Will never use ANA again
The workflow is the app is bad. It is useless for international passengers to manage checkins etc. They just want you to be at the airport but the line is so long and they are slowwwww. Forget about calling ANA. Can’t believe this is from Japan.
Horrendous, trashy airline
Severely understaffed both via phone and in-airport. Several hour long waits for both, no ability to check in online if you don’t book directly through them (so if you’re star alliance forget it), poorly run. We’ve had a worse experience with this airline than with third world regional air carriers. Embarrassing.
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Confusing
Awkward and confusing
Love ANA
Great carrier with excellent customer service
In flight service
One of the best service and clean aircraft. Really polite and very very helpful aircraft crew. Salute them.
On international flights please include some Tamil movies. Thank you.
On international flights please include some Tamil movies. Thank you.
Terrible
Flight experience is great. However, this app is a piece of poo. Terrible. Pretty much unusable. Online check-in, terrible. Maybe it works, maybe not. Is there a second app for mileage plan, why? Why can’t it remember anything? Most other airline apps do, even though if they are actually awful to fly on.
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Why Fly Anyone Else!
ANA, simply the best airline to fly anywhere in the world. From the ramp agents to the ticket agents to the flight crew. You could not ask for better service which is just amazing and the flights in my opinion are the most comfortable.
My travel partner
I use this app whenever I travel with Ana. Very good! It’s give me alert for flight and I can find all details on one click.
Bad business practices
No one would remember the stupid mileage club number remember the password is enough. Try to use email as log in credentials
ANA Website
I’m sorry to say that ANA is the worst website of all of the airlines I. You should learn from the United website.
