App rarely works correctly. VS should do better than this!
After fighting with this app for the last few years, it doesn’t seem that issues are being resolved. The app either won’t work at all half of the time or certain functions won’t work within the app. Items are taken from your cart before you even have a chance to check out while shopping which is ridiculous. I have even bought things only to find out after my other items were shipped that they over sold certain items & decided to remove them from my already purchased order. Not only did I not receive the items I purchased because they oversold them, I lost reward points I used towards those purchases. They will tell you that you weren’t charged for those items. I wanted those items. I was waiting for those items. I had to spend certain amounts to use my rewards, etc. My point is they should not be overselling products or removing products while you are shopping either within a reasonable amount of time so you can checkout. The app should work properly & be in real time. With huge profits, you can do better.
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Response from developer
So sorry for the frustration! We thank you for your patience as we are always working towards enhancing your experience! Please email us at AppFeedback@Victoria.com with details on the version of the app, iOS version, and details of the issue you are finding confusing.
Frustrated long time customer
For many months, I’ve been frustrated with purchasing online. They have a pop-up window of join now and if you don’t, they sign you out. It makes it impossible to get to your shopping cart to finalize your order.
I have contacted the chat and Customer Service repeatly. And was very disappointed in their knowledge and ability to answer and fix issues. Today I tried to place an order again online on the app. I was in my account and couldn’t get the free shipping on $50. Or the last day offer of $25 on Tease bras. The items that I wanted to purchase. This is been an ongoing problem. I have purchased anyway. But I can’t get any of my questions answered. I have tried placing my order on the chat. This is has been very frustrating. They take very long in between questions to answer. And just finalizing my order took 45 minutes. This is not only unprofessional but time consuming and inconsiderate.
Victoria’s Secret needs to do better for their customers.
I have contacted the chat and Customer Service repeatly. And was very disappointed in their knowledge and ability to answer and fix issues. Today I tried to place an order again online on the app. I was in my account and couldn’t get the free shipping on $50. Or the last day offer of $25 on Tease bras. The items that I wanted to purchase. This is been an ongoing problem. I have purchased anyway. But I can’t get any of my questions answered. I have tried placing my order on the chat. This is has been very frustrating. They take very long in between questions to answer. And just finalizing my order took 45 minutes. This is not only unprofessional but time consuming and inconsiderate.
Victoria’s Secret needs to do better for their customers.
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Response from developer
So sorry for the frustration! We thank you for your patience as we are always working towards enhancing your experience! Please email us at AppFeedback@Victoria.com with details on the version of the app, iOS version, and details of the issue you are finding confusing.
They are thieves
Be careful, if you have any returns you better make sure you are able to do them in person. I will never purchase from VS again. I made 3 large orders and had returns on all 3. The first I did through mail (because I’m an hour away from any VS) and for refund on original payment, received gift card that was $16 short. Second return I happened to be going to an area that had a VS received a full refund no problem. Third refund was again done by mail and received $0 back. Not even acknowledging they got my return and no response to any emails. I can’t believe a company as large as this can actually get away with this type of behavior. They have lost my business and I plan to share my experience everywhere I can. People need to know that they are thieves and just because they are a big name they think they can get away with it. Absolutely unacceptable behavior.
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Response from developer
We are sorry to hear of the issues you are experiencing. Please contact our customer care at 1-800-411-5116 or our Live Chat as they can assist you with any issues you are having with your online returns.
missing out on sales
This is the most frustrating app for such a huge brand. I’ve been trying to adjust my cart and check out for weeks. As sales change and new items launch, here I am.. Ol Faithful, still trying to BUY from you all to no avail. I’ll give up and come back but have missed great sales behind how awful the app is and awesome rewards including my bday reward bc it’s just too glitchy. From paying my bill to trying to ADD more stuff to my cart, deleting things out.. literally anything is the most time consuming, annoying thing ever. Lovely products but this is years of the same stuff so it’s confusing as to what’s being updated. I guess VS makes so much money, who cares that they’ve missed several opportunities to get more of my money, right? 🙄 Seriously about to head to SxF to see what they have to offer..
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Response from developer
So sorry for the frustration! Be sure your app, and iOS, are running the most up to date version. We thank you for your patience as we are always working towards enhancing your experience! Please email us at AppFeedback@Victoria.com with details on the version of the app, iOS version, and details of the error itself.
What is going on VS!?
Truly the worst app ever! It just spins & spins & spins! These last few years the app has gone completely downhill & don’t even get me started on the quality of merchandise!
Every time I go to check what’s new on the app, I either can’t get it 2 load or it’s says try again later as we are having technical issues! Sometimes I can’t even pull up my orders or log into my credit card. I spend thousands of dollars every year here & I still can’t earn points for rewards & no one can help me! I am so extremely frustrated & I think I’m about done with VS all together!
Been shopping here for over 30 years & it’s sad to say everything has gotten worse…in this day & age is that even possible?
Please let it be known that I’ve turned my phone off & on constantly, deleted the app numerous times, used other devices & even had 3 new phones/iPads & nothing ever improves so I definitely know the problem is not on my end…
Sincerely, a former obsessed VS customer
Every time I go to check what’s new on the app, I either can’t get it 2 load or it’s says try again later as we are having technical issues! Sometimes I can’t even pull up my orders or log into my credit card. I spend thousands of dollars every year here & I still can’t earn points for rewards & no one can help me! I am so extremely frustrated & I think I’m about done with VS all together!
Been shopping here for over 30 years & it’s sad to say everything has gotten worse…in this day & age is that even possible?
Please let it be known that I’ve turned my phone off & on constantly, deleted the app numerous times, used other devices & even had 3 new phones/iPads & nothing ever improves so I definitely know the problem is not on my end…
Sincerely, a former obsessed VS customer
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Bad app experience
I really don’t like the current version of the app. If I go to the list / review of the products, then click on something to view and then try to go back to the list it’s almost impossible. Anywhere I click, any arrow or swipe takes me to the home page with all products categories. It is so frustrating after 5th time I gave up trying to view to the full offer of what the products. It’s baffling that they struggle with software so much after major meltdown they had couple of months ago with payment and connect to the bank functionality that made me call them repeatedly for unjustified late fees after I followed whatever message they had posted saying something as to “we are working hard to resolve the issue, hang tight” rather than “please go to the bank’s website directly to make a payment”.
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Response from developer
So sorry for the frustration! Be sure your app, and iOS, are running the most up to date version. We thank you for your patience as we are always working towards enhancing your experience! Please email us at AppFeedback@Victoria.com with details on the version of the app, iOS version, and details of the error itself.
Login Issues Always
Unable to login with my current password! I have had soo many issues within the last year resetting my password multiple times whenever this app decides not to take it. For this reason, I have kept my most recent reset password close. The app is always glitchy and kicking me out. For example, I’m logged in to view most things UNTIL I want to check out, then I am no longer able to be logged in, and the app then insists I log in! Again! While I’m logged in already! It keeps telling me the password is wrong but it isn’t. I don’t have these issues with any other apps. More password changes than I’ve had in my entire life with this one app. And yes, my phone and software are updated, the app is the janky piece! Such a headache every time I want to shop or pay a bill. Such a waste of time!
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Response from developer
So sorry for the frustration! We were seeing some log in issues earlier this week and believe they are now resolved. Please try again to log in at your earliest convenience and if you’re still unable to log in, please email us at AppFeedback@Victoria.com so we can get more information.
So aggravated and almost at the point to never buy again
I can hardly login to the app anymore. It won't let me even tho I have the face id turned on. I've tried numerous times and shut my phone off and reset it but still no luck. Then I try to even reset my password and guess what??? It says there's an error and I can't even do that. On a off chance that I can login and try shopping and I go to checkout with coupons either on the app or ones that were mailed to me, it won't accept any. No error message it just does nothing. I lost out on 30% off my order and $3 underwear if I bought the new bra and I also had a $25 dollar off $100 coupon... But guess what!! Of course it didn't work. I tried everything. I tried to message on the app and had difficulties with that as well. So I lost out BIG TIME. All for issues that apparently have been happening for awhile now. I've been a loyal customer since the 1990's and unfortunately your brand has only been going downhill. Too bad you don't care about your loyal customers.
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Response from developer
So sorry for the frustration with being unable to login! Be sure your app, and iOS, are running the most up to date version. We thank you for your patience – as we are always working towards enhancing your experience! Since you’re unable to log in – please email us at AppFeedback@Victoria.com – so we can get more information.
More and more frustrating
*****updated******
So I had 4 items in my cart and went to check out. One item I really wanted said 1 left in stock. I go to pay and click credit card and guess what…it didn’t save my vs mc that I had added prior and saved. So I had to go get my card and type it all back in. Of course I hit place order and I get an error message that the item I really wanted is no longer available. OF COURSE!!! If it would have saved my info and I didn’t have to go get my card from my wallet and go through that all again I probably would have gotten my item. PLUS while shopping I would try to zoom in on pictures to get closer look at lace on items but the screen would go white and couldn’t hit back then. AND WHY IS THERE STILL NO SAVE OR FAVORITES SECTION!!!!!!! That should just be a given option. Well now since the item I really wanted is no longer available I won’t be making my purchase of the other items because I just don’t feel like waist if time looking through stuff again
*****original review*******
I just downloaded this app about a month ago and I must say I’m baffled that there is not a way to save items to a favorites list or save them somehow for future purchases. Also it is quite annoying when searching and you click on something and then when you go back it takes you back to the top of the page
So I had 4 items in my cart and went to check out. One item I really wanted said 1 left in stock. I go to pay and click credit card and guess what…it didn’t save my vs mc that I had added prior and saved. So I had to go get my card and type it all back in. Of course I hit place order and I get an error message that the item I really wanted is no longer available. OF COURSE!!! If it would have saved my info and I didn’t have to go get my card from my wallet and go through that all again I probably would have gotten my item. PLUS while shopping I would try to zoom in on pictures to get closer look at lace on items but the screen would go white and couldn’t hit back then. AND WHY IS THERE STILL NO SAVE OR FAVORITES SECTION!!!!!!! That should just be a given option. Well now since the item I really wanted is no longer available I won’t be making my purchase of the other items because I just don’t feel like waist if time looking through stuff again
*****original review*******
I just downloaded this app about a month ago and I must say I’m baffled that there is not a way to save items to a favorites list or save them somehow for future purchases. Also it is quite annoying when searching and you click on something and then when you go back it takes you back to the top of the page
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Response from developer
So sorry for the frustration. Thanks so much for sharing your feedback, as we are always working towards enhancing your experience.
Reward offers
I don’t like that I have to key in my information every time I use the app. That’s the purpose of an app to make more convienant. To make a payment I have to enter my credit card number every time now. I don’t like that you limit how many codes I can use. You send me rewards but I can’t use at the same time.. it’s a way for you to drum up
More buisness. To get your customers to spend more money .And I don’t like the fact you don’t have facial recognition. I’ve bought only VS perfume for more than 40 years have spent several thousands of dollars on bras and panties lingerie with your company and you limit how many offers I can get.. inhave 5 offered but I can only use 2.. and as a gold members we should always get free shipping. So I have loved the app before. It this past year it has become to frustration and takes up too much of my time.
More buisness. To get your customers to spend more money .And I don’t like the fact you don’t have facial recognition. I’ve bought only VS perfume for more than 40 years have spent several thousands of dollars on bras and panties lingerie with your company and you limit how many offers I can get.. inhave 5 offered but I can only use 2.. and as a gold members we should always get free shipping. So I have loved the app before. It this past year it has become to frustration and takes up too much of my time.
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Response from developer
We appreciate your feedback, as we are always working towards enhancing your experience. Thank you for sharing!
