doxo Bill Pay and Reminders User Reviews

doxo, Inc

Top reviews

Most RecentHighest RatedLowest Rated

Not worth it

I was originally recommended this app from a friend. At first I used it for just the reminders of your bills which worked amazing. So if that’s all you need it for then great…highly recommend! Then when I moved my business to a bigger location I figured I would use it to schedule payments as well. That is where it all went wrong. I had it set up to pay my water bill. Which it removed money from my account to do and never paid it. Then my car payment was set up through and it says it will take it out x amount of days before the payment is due but psych!!! It’s going to take it out three days before that! So that was fun but the best part was there was nobody to contact. When I finally found an email nobody responded back. Very disappointing!

Show less

JVWF1978

6 months ago

Response from developer

Hello, It sounds like we missed the mark when it comes to your experience with our service—we’re sorry to hear that, and would love the opportunity to make it right! Please contact our Customer Support team, which is available on live chat at https://www.doxo.com/w/user-support/. We’d love to hear from you!

No amount

The best part of a bill pay app should be convenience, this app is not that. It knows that I have a bill due and it even knows the exact amount in my bank account but it doesn’t know the amount due for the bill. It has happened a couple of times now that I have been out of town when I have a bill due but because I don’t know the amount due without the bill in front of me, I can’t pay my bill.
Unfortunately it is the only option for one of my accounts.

Show less

Signman1968

a year ago

Response from developer

It sounds like we missed the mark when it comes to your experience with our service—we’re sorry to hear that, and would love the opportunity to make it right! Have you tried contacting our Customer Support team, which is available on live chat at https://support.doxo.com? We’d love to hear from you! Thanks, Lisa

If you like complicated Doxo is for you!

The entire system they have is annoying. When you go go pay your bill you have to know how much exactly the bill is. I’m stuck using them because it’s unfortunately the only way to pay my utilities.. I pay the 5.99 a month for the doxo+plus. But if you just have one bill I would just skip out on paying for the plus. It’s cheaper to just pay the credit card fee rather then their monthly fee.

Show less

Itsmeganaashley

2 years ago

Response from developer

Thank you for your feedback! While we can show some bills online, we still have work to do making this available for all of the 120,000 billers in our network. If you have a few minutes, I would recommend contacting our Customer Care team so that we can investigate this with you and see if there are ways to make your online payments easier. You can do so at https://support.doxo.com via live chat support. Best, Lisa

One of the worst UX ive experienced in years

Wow the UX is terrible here. It took be 4 tries to link a bank. Then when I try to link a credit card as a bill I end up in an endless loop. The menus are awful. After I select a credit card as a bill the option disappears to add more. On top of that I’ve never actually had a chance to actually LINK that bill since there’s no way to advance the screen to actually finish linking.

Ps if you are using safari in private mode you will never be able to finish linking your bank account. There’s no indoor this just an endless log in cycle. Close private safari go back to normal safari to be able to finish that part.

If the app experience is this bad I cannot trust this company to make payments on my behalf , and no chance I’m paying them 5.99 for. A “plus” version of this crap.

Show less

Dentite

2 years ago

Response from developer

Hello Dentite, I’m very sorry to hear about this, and I want to assure you that this is not the experience we’d like you to have with our service. I would strongly recommend contacting our Customer Care team so that we can investigate this with you, get your credit cards added and make sure you can get your bank account linked. You can do so at https://support.doxo.com via live chat support. Best, Lisa

Canceling subscription

I have made several attempts to cancel this service. And I am unable to do so. Once it seems like you sign up, you are stuck with the service forever. They continually are withdrawing money from my checking account, and it seems I am unable to stop this from happening. I would not recommend this app at all.!!!

Show less

asthmaslayer

2 years ago

Bill pay with doxo

The only thing I could suggest is showing the amount due. I have just been overpaying so i dont get in trouble. I really like the convenience though. Thank you!

Martunis

2 years ago

Payment Reminder

I love it because I completely forgot my payment was do. So I like that it reminded me and I and I was able to pay it on the app.

Elliewop

2 years ago

Secure

It just takes seconds. Plus if something goes wrong I know for first hand that they got your back.

HeyMama52

2 years ago

Horrible

I never and I mean never write app reviews but this is the worst app I have ever tried to use. I only keep trying to use it because it is the only means of online pay for k e of my utilities. Every month when I try to go on the app it will not load and says there is an error. I even got the phone number for doxo from my utility company and told them of this. They told me they had never had a complaint of this before and it “worked fine for everyone else.” I’m not a computer scientist by any means but I am well versed in technology and this is a major bug they simply tried to pretend doesn’t exist. I have come to discover that if I wait until mid day eastern time US that it finally works but I work during the day and sometimes have trouble accessing it during the timeframe that it actually works. This is beyond frustrating but even more so to be made to feel like I’m some simpleton that just doesn’t know how to work a computer application.

Show less

Kuriaeiren

2 years ago

Response from developer

I’m very sorry to hear about this, and I want to assure you that this is not the experience we’d like you to have with our service. I would strongly recommend contacting our Customer Care team so that we can investigate this with you and make things right. You can do so at https://support.doxo.com via live chat support. Best, Lisa