Leave a Review Verizon One Talk
Unable to Disconnect My Phone Number
The app worked fairly well while I was using it for my job. However, when I left that place of work, the workplace calls kept connecting through my phone even though I had deleted the app through the App Store - not just the Home Screen. My former employer has been very diligent in trying to disconnect my phone number from the account for the past few months but to no avail.
The manager of the account has tried to disconnect all of the devices associated with the account. I’ve tried reinstalling the app to remove all notifications and delete it again, turning off/on the phone, and the other suggestions the Verizon Support Help has offered. I tried to report an issue through the App Store, but I was unable to select the purchase on which to report. I tried reinstalling the app to see if that would make it eligible to “Report an Issue”, but alas, no luck. I am still getting that work place’s calls. I would really appreciate some help disconnecting my phone number.Show lessAWal999
Developer Response
Sorry that you're having issues with One Talk. The manager of the account will need to call our customer service team to look into the devices on the line and the call flows of the account. Thank you, Verizon Business Team.Poor deployment. Not a business “solution”
Update: service is still crap, they reply with the same canned response, before you buy, try calling that number they gave me to call. It’s a bogus “welcome to Verizon” number. I guarantee you will call and spend 10-15 minutes navigating the menus to get answered by someone who is unable to help you.
Caveat emptor
This app is very poorly built. User interface is a C at best. If using the call through option the app and the phones dialer open. There’s no way to get back to the one talk interface to 1)transfer calls 2) see who’s calling 3) change the ring tone (the option exists, but does not work) 4) calls get dropped 5) people your calling can’t hear you at times. If using call through, you have to press a number to accept the call. No way to override this. Verizon customer service is horrible, outsourced to other countries and trained to keep you away from tier 2 support, even if you know what the problem is. Verizon’s billing is so opaque the only way to understand the actual costs of each line is to extract the individual charges from multiple screens and add them to an excel sheet. Final thought: Verizon had always been a solid cell carrier. I took for granted it would extend to other business lines. This is not the case. One Talk platform is poorly built, poorly executed, and will cost you sales and tarnish your reputation in business. Shame on you Verizon.Show lesssatisfied7717
Developer Response
Sorry that you're having issues using the One Talk app. We'd like to know more about the issues you're having and help. Please call us at 800-922-0204 so we can review with you. Thank you, Verizon Business Team.Horrible Lag Time
This app has a lag time between callers that makes talking with someone difficult. Also, the business customer service is horrendous! My One Talk was down in June unbeknownst to me until a friend called and told me they couldn’t get a call through. I was promised that it would be resolved the next day. When it wasn’t, I called again, and they had no notations of the previous call. I had to go through the problem again, only to be transferred to another person and repeat the problem for the 3rd time, not to mention that these customer service reps are obviously outsourced, so communication isn’t very easy. I was on the phone with them for approximately 90 minutes. I cannot be without a physical phone, so I went into a Verizon store and asked the guy to put the line on my cell phone. I thought was fixed until the bill the next month doubled. I called again only to be told I should’ve requested an advanced technician. Like how in the would am I supposed to know that??!!?? Also, it’s a different number that they cannot transfer you to. I requested the manager to get on the line and explain why the last technician did not tell me about an”advanced technician.” Then Sophie hung up on me. The phone rang immediately after, so I thought at first that it was an accident, but then the Verizon caller hung up again. Buyer beware!Show lessRxchick
Developer Response
Sorry you are having issues with One Talk. Please call 800-922-0204 so our team can look into the issues you're having. Thank you, Verizon Business Team.