Leave a Review Wärtsilä iSailor
Money for nothing
This used to be a good app but since they changed to annual subscriptions it’s impossible to get chart updates even though they take your money. So your charts are not up to date. The “user manual” is dated 2015, written before the takeover by Wartsila. The instructions for updating and controlling subscriptions are useless, as are the FAQs. If you try to contact them they do not answer. The charts are good but no responsible navigator will use an out-of-date chart. Just not good enough!Show lessMikedee001
Subscription Service Fail
Bought a lot of charts before you switched your terms of service so you can make More profit. Sad when you don’t care about the customer that’s been loyal for years. I’ll find a different chart program THAT VALUES US.Old Salt Mariner
Your updates are hard to understand
I really liked ISailor. Gave it 4-5 * without hesitation. When we cruised from Chesapeake Bay to Lake Champlain, I couldn’t have been happier. Now I can’t figure out how to buy charts to go from the Bay to FL. & Operation is confusing to me. Help!!Lottsburg
Bait and switch
Really annoyed by the move to a subscription maps model after I had purchased maps at full price before the policy change with the expectation that I would not be nickel-and-dimed for maps I had already paid for. Those prior map purchases should have been grandfathered. Such is life. I’m switching to QTVLM anyway, so sayonara.Show lessBrian Engle
Excellent marine charting software and support
I am professional mariner and use iSailor every day at work. It is easy to use, intuitive, and a powerful piloting toolMonarch Navigator
Unresolved problems with iSailor
I have had iSailor for a few years, both on my iPhone XS Max and my iPad.
Have navigated Tasmanian waters using iSailor.
Now it will no longer work on my iPhone.
The chart is updated and it is installed but it gives no detail at all and I cannot navigate with it.
I contacted Wartsila iSailor with the problem and just got a general reply, suggesting I check that the chart was installed etc. ( a bit like “have you tried turning your modem off and then restarting it”)
No help at all.
I asked for further assistance but have heard nothing back.
Really lousy back up. No explanation, no assistance.Show lesswilliambaillieu
Crooks
I paid over $1000 for charts that they have now blocked me from using since being taken over by Wartsila. They forced me to agree a new user terms before allowing access to the app and I’ve lost access to dozens of paid for charts- they are thieves.Pugshoes
Great app, love the subscription model
I have been using this app for 2 years now. Great app ! Some folks have commented on that subscription as a problem, but i love it! other sailing apps charge over 80$ for their charts. With iSailor you can get those same charts for 2$ a year. Let me see.... 80$ in app purchase, vs 2$ a year in app purchase. I love the 2$$. Thank you iSailor !!Show lesswalrusmcd
Breaking contract by taking away free chart updates
The unfortunate decision by the new owners of iSailor to take away original customers’ right to free updates was withdrawn in January 2019 thanks to customer pressure. Unfortunately one year later they reinstated it. They are now saying there was only one year’s grace given to previous customers. I am saddened by their disregard for customer loyalty and their corporate greed. The have breached their original contract and they don’t care.Show lessdissatisfied_2018
Developer Response
Hi, we are now offering free unlimited update on all charts (besides Denmark due to the Danish Hydrographic Office requirements) purchased before Nov 28, and special deals on all charts until end of Feb. Hope you will enjoy these special offers!Don’t bother
New owners are rent seeking.
I had the old app which worked perfectly.
Haven’t updated to the new subscription based app and now it no longer shows my position on the chart.
Deleted the app and moved on to a better product.Nope$
