Leave a Review Kmart
Awful awful app
No wonder the KMart Corp can’t keep up with today’s technology. This app is awful. It’s difficult to navigate. You can’t use the loyalty program unless you go to a separate app. I kept getting Java errors and was forced to start over. If the 100% back deal wasn’t going on, I would have given up a long time ago
I just used the app again (the next day). This morning, I had to call customer service to help with yesterday’s order.
Trying to order today, once again, making today’s purchase was difficult. How many times can I say awful to describe the Kmart app.Show lessrocketcitysue
Good App
The Kmart app crashes a lot, prices and availability of items tends to change in just minutes, and it’s hard to find store pickup on a lot of items when you’ve already filtered searches for store pickup.
It’s design, layout and access is great. It flows very nicely and is appealing. It’s easy to access what you’re looking for and if the filters worked correctly, there are great options. 4/5 stars for crashing. They seem to be improving on letting you know before purchase when things are not readily available for store pickup, which wasn’t always the case. I had four canceled orders after checkout that were cancelled due to availability issues in the stores. No big worry when you’re using FreeCash, but I have still yet to find it returned to account. Another no so big deal when so many offers are reloaded quickly, just something to be mindful of.Show lesssamj678
Kmart app saves the day!
This app is so easy to work with. I can go back and forth between Sears and Kmart so smoothly. I can't understand why other apps for stores aren't so easy to use as this one is for me to get items I want with fair shipping costs. It has been my go to shopping app for a very long time. I shop at other big box store apps and for some reason almost every time the order is incorrect, often times meaning items never sent or two of every item is sent. Love this app!!Show lessKaretz2
Multiple issues with app
I refined my search to include only certain sizes & only items that avail for shipping because there is not a Kmart located within 200 miles of me. Items that were not available in my size or not available to ship still showed up in the list. I also found that when I didn’t refine the items I found additional items that were in my size and available for shipping. Very frustrating! Then after adding about 8-9 items to my cart, the app booted me out & completely shut down. When I reopened the app, my cart was empty & I had lost it’s entire contents!Show lessLararamirez2003
Does what it supposed to
I typically use my phone when I do online shopping and prefer using apps versus going into the webpage. I’ve never had issues with shopping with the Kmart app accept when I was doing layaway for Christmas. It was difficult in the app and not very straight forward so I ended up having to pull out my laptop and going on the actually desktop website to do it and know everything was going threw correctly. Other than the layaway issue I like the app. Only thing I didn’t like was layaway was over in stores which I have one less than 3 miles from me so when I was doing the layaway if the product/item was available in the local stores which one item was at a store over 10 miles from me, because of that I wasn’t able to pick the option to have it ordered online and added to the layaway and shipped to my house.Show lessHml1017
Works as intended, most of the time.
First, let’s just say I like Kmart. When I first ran into it I was surprised to say the least. Kmart is a symbol of nostalgia from my early childhood. Needles to say, I had to shop and hope it triggered any fond memories from shopping at an early age with parents.
Ever since then I’ve tried making Kmart my first place I look whenever I’m shopping for anything.
But anyway, on to the Kmart app.
For the purpose of shopping in general it usually works just fine. You’ll begin to notice a few issues when you try using coupons or points. For instance, fill your cart that would trigger your freecash points. When you go to check the details of the points offer that’s been applied. Well, all you’ll get is the value followed by “null”. No description on what it is that being applied and towards what.
In other instances you may try to apply a coupon but when you click the coupon link within the cart you’ll get nothing at all.
Other issues I’ve noticed are for no cart loading up. Continually tells you the carts empty. However, force close then open back up, click cart, and everything’s there.
All in all, it works just fine most of the time. I give 4 stars due to the minor issues I’ve seen. Would give 5 if those weren’t present.Show lessEverything'sTaken98450
Customer service is horrible
Don’t buy anything from this company they will make promises that they then do t keep and they won’t do anything to remedy it, also when you do call and talk to customer service they will constantly interrupt you and when you tell them to just shut up and let you finish they hang up then you call back and while waiting on hold they hang up on everyone because it’s time to close and so they close instead of taking care of the people that have already been on hold waiting for them for the last half hour!!! Worst company in the World!!!!Show lessTheodd184
Needs a little polishing
I like the option of shopping online, but this app needs a little more work. Got hung up with pick up at store locking up or looping back during checkout. When I looped back to my last item, there was no clear, easy way to get back to my cart. I had to "add to cart" again, then delete the item. Sad to say this matches the downgrade of selection options and quality of goods being sold at Kmart. Whoever built up groceries and added dollar store bins ruined the rest of my shopping options. Walmart has groceries cornered for less. I would shop at Kmart to avoid their crazy and miles of walking. Now there's smaller depts of ugly, cheap goods. Oh, I also can no longer add funds to my debit card. Kmart has taken away at least 50% of my reasons to go there with just that 1 action. Bet they close in 1 year.Show lessflowergirl1133
Neat App; few dislikes
I think the app is neat overall and easy to use. I love the fact that I can order online, redeem my points etc. the only thing I don’t like is I usually don’t receive the right merchandise. It’s like whomever is packing the items are careless about it then I have to end up driving back to get the correct items ( the closet Kmart is 15 miles from me) and I absolutely dislike Walmart so I support Kmart. Also, the app is always saying my orders are processing for pick up when I’ve received email and text messages saying the item is ready for pick up and when I get there it’s not ready or can’t be found. Other than that the app is great, convenient, and fast.Show lessmonji2003qpon
Great idea, horrible app
Constant pop ups, inability to effectively use the search feature. Every item you look at, is mislabeled as far as in stock, every time you change pages the same aggravating message blocks most of the screen. Numerous times I’ve ordered online, Kmart gave me the wrong item because my item wasn’t in stock. Even though the first thing I look for is in stock and store pickup. Not enough effort was put into this app. And if I complain I’m treated like a worthless piece of garbage.Show lessshadowwkinz
