Verizon One Talk:
Voice, video and messaging business solution
Your business is constantly evolving, so you need a phone and collaboration solution that can keep up. We have you covered for how you work today and in the future.
One Talk is a mobile-first business phone solution built for how you work today, allowing you to connect with customers, employees and others in the office or on-the-go. Easily manage 50+ business and user features from the Verizon One Talk web portal or mobile app.
One Talk includes multiple user device & app options:
* Smartphone Native Dialer. Connect mobile employees to the office and customers from their smartphone native keypad— all over the reliable and award-winning Verizon network.
* Desk, conference, and cordless phones. Enhance calling and collaboration with a range of Voice over Internet Protocol (VoIP) phones, including the nation’s first 4G cellular enabled desk phone, and accessories for your office-based employees.
* Mobile App for smartphones and tablets. Enable employees using business-owned or personal smartphones and tablets (including other carrier devices) to access One Talk features from a single number.
* Desktop App for computers. Easily make and receive voice/ video calls and SMS/text messages on your computer (PC or Mac®), similar to using your smartphone.
One Talk has 50+ powerful features to enhance communications, providing:
* Anywhere calling. Provide flexibility and a better calling experience with business-grade features like Caller ID and Simultaneous Ring.
* Easy collaboration. Boost your employees’ ability to collaborate more effectively with messaging (chat, SMS and IM) and video conferencing from BlueJeans by Verizon on a single unified app.
* Engaging customer experience. Connect callers to the people they need with features like Auto Receptionist, Hunt Groups and more.
Get started:
1. Subscribe to the Verizon One Talk service
2. Install the One Talk app. Enter your One Talk phone number. Request PIN
3. An email will be sent to the email associated with your number with an activation PIN. Enter your PIN and complete setup
4. Start using the One Talk App for calling, video and messaging.
One Talk Terms and Conditions Apply. See OneTalk.com for more information.
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Summary of user reviews
Positive highlights
🔍
This app hasAbility to call from native contact manager
👥
This app hasStaff can help answer calls and messages
🧭
This app hasClean and intuitive interface
☎️
This app hasConvenient to have business and personal numbers on one phone
Negative highlights
⚠️
This app hasFrequent call drops and poor call quality
🔌
This app hasUnreliable connectivity, often showing as 'offline' or 'limited connectivity'
💬
This app hasMessaging issues, including delayed/failed message delivery and inability to resend messages
🔍
This app hasLack of search functionality in messages
🗓️
This app hasNo option to flag messages or set reminders
📱
This app hasInconsistent integration with phone's native dialer and call log
🚫
This app hasInability to block numbers
🤖
This app hasPoor customer support and troubleshooting
We adopted Verizon for our business a few months ago. Project manager was fantastic. Once he was out of the picture & reality set in we had major issues. There are times when connection won’t allow you to use app - even with full bars & connected to WiFi. There are other times that calls drop as soon as the call starts. There are other times when our voices sound like chipmunks on speed or a slow talking creeper robot. They try to blame our individual phones or WiFi. However, we are all on different networks, phones & WiFi & all experience the same glitches. The only common denominator…this app. Additionally when I called customer support because no calls were coming through, it was discovered that they had randomly put us on a “holiday” that we didn’t request or agree to. After spending 2 hours on the phone attempting to correct this issue with a non-native English speaking rep, he somehow managed to undo our entire auto attendant & call tree. Our saving grace was that I happened to have the personal cell phone to our initial project manager & he went in to fix what had been undone. He shared that this is common with customer support. The portal is also NOT user friendly. And the outcome to clicking the wrong setting can have dramatic impacts on your business. Verizon should stick with cell phones & leave the business sector to someone else.