Zillow Real Estate & Rentals User Reviews

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  • My Zillow agent

    I was assigned Lisa DiNoto through this app. I had already decided to go with an agent I previously met at an open house I had stumbled upon, but had not actually used that agent to show me any homes. I decided to request information on a home I found on Zillow. That’s when I met with Lisa. I had no intention of using her other than to see that particular home. But as we viewed the home, I found her to be very helpful and she immediately took me to see a few more in the area. In the back of my mind, I still had no intention of continuing to work with her after we were done that day. As we viewed the last home, she had completely changed my mind. I realized that she was extremely knowledgeable in the areas I was looking and I felt no pressure from her to sway towards any particular property. After almost four months of searching for the perfect home, I have truly enjoyed working with her. She has made this process extremely easy and enjoyable.
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  • I really love Zillow

    I really love Zillow and have turned to them for nearly a decade now. They make it beyond easy to search for a home or vacation rental. If I was to change anything about Zillow. It would be to not allow incorrect info from agencies or whomever. There are too many times that I type in a simple request; such as pool, amount of acres, year built or want a certain amenity. Only to find out (once requested) my search results don’t show what I requested. Making it much harder to search individually for my ideal home. This happens a lot, often from this company called invitation homes. Typing the same info on every listing, stating if your home has a pool, additional cost would be, etc... If possible, please do what you can to prevent this from happening in the future. If the listing doesn’t have what’s searched for then why does the listing even talk about it. Laziness on their part. Not Zillow’s, of course. Thanks again, Zillow.
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  • Lots of false information

    I get lots of notifications indicating dramitic price reductions. Upon investigation if almost always turns out that the lister has reduced the acreage just as dramatically. The taxes and some of the pictures listed are reflective of the previous acreage. I informed them of this yet I still am getting notifications informing me of these bogus price changes. What good is the app if the information is false?
    Notifications are ineffective as they do not conform to the preferences you have set, for example you are looking for a home with 25 acres and you will be sent market reports showing three 1/2 acre homes. How many times will you waste your time before you stop looking at them. It is easy to stop notifications but I have not seen how to adjust these reports.
    Lastly, the lot lines would be a great help except that they are wrong half the time. When there are multiple lots, almost always on vacant land and when the real estate agent lists and address that is different than google’s it would be relatively easy to compare this information when the agent is entering the information.
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  • Helpful in searching

    Zillow allows me to get a general idea of a property. This allows me to try an make a mor informed decision on which properties I want to look at. Although it is not Zillow’s fault, the pictures can be very deceiving. I wish the realtors would portray some different views. For me I am looking for somewhere I can also park our 38 foot Motorhome. I have found some locations that appear to offer that accommodation but I will not know for certain until I can eye ball the property in person. Again that is no fault of Zillow’s. I love having the satellite view showing the property lines. This tells me if there is enough space beside the house where I could make our own space for the RV but I find most of the houses are just about setting on the property lines as they are which afford us no option to extend a drive to the rear of the house. Over all I am very pleased with Zillow. I would recommend it to get general information. The information Zillow shows and what your real estate agent may or can be somewhat different. So use Zillow as a guide.
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  • Buggy Notifications and App

    Overall, it's a decent app but the notifications are awful. They are NEVER accurate. This morning, I had the notification badge tell me there were 10 properties new or updated. I go into my saved searches and three searches had listed a total of 10 notifications. I clicked on one that showed 7 and there were actually 2. One new listing and one update. This is consistent behavior for the app and it's extremely annoying when you're house hunting.

    I should be able to determine what triggers a notification. I get notified when there is “a promotion” for new construction. Well a particular builder keeps promoting their properties, line at least once a week. I don’t need notifications for an open house. I only want to see notifications for new listings. If I have Saved Homes turned on, sure, price changes, an open house or anything special for a saved home but when the regular search includes a few hundred homes, I don’t want to be alerted for a $1,000 price drop of a home I have little to no interest in.

    Finally, the app has been buggy lately. I can scroll through results but I can’t click on or view a property. I have to restart the app often.
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  • Used to be One of the Best House Hunter apps

    I had previously rated this app as 4 * but I have ad to drop that down. It seems lately that when some of these app developers update the apps that it isn’t an improvement but rather the opposite. Such is the case with Zillow. They used to have a place where you could find your saved searches, but not anymore. It’s pointless now to save a search because you can’t go back to find it if you create a different search. Therefore you need to heart any places you like because you won’t find it in a saved search.
    Also, you used to be able to delete any places, houses, condos etc that you weren’t interested in so as to clear up all the results. Again, not anymore. It makes it quite cumbersome to drill thru all the results when it takes you back to the beginning of your search for whatever reason.
    Now with that all being said, there are still things I really do like about it. They seem to have the most results for an area than some of the other apps. They also have more stats on a house and are usually up to date as to whether a sale is pending on a place.
    So while they went backwards a bit, they are still fairly good compared to others.
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  • Major issues-but has potential

    This app looks great and has great potential but boy oh boy does it have problems.
    1. The information is outdated, (not always but most times...when I show my realtor the house that fits what my wife and I are looking for it is normally already under contract/pending unless it’s just posted on the market.
    2. They send out email notifications and you tap on the link....the app just crashes and pops you out to your home screen EVERY TIME! *you have to memorize the address and then open the app the regular way and search that address* what a waste of sending the link in the first place....other apps don’t do this!
    3. Text notifications option would be nice with links that work....Notifications only come in email form. Idk about you but I get enough junk email everyday so the notifications sometimes get lost in all the emails I get In a day.
    4. When drawing a line In the area you want to search...there is no way to zoom in or out without having to completely erase your line. There needs to be some way you can pause your outline and pinch in or zoom out to make sure the line you’re drawing is exactly where you want it to be.
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  • Great app, but wish saved properties were easier to view

    I love using the Zillow app and find it to be very helpful and intuitive in most cases. My one complaint, however, is the way that saved properties are organized and viewed. It is not easy to view saved homes based on location or on date added to favorites. For example, I am looking at homes in a few different states, but when I go into my saved homes tab, it shows me everything I have saved. When I zoom in or select a home in a particular state, I can view its details, but when I go back, it zooms back out to show me the entire country. I wish that I could filter the viewing of my saved homes by area or at least by the date that I added them to the favorites list. There is a sort by “newest” option, but this appears to show me the most recently built homes rather than the most recently added homes to the list. This change would make the app 5 stars for me!
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  • Not a fan of the latest update; Zestimate algorithm feels Orwellian.

    1. I feel like it’s now harder to see the HOA fees when you’re browsing, and those can make a huge difference in the affordability of the listing. Also, I feel like it’s harder to change the mortgage estimate (it used to be easy to zero out the insurance payment if you could see that was covered by HOA — it’s still easy to zero that out, but now I can’t figure out how to make it recalculate the monthly mortgage once I make changes). Also, the new app icon kind of looks like someone sat on the old logo/icon? Not sure if that’s what the effect they were going for...
    2. Since Zillow relies on an algorithm to harvest listings from MLS sites, it’s not always as accurate as an actual MLS site (it often misses when properties are sold, for instance).
    3. The Zestimate algorithm continues to puzzle me... it doesn’t seem to have much basis in reality, and when my house was on the market the Zestimate would fluctuate wildly, yet the sudden $30,000 drop in the Zestimate wouldn’t be reflected in graph of the recent Zestimates. It was like the 1984 version of the real estate appraisal...
    4. BUT, I use Zillow to browse anyway because it’s free and it’s a relatively intuitive app — if I see something I like, I ask my real estate agent about it, and they send me the official MLS listing with the more accurate details.
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  • Good place to view value of homes

    I enjoy seeing Zillow’s Zestiment on homes where I have an interest, either now own or and interest in buying. However, it often is inaccurate on properties I own or know about.
    On Zillow I have limited ability to change the estimate and the change is just for my viewing when it comes to comparable homes and therefore public zestimate. For example one home zestimate is $40k less than the house next door but I can’t use it to calculate estimate. The homes are very similar. Another home is historic but the zestimate compares it to homes listed or recently sold, often with less quality, instead of comparing it to other historic homes, where materials used in construction are of superior quality. Historic homes don’t often come on the market in my area so Zillow would need to expand the search area and/or use the zestimate of historic homes of similar quality not listed or sold recently.
    Bottom line the zestimate can’t be depended on for real value; but I still enjoy keeping up with homes and their estimated values.
    I would love for Zillow to add commercial properties to their inventory.
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