Avoid at all cost
My first order with them was successful. It was a relatively small order. A few weeks later, I decided to make a bigger order and I have had to learn the hard way that the Home Depot has a a non-existent customer service through the app. They will make you argue with an AI chat bot for hours just to get a real human being on the chat. Then once an agent is available,they make you message them through iMessage and believe me when I tell you, they take their sweet time. I have gone through hundreds and hundreds of messages with these people and have still gotten zero resolution. I placed the order on 1 December. Today is the 16th and the item still has not arrived nor have they managed to even give me the slightest idea about when the item will be here. Therefore, I canceled the order. I still have not seen the money on my card and it’s been over a week now. Whenever I I have to go through the same of arguing with bot bot until I get a human only to have to deal with unreasonable wait times, only to be told to wait a few more days for everything to update. If you’re interested in getting absolutely nothing for your money, then I suggest using this app. But if you are like me and you weren’t hard for your money and you like receiving things in return for your labor, avoid this app at all cost.
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Bug
For the most part of like this app. There is however and existing bug on curbside that his been around forever. I submitted the bug via the app but putting here for good measure. My assumption is that when you place an order from the app for curbside, there is an error with the date ordered field as it shows up as “invalid date time” when you check in in the app. You can still check in but it doesn’t kick back an error. It processes as normal and you wait in your car for 30 mins just wondering if they are busy. Then it turns out they never received the notification on their end. I assume they’re trained to say something else because I didn’t get a straight answer on this until I pressed. I kept asking “did it show up on your end? I’m not trying to get anyone in trouble, just trying to understand the nature of the bug.”
I’ve placed at least three of these orders that didn’t go through but so far an in between that I forget or think it’s fixed. But this time, I watched other frustrated customers do all the same things. Now you all just have to do the right thing and actually fix it. Look into the order entry part to see what is being entered into the system to show invalid date time on the pick up screen OR throwback an error so people don’t just sit outside.
I’ve placed at least three of these orders that didn’t go through but so far an in between that I forget or think it’s fixed. But this time, I watched other frustrated customers do all the same things. Now you all just have to do the right thing and actually fix it. Look into the order entry part to see what is being entered into the system to show invalid date time on the pick up screen OR throwback an error so people don’t just sit outside.
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Curbside pickup totally not intuitive
The app is frustratingly and almost comically clunky with curbside pickup, which is literally the only reason I downloaded it. There should be a big button somewhere upfront that I just click on to get to my current order (there isn’t) and then ideally, the app should seamlessly take me to the prompt to alert the store when I am there (it didn’t). It took me 10 minutes just to figure out that I needed to have location services turned on (app didn’t tell me, I was just experimenting based on knowledge of how other apps have worked) and then another few to find the order (app no help here either) and then more time to figure out how to alert the store (also not intuitive). What makes it comical is the big message on the app home page helpfully informing users of the THREE EASY STEPS for curbside pickup … without actually taking them to (or even telling them anything about HOW to follow) the step within the app, and without the app being easy at all. Lol! With today’s data integration capabilities, it shouldn’t be this hard. Would have been quicker just to go into the store and get the d*** thing at that point, but I was determined to figure it out. Good thing I wasn’t in a hurry. 😐
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Customer doors
I am very displeased with your store located in Stafford, VA. I had concerns about doors I ordered and had installed. First of all the doors I thought I ordered had the grid built inside the glass. When I mentioned that to the sales person at Home Depot she said there was nowhere that was indicated on my paperwork. I explained to her I was looking at the same paper work as she, and told her that also there was no where in this paperwork that stated the grid would be outside the glass. She got really quiet, and moved on to my next concern. I told her the frame of the grid had cracks in the wood. She asked Me to take pictures and send them to her. She said it was suppose to be like that. I said to her If that’s the case why is it only in certain areas and not all over. She then said she would get with her supervisor and call me back. I didn’t get a call back. I went into the store the next day. No one was available to assist me, and I was told to come back the next day.
Why do I feel as though they are hoping that I just disappear. I have never gotten great assistance in this particular location. I ordered these doors in October 2023. I waited 4 months for this!
Why do I feel as though they are hoping that I just disappear. I have never gotten great assistance in this particular location. I ordered these doors in October 2023. I waited 4 months for this!
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Home Depot Delivery
Have to say that I always had thought Lowe’s was a step above Home Depot, especially in Customer Service but I’ve completely changed my mind now. My experience with multiple Lowe’s stores in three different states AND even their online ordering has been nothing less than horrendous and I shop at these places daily! I literally dread going into Lowe’s stores now as I know I will be wasting hours of valuable time, chasing down products, disappearing (or non-existent) store associates for help or ordered items that got lost in their system. Home Depot on the other hand has stepped up their game in the last year or two, especially in customer service in their stores. Associates greet customers at the door, seek them out to help on the floor and go out of their way to get what you need and get you in you’re way. In short, they show that they value their customers and our time! Kudos to whomever effected this change and bigger kudos to all the store associates who have gotten onboard to make a team effort that shows!
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Lex fixed a horrible shopping experience
Our day starting off good we spent a couple of hours shopping then we go to check out and I didn’t have a physical card so I asked if there was a way that I could scan them and then just pay for them online as I have my Apple Pay and harmony the worst checkout person I’ve ever seen in my life I was extremely rude to us she told us that there was no other way that we could purchase our items and told us we could not leave the store with any of our items unless we paid with a physical card asked for a manager she said there were no managers in the store at the time and there were multiple witnesses to this account, and there were cameras above our head. I then called back and spoke to the manager. I spoke with Lex over the phone and she assured me that we could come back in and purchase the items that we wanted to purchase at the time and she even helped us check out. She is a total asset to your store and harmony should be fired.
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My Personal In-Store Assistant
Nothing replaces the helpful employees that work at Home Depot, but at times it can be difficult find to find one available due to how high demand they are. This app has made everything so easy. Coupled with the in store Wi-Fi, I’m able to get in and out of Home Depot in minutes with every item on my checklist crossed off. It allows me to search the store’s inventory to see what’s in stock and even will tell me the aisle and bay number of any item I’m looking for. Anyone reading this review, be sure to also check for sales in the app that are not in store. I’ve seen that prices may be cheaper on the app than in the store at times.
As an app developer, I also have mad respect for the team that builds apps like these and maintains them. Insane how all the inventory locations for each store are spot on and up-to-date. User interface of the app is simple and to the point.
Only complaint is the rental part of the app forced me to do one rental at a time. I rented a dolly and a trailer once and had to execute two different rental orders. Seemed almost like the rentals don’t have a “cart” feature and are single item checkout only. Highly possible I did something wrong though. Honestly, a fairly moot point, and still rate 5 stars. Overall amazing app! Well done Home Depot app development and backend services team!
As an app developer, I also have mad respect for the team that builds apps like these and maintains them. Insane how all the inventory locations for each store are spot on and up-to-date. User interface of the app is simple and to the point.
Only complaint is the rental part of the app forced me to do one rental at a time. I rented a dolly and a trailer once and had to execute two different rental orders. Seemed almost like the rentals don’t have a “cart” feature and are single item checkout only. Highly possible I did something wrong though. Honestly, a fairly moot point, and still rate 5 stars. Overall amazing app! Well done Home Depot app development and backend services team!
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Poor inventory control
This is the third attempt to order items a day ahead and the third time getting to the store only to find out that the items are out of stock after receiving a message that “All Items” are ready for pick up. I walked in to verify the items were in stock before having the items were in stock before having my siblings ordered the required items for their projects. My sister saw the items were in stock on the app and sent me the information for me to pick everything up the following morning only to find out only one of the items was available. The exact same story for my project order made last night with my arrival for pick up this morning. Only one item available! After verifying the items were on the shelf previously. If I had my wallet I would have just picked the items up at that moment but I couldn’t even order them for pick up same day. When Home Depot falls short and wastes our time with faulty inventory practices like this it should cost something like free delivery or additional 5% off next purchase regardless of the items. Time is money. Wasting my time should involve a financial cost on Home Depot.
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Pretty good
Certainly makes it easy to find things in the store. It crashes when I try to look at previous purchases. The sort by price low to high feature doesn’t work. Search results remain in random order (and change to a new random list even when you pick that sort order again). Sometimes it freezes when it first loads which requires me to stop the app and launch it again. When trying to find items that are “Leviton Preferred”, it’s very difficult. It’s almost like they try to hide what kind of Leviton switch or outlet you’re buying. Is it Preferred, Standard, Plus? Who knows?! It’s tamper resistant! Wat? The time it takes to decipher what product I’m buying is more than just going to the store and buying it myself. Also you have to be super careful you didn’t just put something as a delivery item in your cart. Even if the item is in stock at your local HD and every other item in your cart is a “pickup” item, if you get a “confirm your delivery address” while checking out that’s your sign to stop and go back and see what random item in your cart was marked for delivery instead of pickup.
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a Handy Tool for Hassle Free Shopping
The Home Depot app has been a game-changer for me. It's user-friendly, intuitive, and makes shopping for home and garden essentials a breeze. The app's design is clean and straightforward, making it easy to navigate through the various sections and find exactly what I need.
One of the standout features of this app is its real-time inventory tracking. It's incredibly frustrating to make a trip to the store only to find out that the item you need is out of stock. This app eliminates that problem by providing accurate, up-to-date information about what's available at my local store. This feature alone has saved me countless hours and unnecessary trips.
The app also offers a seamless checkout process. I can easily add items to my cart, review my order, and make a purchase without any hiccups. Plus, the app automatically applies my military discount, which is a nice bonus.
As for the in-store experience, I've found that the app is a great alternative to dealing with less-than-helpful staff members. I can find all the information I need about a product, including its specifications, customer reviews, and even its exact location in the store, right from the app. It's like having a knowledgeable, friendly assistant at my fingertips.
In conclusion, the Home Depot app is a must-have for anyone who frequents the store. It's easy to use, reliable, and makes shopping a much more pleasant experience. I highly recommend it.
One of the standout features of this app is its real-time inventory tracking. It's incredibly frustrating to make a trip to the store only to find out that the item you need is out of stock. This app eliminates that problem by providing accurate, up-to-date information about what's available at my local store. This feature alone has saved me countless hours and unnecessary trips.
The app also offers a seamless checkout process. I can easily add items to my cart, review my order, and make a purchase without any hiccups. Plus, the app automatically applies my military discount, which is a nice bonus.
As for the in-store experience, I've found that the app is a great alternative to dealing with less-than-helpful staff members. I can find all the information I need about a product, including its specifications, customer reviews, and even its exact location in the store, right from the app. It's like having a knowledgeable, friendly assistant at my fingertips.
In conclusion, the Home Depot app is a must-have for anyone who frequents the store. It's easy to use, reliable, and makes shopping a much more pleasant experience. I highly recommend it.
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