CU SoCal Mobile Banking User Reviews

CU SoCal Mobile Banking

Credit Union of Southern California

Finance

Reviews Summary

Positive highlights

🤝

This app hasExcellent customer service and support

🏆

This app hasReliable and trustworthy bank

💳

This app hasConvenient mobile banking features

🔒

This app hasSecure and fraud-alert system

📈

This app hasGreat rates and products

🌍

This app hasWish they were located in more states

Negative highlights

⚠️

This app hasFrequent app maintenance and technical issues

🤯

This app hasMobile deposit problems and errors

🔍

This app hasZelle integration issues and lack of visibility

🕰️

This app hasDelayed transaction posting and visibility

🔄

This app hasFrustrating app updates and UI changes

Top reviews

Most RecentHighest RatedLowest Rated

Bad web integration

Good luck attempting to apply for a loan inside the app. I got 99% of the way through the application, and it wanted me to accept the privacy policy, but in order to accept it I had to open it. The policy opened in a PDF document in the app’s internal browser. After reading the policy, I clicked “done” which of course isn’t “done” with the PDF, it’s “done” with the browser. Lo and behold, my entire nearly application is lost never to be found again. This would ordinarily have earned a single star rating, but I do like the rest of the app’s functionality, especially the recent addition of Zelle integration so +1 more star there.

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ChrisIntegrator

4 years ago

Response from developer

Thank you for your feedback! We are sorry to hear that you had experienced issues and we apologize for the inconvenience, ChrisIntegrator. We are hoping that your experiences since have been nothing less than exceptional. We look forward to serving you for many years to come.

Notifications not working

I have always loved the card guard features because of the notifications. I have caught fraud quickly this way. But unfortunately this feature seems to have stopped working. I have called in a few times already and they are showing everything is working on their end but I’m still not getting notifications. Really wish this issue would get fixed.

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islndluv22

4 years ago

Response from developer

Thank you for your feedback! We are sorry to hear that you are experiencing issues and we apologize for the inconvenience, isIndluv22. Our Member Care Center would love the opportunity to trouble shoot with you if you'd like to contact us at 562.698.8326, if the problems are persisting.

Mobile Deposit Problems

It’s been well over 3 months of the mobile deposit not working. I have to call every Friday so they can manually reset my account just to deposit my check.

Flscutz33#

4 years ago

Response from developer

Thank you for your feedback! We are sorry to hear that you were experiencing issues and we apologize for the inconvenience, Flscutz33#. We believe this issue has been resolved, however, our Member Care Center would love the opportunity to trouble shoot with you if you'd like to contact us at 562.698.8326, if the problems are persisting.

Zelle Notifications

The app itself is basically perfect.
My only issue is that I do not receive texts whenever someone sends me money using Zelle.
The app continues to show I have 5 different iPhones being used. I’m only using one.
I have all the notification settings turned on.
I also keep getting stuck on a loading screen when I try clicking on Transfer fails and Transfer succeeds when trying to change the settings.
Thanks for taking the time to read this and thank you in advance!
Will change to 5 stars as soon as this is fixed. Thanks again.

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Hangout User.

4 years ago

Debit Card Bug

It seems that every time I log on to the app, the app forgets my credit card and asks me to set it up. It does this every time I force close the app or I time out. Although this isn’t a major problem, it’s a minor annoyance that I want to be resolved. Overall though, the application has a good amount of features and it works very well with almost not bugs or hiccups.

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ZorphenMaze2

4 years ago

Response from developer

Thank you for your feedback! We are sorry to hear that you were experiencing issues and we apologize for the inconvenience, ZorpheMaze2. We believe this issue has been resolved, however, our Member Care Center would love the opportunity to trouble shoot with you if you'd like to contact us at 562.698.8326, if the problems are persisting.

Better

I had complained and given it one star before but it seems they have fixed most of the issues

EPIKRIS

4 years ago

Works okay, but has a few glitches

App does what I need it to do, but keeps forgetting my saved device and I’m running out of alternate names for the same device. If that gets fixed, I’d give it five stars.

Sonic Zero

4 years ago

Never Works

Literally between their ATM machines & mobile banking app, I’m ready to switch my accounts somewhere else. Their ATM’s never take my cash, maybe 30% of it. So I deposit it into my BofA business account & write a check to put in my CU acct (shouldn’t need to do this). Then when I go to deposit the check on the app still doesn’t work there either! We’re in 2020, not 1980... they need to get it together. And I shouldn’t “NEED” to go inside to see a teller or make multiple trips up there.

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Nikkay0630

4 years ago

Response from developer

Thank you for letting us know about the issue you are experiencing with our ATM machines and mobile banking app, Nikkay0630. We apologize for the inconvenience and have been working on correcting these issues. Last week, we released a new update that corrected the issue with the check deposit feature within our mobile app. We are also working on updating our ATMs, in the meantime, if you text a zip code to 91989, you can find a listing of additional local ATMs within our CO-OP network. If the issue persists, please contact us in the message center within the app or give us a call at 866.287.6225 so we can assist you!

New Update

The new update is horrible. Since the update I have a lot of issues doing remote deposits. I now have to drive to make deposits. Really disappointed with the update.

1gr81

4 years ago

GARBAGE!

This was the second time in 3 days I’ve tried to use the website and then the app to do some transactions. Neither of them allowed me to do what I wanted to do, the app was worse because it let me go thru the steps of making a mobile deposit and then at the very end a message tells me that “the service is unavailable at this time”, or something like that. Extremely frustrating, is it too much to ask that these things work as they are supposed to? If it happens a third time then it’s goodbye Credit Union of Southern California!

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Scarletbruce

4 years ago

Response from developer

We sincerely apologize for the trouble you are experiencing with our mobile deposit feature, Scarletbruce. Our team is working on streamlining this experience, however in the meantime, please re-select the account you want to deposit to by pushing on the green box that appears below the check amount field. If the deposit account isn’t selected, an error message will appear when you attempt to complete the transaction. If you encounter any issues, please contact us in the message center or give us a call at 866.287.6225. We are here to help!