Leave a Review KLM
Bag allowance is not correct
The app said I was allowed 1 checked and 2 carry on. But when I got to the check-in counter KLM said I was not allowed any checked bags and was required to pay €40 for my bag. KLM didn’t even give me the Flying Blue member’s discount. Also the app does not show actual ticket information (just the ticket number) even though there is a button for ‘ticket details’.Show lessEverChimay
Terrible integration
I can’t check in because part of my flight is with KLM subsidiary Transavia. I can’t check in at Transavia app because part of my flight is with KLM. I can’t check in with Delta app (ticket provider) because flights are operated by KLM and Transavia. I don’t understand why it’s so difficult coordinate at the very least online/app check in services between these airlines after years of partnerships.Show lessKkula88
Great app
This is a great app. The latest update took care of the bug in the rewards section. Very user friendly and it has everything you need.Derek22554
Missing extra options
Love having this app. Would like it more if the app also allowed you to book cars and hotels with it. On the internet you can book cars and hotels, but not with this app.Lynjeanne
Bugs
I rely on this app because I fly KLM but there is always something down. Right now I can’t use the award booking tool. You click on it and nothing happens. Other times you can’t login. I wish they would get these small bugs fixed. Otherwise this app is critical and so valuableALG-83
Pretty good
Downloaded at the airport and was super easy opening and pulling up my boarding pass. Next day trying to check in was frustrating. Figured out they wanted a birthdate validation but was not obvious. Then would not accept my date until I scrolled in the year first.Bay Area Bopper
Mostly, perfect.
The app is the perfect choice for frequent flyers with KLM. Only things that I concerned is my flying blue account is always not working and I recommend flight status to be inside the app itself, not in internet. But overall, very impressive.Poohpha
KLM is better off without Air France
Fully agree with previous review(s);
Customer care, smoothness of operations and especially friendliness of flight crew and ground staff is a gigantic difference between KLM and Air France. Air France need to get their act together and learn from KLM.
Unfortunately the customer service of Transavia handled in France (during strikes at Orly airport) was a disaster too: “Sorry your flight is cancelled, we’ll refund you..goodbye” seriously??
Almost seems as if customer care for any of the brands KLM, Transavia and Air France are all operated by Air France in France. Which explains the poor response during strikes. Hurts to see KLM getting damaged like that.Show lessiRemcoo
Skyteam and its partners
As a sky priority frequent traveler it is always interesting to see who cares about customers, and who is missing the mark. Within the skyteam partners this point is extremely apparent. Between KLM and Airfrance, for example, there are sometimes such stark differences that you have to wonder whether the partnership brings value or damages the others’ image/brand. I for one, am reconsidering. Airfrance seems to have very little ‘customer care’ common sense. This begins at the airport in paris where there is a line wtg for passport check +200 with one agent checking passports (yes, i aware that AFR is not directly responsible for immigration - but the airport process is certainly an influencing factor for airlines to improve) and continues with the boarding process (no priority boarding for business class - skypriority lines are effectively longer than the the non-priority lines). In fact, the agent INSISTED that I wait in the sky-priority line, which was 2x as long. :-(
KLM remains a preference; and as a long time skyteam member , i can only hope that AFR gets its act together, as the brand is tarnished and impacting the image of KLM.
In summary, if the AFR CEO took time at the gate front facing his customers ... maybe things would change .. or maybe not.Show lessfrschre
Excellent and efficient
Worked perfectly - found and booked my flight without any issues.Bali Hai
