you choose. You do not get to speak to an actual person to have your issue addressed. I have use their system to report the inaccurate information, also to no avail. Clearly Zillow could not care less how their inaccuracies effect the individual homeowner.
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  • Misinformation

    I have had my condo on here with the wrong info. First time I had it corrected they ended up deleting all my comments for my unit all my descriptions were gone. Then it got fixed fir a small period of time after I rewrote all my descriptions again and then all the sudden my zestimate changed to about 20k lower and my neighbor who has a similar unit only 80 sf smaller had their condo zestimate 20k higher. I’ve been trying to fix that fir awhile now. Then the walkability score I thought was low as I park my car on weekends and walk to dinner, the bars, the grocery, the shops, my errands, entertainment, cleaners, pubs, eateries. The schools are walking distance also but I have no kids so that’s not important to me. When I click the walkability link it brings up another page with someone rises address on it. It sure isn’t mine. So I asked that to be corrected again today. If your going list my Prperty just list it correctly. I really don’t want to email you a few times to get it corrected over and over. Please just correct as I provided proof of this and have yet to see any response or change in my listing.
    It’s a shame as Zillow was my favorite listing app for years now I’m starting to get disenchanted with them. Sorry but I’m tired of asking for my information to be updated and correct otherwise why have my property listed on their site.
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  • So you need to look for a home..,,it's all there is but is it worth it...no no!

    This app is so invasive that it demands all your time, Particulars for those that are more discerning in the search for life accommodations. It stays active even when you want to sleep. It pops open after you initiate a conversation with it.

    Think of the most pushy car sales person you ever met who is also a dentist and learned sales on the floor of the NY Stock Exchange. If you like that kind of thing Z is your seller, but if you want support in making a difficult financial and life decision, well oops it's about the only thing available. But it will try to force you into neighborhoods wake you and put you to bed won't let you rest until you pick one and delete all remnants of it from all your devices. In that way it is satisfactory because after you make a decision you get to murder this irritating and obnoxious sales person and you will never want to make another purchase! You will also likely settle for less than you want since the irritation is constant and complete that you are imprisoned by it's overwhelming and constant presence!
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  • Review

    This app has been frustrating at times. The house will be down the street, two miles away, or even all the way across the county from where the map shows it. When it is correct it is awesome! I love to see the inside views and the asking price while on location without having to call anyone. I HOPE they will continue to challenge themselves to IMPROVE this app. Plus! When you are totally not interested in a property, it would be great to be able to delete it from "My List". Just an added wish from a daily user.

    A MAJOR FLAW is the standard algorithmic equation for determining a homes value. WARNING! If you update an older home and do an extensive renovation, Zillow will not push against their own algorithm to make it reflect the work you have completed. Warning! If you do extensive and costly renovations, you will be dealing with a MUCH lower valuation from Zillow for the property as it existed prior to the extensive renovation. You can state all the renovations and changes that you made BUT! Your new potential buyers will constantly use the old Zillow price against you for negations. It is exhausting! You also get low bids constantly from others after you renovate looking to scalp your post renovation property for nothing due to this flaw in Zillow. This is an easy fix but Zillow doesn’t care. They make excuses and state it is the best they can do. Accuracy is the key.....
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  • Good App, But Not Perfect

    What can I say? There’s simply no competition. This is the best personal real estate app that exists (I prefer LoopNet, but it’s a different sector type). That said, there are many simple errors that would be very easy to fix if anyone at Zillow actually took the time to update the app. See below for my general gripes:

    1) Can’t turn phone sideways to get a horizontal rectangular selection of properties.

    2) Even though it says you can, you simply cannot filter out auctioned homes, which completely throws off the selection when you sort for pricing low-to-high since they have a price of $0.

    3) The school-scoring-selection (as is, only show me homes in areas with a HS rated 7+) does not work at all.

    4) Many pre-fab homes and apartments slip through the filters to show up in incorrect categories, again throwing off search results (perhaps uploaded error, but there’s also no way to flag a post for incorrect information).

    5) There’s no way to auto-zoom to the largest possible area for homes to show up. You’re either zoomed in closer than you need, or zoomed out too far for homes to show up. LoopNet can show properties across the entire country with no limit. And it’s quite fast. Why is this not possible on Zillow?

    6) There’s no way to see which areas Zillow predicts to be hottest vs coldest or return more vs return less in the years to come. This would be an extremely helpful feature.
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  • Take a look DONT get your hopes up

    I notice that on both my iPhone and iPad the Zillow app will occasionally say no internet connection even when I have one and can use it on other apps flawlessly. Even weirder it happens at the same time on both so if it goes down on one device and I switch it happens on the other one too....so I give up and start looking into other apps and websites. There are no settings for internet connections or reboot or resetting the app. But there are way too many options for notifications lol. That’s a little funny. Anyway hope an update in the future I’d the s quick fix but u have spent more time elsewhere losing more and more respect for the app especially when I found out huge inaccurate the sight Is. It’s a good first step for window shopping houses from a distant and getting address and local school info to investigate. So that’s a plus. BUT PLEASE keep in mind the only reason I’m writing this to customer support as well as my review is due to frustration from the continuous problem above.
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