CU SoCal Mobile Banking User Reviews

CU SoCal Mobile Banking

Credit Union of Southern California

Finance

Reviews Summary

Positive highlights

🤝

This app hasExcellent customer service and support

🏆

This app hasReliable and trustworthy bank

💳

This app hasConvenient mobile banking features

🔒

This app hasSecure and fraud-alert system

📈

This app hasGreat rates and products

🌍

This app hasWish they were located in more states

Negative highlights

⚠️

This app hasFrequent app maintenance and technical issues

🤯

This app hasMobile deposit problems and errors

🔍

This app hasZelle integration issues and lack of visibility

🕰️

This app hasDelayed transaction posting and visibility

🔄

This app hasFrustrating app updates and UI changes

Top reviews

Most RecentHighest RatedLowest Rated

Love the new upgrades!!

Just wanted to share the fact that it’s awesome to be able to pay the credit card from a simple transfer!!

Jay.1$

4 years ago

Online Banking

This new banking app and changes by the credit union has made my life of banking a dream come true. The features are easy to navigate and all of my banking accounts are in one area, which allows me to easily watch over my accounts and handle financial needs, whether it is a transfer or filling out a loan application.

Thank you...

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tkful

4 years ago

Response from developer

Your review made our day, tkful! We're glad you are enjoying the features in our new app and you find it easy to navigate. Thank you for taking the time to share your feedback with us!

Easy to use, love the new features

CUSOCAL upgraded their online banking. WOW! Fantastic upgrade, user friendly, I can see everything at a glance, with a quick log on and my entire account ready for transactions. It makes my busy day easier with a couple of taps and I’m done. Thank you CU SO CAL!!!

Luke James Troy

4 years ago

Response from developer

Thanks for leaving a review, Luke. We are happy to hear our enhanced digital banking has made banking easier for you and you are enjoying the new design! Thank you for choosing CU SoCal.

5 Stars for new UI

After the new update the new UI is so much easier to use and has everything I always wanted in an app.

Imkahlon

4 years ago

Mobile deposit does not work

App was working fine until this new update. Having issues with mobile check deposit, it does not work! iPhone is up to date, app is up to date, delete and reinstall app, still does not work.

jkhu12345

4 years ago

Response from developer

Thank you for letting us know about the issue you are experiencing with the mobile deposit feature, jkhu12345. We apologize for the inconvenience and are working to correct this right away. In the meantime, please re-select the account you want to deposit to by pushing on the green box that appears below the check amount field. If the deposit account isn’t selected, an error message will appear when you attempt to complete the transaction. If the issue persists, please contact us in the message center within the app or give us a call at 866.287.6225 so we can assist you!

Was not warned about it!!!

I was never warned about it, and now that I want to go in, it’s asking me for all my info, made me think that my phone was hacked, I’m not going to get my data again till I go to the branch and confirm that it’s ok to do it. 🤨

Dongasolino

4 years ago

Feedback

The new app seems to be okay, but there are a few issues. First: mobile deposit does not work at all as some people have complained about already. Hopefully it gets fixed soon. Thankfully there is a branch close to my house, and I was able to deposit a check through the ATM. Second: I wish there was a way to transfer money between members on the app and not only between accounts. And third: there are features on the app that still require the user to use the desktop for. Hopefully there are more updates to follow as this is a brand new design and layout.

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omg_lover

4 years ago

Response from developer

Thanks for writing a review, omg_lover. We apologize for the trouble you are experiencing with the mobile deposit feature. We are working to correct the issue, however in the meantime, please re-select the account you want to deposit to by pushing on the green box that appears below the check amount field. If the deposit account isn’t selected, an error message will appear when you attempt to complete the transaction. We are happy to share our new mobile app does offer the ability to transfer to other CU SoCal Members. You can do so by clicking the transfers widget at the bottom, and then at the top right corner click add account. After filling in the other Member information, you will be able to transfer funds to them. Again we thank you for your feedback and look forward to providing you with even more enhancements and services!

Upgrade Fail

Was just told I needed to upgrade the app to the latest version. Now it won’t let me deposit checks. Takes you through the process, only to give an error message at the end. Tried reinstalling app, scanning checks again.. same error over and over. Bummer! The app worked perfectly before. Hope they fix it soon.

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Mr. Bagel