Leave a Review Zillow Real Estate & Rentals
My Favorite App!
We’ve been looking for a different home for about a year. I used virtually every real estate app and website applicable to my local area in central Texas during that time. I kept coming back to Zillow even after our realtor suggested that we stop using it. I found that the iPad version was simply the easiest and best way to efficiently and effortlessly search for our “forever” home. In the end we found our house on Zillow. We went to an open house a few hours after I found it only to find it had already been sold. Two weeks later I got a notification from Zillow that it was back on the market. I messaged our realtor and we made an offer that was eventually accepted. I doubt it would have happened without Zillow. It never showed up on other sites including the MLS search site that our Realtor was pushing. By the time we bought the house I felt more informed about local real estate than most realtors. Five stars.Show lessAbigail20039
Not to sound over-“zillous”
Hello (or should I say “Zellow”) to the makers of Zillow,
Let me start by saying great work. This is a great app that helps me efficiently keep up to date with the properties as they come on the market. HOWEVER, I think you should take it a step FURTHER. IMaGinE a world in which your zillow app also contained a calendar that kept track of all your up coming showings, open houses, etc. Currently, I use zillow to contact the landlord, who then contacts me and makes an appointment with me. I put that in my phone calendar, suddenly the day comes and I have forgotten what house I am even going to look at. I am then FORCED to transfer between my calendar app to the zillow app to look up the address and refresh my mind as to what house it is. THEN need to plug that address into my Google Maps app. Do you see how long this takes me? Meanwhile, I am baking in my hot black ford focus, waiting to even leave the driveway. Hey, I am not saying I am a professional in this business, though I have seen every episode of the Netflix Original Selling Sunset in which they sell the most luxurious properties in the country...so maybe I do know a thing or two...Show lessereese997
Developer Response
Thanks for your great feedback! We'll take this into further consideration.Zestimates Are Helpful .....most of the time!
We use Zillow often and found 2 homes we’ve purchased after finding them on their site first because we don’t buy real estate directly through realtors anymore. Earlier this year something squirrely did happen with the Zillow Zestimates which had 3 of our properties estimated at 50 and 60 thousand dollars below their actual values. After several months the
zestimates did climb back up to actual market rates but we were glad we weren’t selling any of our properties at that time because despite Zillow’s warnings, people do strongly depend on zestimate values while home shopping. Zillow states we shouldn’t base our buying or selling decisions on Zestimates as they are only estimates but they’ve been so successful at branding the term and successfully estimating values that buyers and sellers will bank on the zestimate number. Also, a little slow on recording final home sale amounts, other realty sites record them faster. That aside, Zillow only gets better and better and other sites still don’t compare.Show lessHistoric Duckpond Homeowner
Like looking at available homes but info is not reliable
Spent HOURS on the site, read all the home listing / price drop / misc emails they send me. Now b/c my husband is a real estate attorney I am not allowed to complete the survey they emailed me? Wow. Not wanting to hear from someone with access the true market? Well, here you go: 1) Zestimate feature is not considered reliable in the industry. 2) Neither is the monthly mortgage payment. 3). Search function is not always helpful. There have been times when I’ve tried to search for a home by the address or street and found no results when Zillow is sending me emails on the exact home that I’m not finding via their search function. 4) Why are homes on the site with no photo’s? If not available on day 1 or 2 that’s acceptable but to never put them up? 4) Schools should be correct - not an estimate. Parents want this information to be correct, not an educated guess. 5) And lastly, home availability is deceiving. Many homes show up as “for sale” until you click to view the photo’s and it changes to “pending”, “sold” or “off market”. Come on Zillow, get your information correct and respect your users time. I have no interest in wasting time looking at homes that I’m not able to buy.Show lessMom of Preemies
Not as helpful as before
Decent app but has recently been a much worse experience. Partially because there’s no quality standard for seller posting the house, partially because developers seem to be catering more to the sellers than buyers.
I definitely want the ability to hide properties again. It was much easier to keep up with actually interesting and new listings when I could remove the ones we know were out of the running. This seems similar to Comcast’s (the most hated company in the US for a long time running) decision to clutter your channel guide just so they can throw in the must upgrade message in your face every two seconds.
The other main issue is there have been more and more typos or false listings. Description and details not matching up on a house. Addresses not being correct. Huge price drops done “accidentally” to garner more attention. Outdated listings never removed. Rude realtors not interested in actually helping or asking what we’re looking for, just buy this now or sign up for our flier which is just a repackaged Zillow listing spammed out and not to our preferences at all. Zillow’s become a cesspool and needs some quality control.Show lessTazzBranch
Some issues, but overall the best for real estate perusal
Yes, there are issues, some that are beyond aggravating. Yet it is the one app I go to on almost a daily basis for 2nd home and vacation condo shopping, or to just look at dream homes in new areas. On my iPad, most recently the app just locks up, requiring either a restart or deleting and reinstalling the Zillow. Ultimately I’d love to see 3D street viewing as an option, and the return of image saving and saving to room choices...I lost all my Dream Kitchen and Master Bath photos saved from homes we traveled to Georgia to visit. Why did this option go? You can still screenshot an image, so privacy can’t be the issue. On the plus side, the option to connect with the agent, the display options, the filter features, and overall presentation are pleasant. Decent control over search saves and update notifications as well. I read another viewers issue with incorrect information, but when I cross-check w/other real estate apps, it looks as if it is the owner or agent that is supplying incorrect information, as it is consistent throughout all the apps. Thanks for fun home shopping and comparative analyzing, Zillow!Show lessElimccol
Glitchy
This app is glitchy. The same site says I’m both the owner and not the owner! It says I can’t edit the post because I’m not the owner and it also has a place that allows me to unclaim the home. It won’t allow me to edit my rental listing. Also the options are lacking. I’d like the option to customize the contract length to 9 months but only 6 mo and 1 yr are available. it would be nice if there was an option for the landlord to be flexible on lease length but these are required fields that can not be left blank. The Zillow rental manager app has different fields than the Zillow app. The Zillow app gives the landlord the option the spell out what the rent covers. The rental manager app does have this feature. That’s problematic because if you lower the price to get more interest but want to reduce what’s included in the rent you can not do this through the rental manager app because the Zillow app will remain as it was causing confusion.Show lesslack of content
Saved homes sort and filter not working
I couldn’t find a place to submit feedback or ask for support specifically for the app unfortunately so I came here hoping the developer will see it. The app for the most part is decent and does what it aims to do, which isn’t very complicated. The one thing I’m frustrated with lately is that the “newest’ and “recent change” sort on my list of saved homes is not working in the iPad or iPhone app. I compared it to what I see on the Zillow website. The website is accurate- my saved homes shows me the homes I’ve saved recently in order from most recent to oldest. In the app, the homes listed under my saved list populate in a order that makes so sense. I am home shopping and have saved many listings over the years, but many more recently. I have a very hard time finding the ones I save in the last few days because my saved list shows random houses I saved years ago instead of my newest listings. Please fix this. Having a saved feature isn’t very useful if I can’t easily sort my saved listings and find the ones i need to look at.Show lessP.J. Young
Management does care
Update: Ok after the below review, Zillow personnel contacted me and told me exactly what to do in my settings to get it to work correctly. Looks like they do care so if you have a problem make sure to contact them. I did email them earlier about the previous version with the same problem I was just having but the person I spoke to did not have the same knowledge as this current, knowledgeable person. So be persistent.
Earlier review and the problem I had:
Zillow maps no longer works in this current version on 30Dec2017 nor did it work on the previous version... That's why I upgraded it. I guess the company no longer cares about the Zillow app product. I do not recommend downloading or using this product until they fix it. There are many complaints about the maps not working. Just do an internet search. Maybe one day the app will be useful again. I will review it again at that time.Show lessZbuilder
Still Needs Improvement
Zillow does not worry about facts and their information can be very inaccurate. I was advised by my realtor to avoid using Zillow because of inaccurate information. The Zillow website is very user friendly, but just beware it can be misleading. After I bought my new home I “claimed it” on the Zillow website. They are showing I purchased the home for much less than I did, but they will not correct this information. I called the tax office just to be sure nothing bogus was going on. It turns out my info and the tax office is the same. So long story short, Zillow is not concerned with showing us inaccurate information.
Update: After several email exchanges, scanning and submitting documents proving I was providing factual information, Zillow corrected the information I was disputing. The person who helped me seemed polite and helpful. So I changed my review from a 1 star to 3 stars. The reason for 3 stars is I still have several problems with what happened. First off, I still do not know why false information was provided. Second, I do not know why it was so hard to have the information corrected. Third, and this is my biggest problem...I have asked Zillow repeatedly where did they get their incorrect information, and Zillow has never responded to my question.Show lessyesehatever
Developer Response
Our team would like to investigate right away. If you email appstorehelp@zillow.com we’ll reach out directly.
