Leave a Review Kmart
Susan Vaughan
Everything was great until check out! Your system had an expired card in it’s system and it would not let me delete it or upgrade the information. Every time I tried to place my order it kept switching back to the expired card. After 3 times I called customer service and of course they were closed. Well that meant I would have to wait for morning and then my things could possibly not going to be in my cart. So I tried one more time, and I went back to place my order and I went back up to see if it had changed back to my old card and it had so I changed it again and I was able to finally able to place my order. I would like someone to call me about my order. You should be able to get my number from the name on my rewards card. If no one calls me in a few days I will call customer service about cleaning up my information, which being a customer I should be allowed to change or delete a card number. Your system will not let you pay by credit card unless you save your information, not everyone wants their information saved by any store because of the breaches that have happened. I being one of them. I wasn’t worried about the card you had because it was deleted by the bank for a breach they had in their system. The BANK!! If it can happen to them it can happen to anybody! We should have the option not to save our information on your website! Can you help me with that? Thank you for your time,
SusanShow lessSudedoo
Customer service
It’s would be so much easier if your able to email someone about an issue you have instead of talking to someone on the phone. It was hard to understand the ppl on the phone with there accents and the noise of there office in the back round and the way they cut in and out of talking to you then there being silence and back to talking to you. When getting off the phone they don’t even say goodbye have a nice day I hope we were able to help you and if you need anything else feel free to call back like most other customer service representatives I have dealt with in the past. They just don’t say anything back at all and make it all awkward when ending the phone conversation. I think they need to really work on that.Show lessblondie615
Sheryl
Both Sears & Kmart have moved from Little Rock & some products I liked appear to no longer be available. It started a couple tears ago when I took my lawn mower purchased there into Sears for service. Learned no more service at Sears. Had to go to a local place & took a long time. A few weeks ago, went to North Little Rock Store to get spark plug & oil filter from that location (20 miles or more away). Nice salesman; but, both wrong items. After many, many years shopping at Sears mostly, Kmart occasionally, I am to the point if not shopping at either place. Have closed so many, so, maybe answer is just close them all. Brands changed, no service, so, no need for me to spend my $$ either place. Closed my account as well. Disappointing.Show lessSFBANAK
Terrible!
What a joke this app is! I’ve used this for the past two years to pay my layaway. I just tried to pay a payment and it kept saying “failed to make payment”. So, I backed out of it and tried again. Little did I know each time it was taking a payment. So, instead of one payment it took three!! Unfortunately this happened last year as well. I called customer service and he put in an investigation but said I’d need to contact the store for stopped payment. I said I’m not that close to a Kmart that’s why I pay on the app and asked if they could do it over the phone, he said yes. Contacted the store and after waiting on hold for 10 mins she tells me I have to come in. I told her I wasn’t close to one and she said I realize that but we can’t do it over and wasn’t very nice about it! Needless to say, when this layaway comes out, I won’t be a Kmart customer anymore. I now realize why they’re going out of business! If I could rate this with zero stars, I would!Show lessHonestAbe8
Love love love
I love this app because it allows me to earn free things just for using my debit card. I have my Uber linked and my debit card and anytime I take an Uber I earn reward points and if I have my debit card linked to retailers associated with shop your way rewards I get even more points. I shopped and had to pay for shipping only and many times nothing at all. Just got socks and shirts for school. $48 for $0 bucks. Love it.Show lessIsa52405
Horrible App
I’ve used this app twice in the past 2 years and each time it takes me FOREVER and I have to start over several times. Buttons touched won’t advance. I put in my credit card info and it disappeared. I tried again and the typing wouldn’t show up. I typed again and the numbers showed up after a delay but the app added hyphens. I had to use my PayPal account to pay. I tried to place the order earlier today when I was at Kmart and gave up. I ordered while watching TV at home later in the day. Took about a half an hour to place the order on ONE item.Show lessSawyer Gene
Very disappointed
I’m trying to place an order and it won’t let me keeps telling me I’m not signed in and I am . So I sign out and sign back in and it tells me oops your cart is empty you must sign in. Unbelievable happens to me all the time very frustrating don’t know what to do??????HELP. It makes a funny noise when I try to add to cart and then goes right to oops nothing in your cart you must sign in!!!!Show lessuplivca830
Beautiful app, just like Kmart itself
I gotta hand it to whoever came up with Kmart and Sears's Shop Your Way Rewards program, it's made me a VERY loyal shopper. I don't know of any other free loyalty program where you can so quickly rack up points and buy stuff with them (I mean, half the time it's 100% back in points!)... Anyway, since I now go to Kmart for almost everything, I use the app constantly, and can confidently say it's perfectly functional as of the latest update. It's straightforward and has almost no issues that I've seen. The app is fast and intuitive, and has lots of helpful features for finding what you want, getting any available discounts, and if you go into a physical store improving that experience in various ways. If you're one of the minority of people that are aware of the fact that Kmart offers better deals and quality than the other discount chains, then downloading this app is a no-brainer. And if you're skeptical of Kmart, then downloading this app (and creating a free Shop Your Way Rewards account) should make a believer out of you.Show lessThat smart guy
Towels
Too much back and forth. When buying towels (or anything else) you shouldn’t have to go to continue shopping or the bottom of the page and scan through all the towel offerings to go back to the kind your purchasing. Also, they should line up in the order you purchase them to make checking your order before finalizing your purchase easy for the customer. Right now the are in random order. Makes no sense. Ordering from the website is a chore I only waded through for the 25% off!!!Show lessdotn89
Great, most of the time
The app had been very helpful and quicker than the website on my phone. However, several times I have tapped on an item to check a price that says “check price in checkout” and it kicked me out of the app. When I would return it would go two screens in then set and load. Also was unable to apply a clipped coupon.Show lesscmyers22
