doxo Bill Pay and Reminders User Reviews

doxo, Inc

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NEVER use this app!!

I will NEVER again use this app to pay a bill. Our payments to our water bill got sent to the wrong place. We didn’t know it until we found out our water was SHUT OFF at the of the day when our ACTUAL water department closed. I got in touch with the people who ended up receiving the check and they said we were not the only customers who had that happened. Our checks went to another water department in a city about an hour away. They said between the two water departments the customers payments got sent to the wrong water department to where they didn’t live when they paid through the app. One water department said they don’t want on the doxo app anymore but doxo won’t remove them. I called doxo and was told someone higher up would return my call. Still NO CALL. So BEWARE!!!

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Skywatcher007

2 years ago

Response from developer

Hello, I’m very sorry to hear about this, and I want to assure you that this is not the experience we’d like you to have with our service. I would strongly recommend re-contacting our Customer Care team so that we can investigate this with you and make things right. You can do so at https://support.doxo.com via live chat support. I hope we can hear from you soon! Best, Lisa

Doxo is a great app!

Doxo is a great app to remind you to pay your bills as long as you have all of your info, due dates, etc it’s pretty easy!! I love the reminders especially when you have a busy life and things get easily forgotten!

Bluequeen1967

2 years ago

Doxo bill payment

I love this app it keeps me up to date on my bill and makes it unnecessary to leave the house to make my payment. I also have never been late with this app, it also keeps a record of your bills and usage for future use.

krazyken60

2 years ago

Response from developer

Hello, Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service! Thanks again, Lisa

Payment not received

I used this app because of the positive reviews. I filled in all the correct information and paid my water bill. 3 weeks later…water off. I go to my water company website and there’s a huge alert…”do not use doxo” what happened to the money I paid? Who knows…maybe other people have success, but I’ll just write a check and buy a stamp.

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dazedandconfuzedtoo

2 years ago

They are scammers

I paid my electricity with them, and it turned out that they cut off my electricity for non-payment when I was supposed to have paid with them, I paid again elsewhere and set aside an extra amount for reconnection, I canceled my payment with them and I They said that they had returned my money and they did not return it to me when I do not have any money and they have nothing to connect with them. I am still waiting for my money.

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Melendez Kathy

2 years ago

I am not a fan. how much is due??

I began using this site because my garbage service company switched to it for paying the bill.
I dislike this app/website because when I pull up a bill to pay it’ll come up with the date its due, the company it’s going to and box that says “ amount to pay” where you input what you’re paying…yet NO WHERE does it tell me how much is due. Not on the email, not on the website, nowhere. It’s the most bizarre thing. I’m not sure if my account specifically is glitching but this has caused me a lot of trouble in the past week. I am a tech savvy person so believe me when I say I looked everywhere it could’ve been.

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jaydenskye1

3 years ago

Response from developer

Hello, It sounds like we missed the mark when it comes to your experience with our service—we’re sorry to hear that, and would love the opportunity to make it right! Have you tried contacting our Customer Support team, which is available on live chat at https://support.doxo.com? We’d love to hear from you! Thanks, Lisa

Do I still owe?

I enjoy the convenience of paying my bills in one place and not have multiple options to choose. However, this needs some major upgrades. I paid my bill, and Doxo not only confirmed that it was taken out of my bank, delivered to the company, and finalized. BUT my “debt owed” does not reset. So I’m under the assumption I still owe it. Please fix this ASAP!

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BrDavid

3 years ago

Response from developer

Doxo where is the value?

Subscribers to doxo should be aware that charges against your bank credit card are charged as a cash advance. This will not equal the credit limit on the card. In fact, I’m not sure how this becomes auditable. It certainly is not obvious from doxos error message. This intermediary service is a giant time waister.

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joe.c.s

3 years ago

I paid, but they didn’t pay my bill

With inflation up 5% these days, every penny counts. I made my TXTag payment through DoXo but they didn’t forward it to TXTag so I was out money and had to pay this bill with TXTag. Nothing upset me more than my bill not getting paid on time and me having to pay the bill again because DoXo failed to do it to begin with. Do not use this company because they will not pay your bills. Anyway it’s stupid to pay a company who charges you to pay your bills. Cheaper to do it yourself.

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Soul2soul22