Leave a Review B&H Photo, Video & Pro Audio
Great website great customer service
The website is super easy to use and customer service and knowledge is amazing.Malnews
B & H. Photographers paradise
The range is breathtaking and they know their stuff.Trillian86
Everything I need
B and H always has everything I need.matrixphoto
I keep getting captcha pop-ups when using the app
I have never experienced that with any other apps before but every 2-3min I get captcha pop up that ask me to verify that I’m a human. It’s very annoying and most of the time it crashes the app a few seconds after. I’m using an iPhone 11 and I never experience that kind of issue with other apps. Thank you :)Show lessDav011235813
It Seemed A Backstage Technical Problem
This was the first time I have ever used BHphotovideo. The payment including duties and taxes was selected in the app, but once the user interface was switched to PayPal, the total amount to be paid excluded duties and taxes. As several times did I try including duties and taxes, it kept malfunctioning and I had to give up.
Then I tried paying the amount excluding duties and taxes with PayPal. No error message was shown in the user interface of PayPal. However, when the user interface was switched back to BHphotovideo, it remained at the same stage in the shopping cart as it had been before the payment. I opened the app of PayPal and checked the transaction history. There was no transaction record for BHphotovideo in PayPal. Again, as several times did I try paying with PayPal in the app of BHphotovideo, it still kept malfunctioning and I had to give up.
I tried paying with Apple Pay. To my surprise, it worked. It did also include duties and taxes. But (there was always a “ but” in my experiences in BHphotovideo) a warning with red fonts flashed for a second when the user interface was switched back from Apple Pay to BHphotovideo. I didn’t catch the warning. After thinking it over for a minute, I decided to cancel the order for safe play, because the warning might be important. The cancellation of that order seemed smooth. I soon got the email from BHphotovideo which indicated the refund would appear in my account in 3-5 businesses days although the exact amount of refund was not mentioned.
I immediately tried placing another order that was exactly the same as the canceled one. I tried paying for this order with both PayPal and Apple Pay. Even Apple Pay did not work this time. What’s more, I had a new problem. One of the items in my order was removed from my shopping cart by the system after the warning about the transaction failure flashed. I put that item back into the shopping cart and tried paying for the order again. It failed and that item was removed from my shopping cart again. Again and again did I try until I gave up. I also tried it in my laptop, which made no difference. It did not seem a problem of the front stage, but the back end.
The one-star rating did not mean I had a completely negative view on BHphotovideo. I liked some of the features of their service, such as free shipping to Canada for an order over US$100 and prepayment for duties and taxes. However, as a matter of fact that I failed in placing an order, having spent so much time and earned so much frustration, one star was really what I could afford. I still wish I could enjoy their service by succeeding in placing an order one day.Show lessSaint Peterburg
Great to deal with
B&H is awesome to deal with. I live in Canada and there is never any issues shipping here. They handle all the customs and duty fees for you so your stuff arrives at your door hassle free. I would definitely recommend them to anybody, looking for photography gear, or anything they sell.photofanboy
Prices in dollars .. apparently only americans exist
Offers me the option to show stirling but ignores it. Oh and this text is invisible!OtherWayUp
Happy customer
Quality products with matching servicePeekz
Fantastic live support!
The agent I chatted with was very good at asking the right questions and helping me determine the correct model of my laptop and the options I had to upgrade RAMcdm07
Notification spam disregards settings
I allow this app to send notifications about order status and price changes on items in my cart. Every other category of app notifications is disabled through the in-app settings screen, and has been for some time.
And yet, this app spams me relentlessly with push notifications for “events,” sales, and promos. It’s Black Friday/Cyber Monday weekend, and they’ve been coming in particularly heavy as a result. I didn’t ask for this. In fact, I asked for NOT this.
I attempted to report this to customer service, and they said I had to contact a special iPhone app support email. The mailbox for that address is full and not accepting messages, which suggests no one is looking at it.
Usually BH customer service is pretty good, so this is pretty disappointing. No one seems to care, and the app has been updated multiple times without fixing the issue, so I don’t know what to conclude other than that they’re fine with it.
If it weren’t for order status, I’d just disable notifications entirely. Which I guess is what I’ll do, but if I can’t trust this app to respect my notification settings, what else is it doing that it shouldn’t be??Show lessBobomancer
