USPS IS THE WORST
Ok I’ve never had good experience with usps. Unfortunately it is the only way I can receive some of my packages. The tracking is decent but the customer support is probably the worst I’ve ever had to deal with is you can even get it. The expected delivery is always wrong. I have to base it off of where my package is actually located and not the “expected delivery date”. My current package Delivery is what brought me to write this review. My package got to my local post office at 12:31pm Saturday. The mail women obviously already started her route so didn’t have my package. The tracking changed from expected deliver on Saturday July 28th to SUNDAY THE 29th?? Why would it even be updated to the only day of the week usps doesn’t deliver? So for fun I check the tracking the morning of the 29th to find a message saying “attempted deliver. Package left at post office by request of customer”. I’m just wondering when this package was attempted to me delivered since I was home to get my mail and I never requested it to be left at the post office. Overall they are fine for delivering mail but if available UPS is my number one choice for packages. Again their customer support doesn’t exist.
Show less
Effectiveness of App
I think the app in general is good, is for the most part effective and easy to use. I do though, as a person who uses the app on a highly regular basis, think that there are a few areas where it could be improved to ensure a higher on time delivery percentage and/or accountability factor. I have packages I’m tracking that will take numerous days (in some cases up to a week or more) to receive updated statuses. I don’t know if this is something that could be integrated into the app, but if there is a way to notify offices that a package has not departed or arrived within a set amount of time, forcing them to do so, that would be huge to a consumer like myself who is too often left to wonder day after day what the delay is without any updates whatsoever, often leading to them wonder if the package got lost along the way somewhere?
Thank you!
Thank you!
Show less
Why bother with a mail hold option?
I loved this app until I needed the mail hold option. I thought I was SO smart doing an online mail hold. I even had a confirmation. We were leaving town for close to 3 weeks and I really needed my mail held. Well, despite a confirmation number and a visual confirmation on the app, my mail was delivered the entire time we were away. I called THREE times and spoke to people in the main USPS office as well as my local office and it was STILL delivered (with an improper hold date on the form manually entered by the USPS rep). I was told that the best way to hold mail for future is to come into the post office and fill out a form so there would be a paper trail. Seriously?!?! Why bother having it on the app and website if it is not the proper way to have your mail held? I am writing this in hopes that the USPS gets their act together and fixes this AND so anyone else using this app for a mail hold will rethink it. I am thankful to my amazing friends and neighbors who checked on my house and mailbox to make sure it wasn’t glaringly obvious we were away for an extended time.
Show less
Fantastic App
What a wonderful, fantastic app very user friendly and very effective too. (-: I highly recommend it to anyone for the daily postage needs.
Rubbish
This is one of the worst functioning apps i have ever attempted to use. pick up your game usps !!
Hahahahaha
You know if It was government subsidized it would have been over already.
Mr Ali
Sometimes it doesn’t update, so can’t track my orders correctly
Lousy app
Takes ages to load and ages to accept scans
Update has ruined this app
This latest version will kill off this app. You can’t track an item and get a result, nor can you save a tracked item.
Useless!
Also all attempts at providing feedback have been palmed off by the Care Center... obviously no humans work there.
Sad.
Useless!
Also all attempts at providing feedback have been palmed off by the Care Center... obviously no humans work there.
Sad.
Stolen Package
Unfortunately had to write this probably that way some pay more attention, March 15 I went to post office and was told by the retailer which in this case is ATT to drop a package whit a tablet inside returned to the that way thru ATT warehouse , that tablet never show up anywhere apparently go stolen but no one from the post office had done nothing about , went to the place where I dropped and I was told that had to wait longer in order that some can start a complaint or follow up which is 1000% so incorrect , and the worst part that Im still responsible for that tablet att is looking into which as well its another bad part of the equation , my problem whit this all my family and friends will get to learn not to do buss whit USPS they steal your stuff and not control over this so sad to know that those that supposed to take care your stuff you can not trust them to me they should follow up and see who is this thief
Show less
