Champions of Service.
Thank you so much for all you do. Every question answered. Needs fulfilled. I now live in Korea and I refuse to give up my Credit Union. I feel I will always stay with them. So please don’t fix what not broken. Please thank all the those who work in the branches and in Customer Services.
Truly Grateful
Alfredo Miranda
Truly Grateful
Alfredo Miranda
Show less
Persistence Is Key
I had an issue with my account that was not going to be easy or quick to resolve. I went into the branch and the teller who was working did not offer any help and basically told me to go home and figure it out. I put it on the back burner but knew I had to do something. Beginning a new month and the problem still there I took a chance and went back to the branch. This time I got Mayra D. She handled everything without blinking an eye. She was very professional but also very understanding and kind. I can’t tell you how thankful I am for Mayra. She put no blame on me and made me feel comfortable throughout the whole process. Thank you Mayra so much!!! I don’t know what I would have done without you!!!
Show less
Best Associates & Customer Service
Recently had a issue with my account and possible bad actors. Went into my local Brea, Ca branch and the good people took my concerns to account and quickly resolved the issue. Not only was it efficiently handled, they explained every step and made sure my comfort levels were restored. I am grateful to have Credit Union of Southern Ca. In my community.
Show less
# 1 Bank
One of the most reliable, banks I have ever had to work with. I have dealt with this bank for 51 years. Anything I need is taken care of very quickly and efficiently. Maria Perez in the mortgage dept. was very helpful and knowledgeable with our needs.I just wish you were located in other states as well. Keep up the good work!!
Virginia
Virginia
Show less
Cordova/Varela
Highly recommend Credit Union of California. Customer service has been very helpful and consistent with all my bank needs. I received a possible fraudulent alert by text which was noticed by Credit Union of California and was handled promptly. They offer grate products for all your needs. Thank you Credit Union of California ~
Show less
Credit Union of Southern California
I’ve been a customer almost to all the banks that exist here in California. In 2015 someone recommended me Credit Union of Southern California and I told myself Why not try since I already had pretty much experience pretty much the same experiences with all these other banks. I’ve been a client customer with Credit Union of Southern California since 2016. I have a different opinion about this bank, Very reliable great customer service always try to assist my needs, I truly believe its the best bank, 100% will recommend this bank to others.
Show less
I don’t know
Idk if it’s just me but I have TONS of issues with this app. Constant maintenance and technical difficulties at least a couple times every few months leaves me no access to my account. Can’t deposit mobile checks, then it starts to work fine for a bit then my account won’t even come up. It’s absurd how often I have trouble with this app. It gets tons of great reviews and it seems I’m the only one in the world with constant issues. Really upsets me when I can’t even check my balances because my account won’t load. Hope I’m not the only one cause I’m starting to feel picked from the crowd
Show less
Response from developer
Thanks for taking the time to let us know, blahblah199718. We are sorry to hear you’ve encountered some bugs within our new app. We would like to hear more to better assist you. Please contact us in the message center of the app or give us a call at 866.287.6225 if you are willing.
My review
I have been a customer for 25 yrs. The staff in the bank are very friendly and helpful. They helped me to instal their bank application in my cell that I love because I can send money, make payments and look into my bank history. Every time I’m going to the bank they treat me very nice and profesional. The can fix any issue so easy. I’m happy. I would not move to another bank.
Show less
Response from developer
Happy pechocho, thank you for the 5-star rating and for your 25+ years of Membership! We strive to deliver exceptional experiences to our Members no matter how you interact with us. We are delighted when our Members are delighted!
Latest update was a fail
I’ve been a customer for years now and I can honestly say this has been the worst update. One of the perks that has kept me as a customer was getting my paycheck early (usually on Wednesday) but after this update I don’t see my funds in my account until late Friday morning.
Bill payments also take forever to post, they aren’t even shown as pending transactions, this makes it extremely difficult to track my spending.
I hope they revert back to the old platform because this one is not customer friendly.
Bill payments also take forever to post, they aren’t even shown as pending transactions, this makes it extremely difficult to track my spending.
I hope they revert back to the old platform because this one is not customer friendly.
Show less
Response from developer
Thank you for the feedback, Jopel08! We're sorry to hear that you're having issues with your paycheck posting early as well as your Bill Pay. Our recent mobile app update has had no impact on CU SoCal’s early direct deposit feature or your ability to see pending Bill Pay transactions. Give us a call at 866.287.6225 and we'll be happy to look into the issue for you!
Constant errors and Zelle has completely stopped working
I used to use the Zelle feature inside of the app quite a bit to pay for services like my dog walker and gardener. But every since they updated the app Zelle has completely stopped working and I also get errors after I log in constantly
