Leave a Review AT&T Office@Hand
HOW SO I CANCEL?!?!
Double my billed, make it impossible to pay (how does on of the largest companies in the world not have a simple online payment portal, this is an app, it's all online, I need to mail a check?!?). No way to cancel in app or on the website, and customer service pretends they can't understand me/find my account and hangs up. This is inane. DO NOT USE THIS APP!!! It's a garbage trap to get you stuck in their labyrinth of a billing cycle.Show lessAlf!
HOW SO I CANCEL?!?!
Double my billed, make it impossible to pay (how does on of the largest companies in the world not have a simple online payment portal, this is an app, it's all online, I need to mail a check?!?). No way to cancel in app or in the website, and customer service pretends they can't understand me/find my account and hangs up. This is inane.
DO NOT USE THIS APP!!!
It's a garbage trap to get you stuck in their labyrinth of a billing cycle.Show lessOwner Eagle Bail Bonds
Back to the stone ages. Reminds me or the rotary phones, one phone one line and can not forward calls. I have three lines and need three cell phones to be able to leave my offhand get calls when I’m away. My landlines I was able to *72 all line to my cell. With this age of fiber I would need three cell phone to get my calls when away. AT&T is losing the way to the futureShow lessTony, Eagle Bail Bonds
Bugs
Having the option to set forward calls to Another employee while I’m on lunch is nice. However, I find myself having to open and close the app up to 15 times before I can do it without any issues. I’ll press the button to forward calls, and it will just sit and spin for as long as I’ll leave the app open. I have to close it out, reopen it and continue that process until it finally saves. It has been like this since I’ve been using the app going on one year now. After multiple updates this issue still has not been fixed.Show lessYaB0iSkinnyP
Better than before
The app is way better than before! I’ve had this service for over three years now and it’s definitely better today than before.
In their latest update, you can now see which number your client had called through the mobile app. I currently have two phone numbers through this service, one for the front of office and one for the back of office. I can now see which phone number a client called so that I know how to properly address them.
I also like the fact that you can now record phone calls and listen to them once the call has ended. Of course, be sure you’re following state laws.
One thing I would like to see as a feature, is the ability to see call history and text message in ONE thread. There is a service called OpenPhone that maintains all calls and text messages to a specific number. So instead of having to toggle back-and-forth your call history and text message, you can see everything in one thread. would love to see that feature within this app.Show lessDJ Yung Vibe
Absolutely the worst customer service
At@t has the absolute worst customer service with this product. 10 hours trying to get this setup in the AT&T store or on the phone with customer service. If there was a way to give a negative star rate I would .red6712:98
Excellent!
This app has everything I need and works great. Thank you for listening to my ideas and bringing them to the app!Solracwins
Ok app but…
When you hit decline. It doesn’t stop. At 459 pm when you close at 5 you don’t wanna talk to that customer. Can’t decline call. Keeps ringingthe big giy jr
Ok but stuttering
When not on Wi-Fi I can get 18 seconds into a phone call then it just cuts out and says unstable network. I have at&t phone service and unlimited data. Makes no sense.. when on Wi-Fi all works perfectly.Dustin Ellsworth
Call forwarding (beta)
From what I can see, I observed no glitches and the calls did in fact get forwarded to the person of my choosing. Wonderful feature.Poooter ~Y2KGuard~
