Leave a Review Asiana Airlines
Numerous bugs, severe logic error
It doesn't allow you to use the app under airplane mode even when you have wifi. How am I going to use aboard asiana a350? And numerous bugs and deficiencies from the previous version not resolved.Omg My eye
Broken
Does it save itineraries. Have to enter booking reference every sing time to check trip even when logged-in. Pop up messages in Korean language when using the app. What can I do with that?Geo337
The worst airlines app
I am an Asiana Diamond Plus member, but I have to say Asiana website and mobile app are the worst among all airlines which I ever used. I don't understand why the team cannot fix the bugs immediately, and every update is a disaster. The speed is slow, the connect is unstable, and payment for booking is so in convenient. You better change your whole IT team to improve your system. This problem has existed for decades.Show lessOZDia+
Can’t log in
I logged in and now it crashes every time I open the app....super inconvenient because my flight leaves in less than 24 hours and I need to check in. The least they could do is have a functioning app.the.vandy
Needs work
Keeps crashing when trying to add booking to my account😕Trickeeeey
Horrible app, doesn’t work, charged me 3 times
This app is extremely bad and needs maintenance immediately. When I tried to make reservations it gave me an error message that the payment did not go through. I entered my info 2 more times and all 3 times got the same error message. Went to my email and turns out the payment did go through and I was charged over $5000. Had to call customer service to cancel 2 of the reservations. And when I try to view the reservations on the app, occasionally it won’t work, sending me back to the home page.Show lessK. Xu4
Can’t even get it to open
Downloaded the app, but it won’t open on my phone.acrosensel
needs another update
aftr this latest update, my app just don’t open anymore, just the cover page and that’s it. please fix sooncrazywabbit
Awful
I am a loyal customer of Asiana ......however, the app is appalling ! Korea ( Seoul ) is do tech and Wi-fi developed yet Asiana’s app is dreadful. Cannot use to check-in and now I try to search prices and when I tap “next” nothing happens!! My next trip I booked a competitor !!! The technology needs to be sorted ........Show lessinthehopeitgetsfixed
Hey, management! Fire your digital dev team!
It’s a remarkable dereliction if duty to launch an app like this then do nothing at all with client feedback. This app and your website — where one goes when the app fails to deliver basic functionality — are complete disasters!
Please know that this actually does cost you money. I need to purchase a biz class RT ticket on short notice for a meeting day after tomorrow. My corporate travel agent is gone for the day so booking myself. I logged into the app; it wouldn’t return dates, only an error message. I tried several times, closing and relaunching the app several times. I jumped over to the website and received the same message - thrice! I just booked on JAL though itinerary less convenient and more costly.
I’ll give you another try. If same problems persist, I’ll switch to a provider who values their customers opinions more.
Do yourselves a favor and fire this team. Bring in an advisor or team who knows what they’re doing.Show lessMerchantFarang
