Merrill Edge User Reviews

Merrill Edge
Merrill Edge
Merrill Lynch

Reviews Summary

Top reviews

Extremely Crotchety & Dated Slow slow slow

i’ve been using this app for several years now, and must say it is hopelessly outdated compared to think or swim or Robinhood or any number of modern broker apps.

Every process from logging in which takes 2 to 3 times longer than it should even using FaceID to pulling up existing orders to viewing what’s in my account takes too long.

Practically every page has a huge amount of boiler plate disclaimers which are completely superfluous and you never see on other broker apps. Not FDIC insured may lose value, etc. etc.

The app should be thrown away and re-created with a fresh modern approach without any of that wasteful language that gets in the way of the interface functionality. Login should be extremely fast, and it should be easy to see existing positions and orders associated with those existing positions. Also, I should be able to pull up and edit all option and stock outstanding orders fast on one screen instead of all these separate screens that take so long to load. Time for a fresh rebuild from the ground up!
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35 Minutes: Merrill you can do better

I make monthly auto retirement contributions to my Merrill Roth IRA. I wanted to stop the auto contributions temporarily. No way to do that on their website or app. I had to 1. Wait 25 minutes for them to call me back. 2. Be on the phone with an agent for 35 minutes before I was forwarded to someone in “distribution” who was authorized and had the ability to stop my contributions. Not feeling like a valued client at all and after many years with Merrill I will begin looking elsewhere. Too inconvenient. Merrill you can do better than this - I hope you do soon, can’t recommend your services to others until you do.
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Needs an upgrade that responds to user demands

Mobile app is useless for routine trading. If you buy and hold forever, probably sufficient. TDAmeritrade, E*Trade, Fidelity all superior to this app.

The integration with BoA is helpful. If you can get this app right, it could be a game changer for your market share. Having a single place for all accounts would be ideal…but you need to be able to quickly see basic market moves/futures. Watchlists are buried in the app settings or way down on the dashboard. Watch lists can’t be modified or sorted even in a browser. I do not want Merrill guided trading so please allow me to remove this from my dashboard. The Merrill Edge platform and mobile app are shockingly behind in technology and user experience. If your at a desktop, the ICE trading platform is nice…bring some of this to the mobile app.
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Love using my app but can’t get thru to customer service

No way to get thru to customer service unless you want to wait 1.5 hours. Tried for 3 weeks and finally got thru on Monday. Use to be able to call CS and speak to a representative within 2-3 mins. Am being told high call volume but do t believe it. If continues, will seek another company.

Easy to use for beginners

My first Ever Roth IRA, didn’t know it was this simple. I just deposit the money or xfer from my own Boa account and that’s all. The keep the change makes it even easier, every Friday I just xfer the money I’ve gathered through out the week and invest it. It’s a true winner for me. After that just look up the mutual funds or stock etc etc you would like to buy and click it that simple. I’m a total noob and it was easy, I hope someone else has the same great experience. 5 star
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Garbage app

I’m giving this 5-stars hoping people will not read this and more users will flock to this app and company, and leave REALLY GOOD and EXCELLENT Apps for real traders. But in reality, this is actually a garbage app. I don’t want to list all the things I think is wrong with this app or ml because i’m not paid to help them improve.
& to think I used to promote this company and app while working as a FSA.
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SLOOWWW and poor user interface

This app takes 20+ seconds to log on with FaceTime. At times the app is excruciatingly slow, like at today’s market close. BoA needs to beef up the back end resources or fix the code—ugh. The layout is not phone-friendly, with displayed data that is not compact and worse, requires horizontal scrolling. The app logon session times out very quickly (multiple times an hour) requiring yet another super slow logon—there is no way to adjust the timeout period. You can’t see what investment alerts you’ve set without Editing them (I kid you not). This app is a mess. BoA, please improve it!
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Why so complicated?

Just got this app because I need some Monet so want to sell. Keeps saying, not available. So I try to send a message because I am not used to buying or selling. I hit compose, them it opens a page to write a message and includes in subject line: attachments. I am not sending an attachment, just want to ask a question. Everything has become so complicated and inefficient everywhere making it always difficult for the customer. This app/company no different. You can never get answers without jumping thru a million hoops. No wonder the world is so angry.
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Apple Watch does not display all entries in the device watchlist

As the title says the Apple Watch (series 7) does not display all the items in the device watch list. I have 13 stocks in the list and the watch only displays 11. I have rebooted the watch and phone and have also deleted everything from the list and re-added them but it still not working. What’s even more frustrating is that I cannot find a way to report this to Merrill other than to call them. Using the links on the App Store take you to a page asking if you would like to open an account. If I had questions about trades I would call the number provided. I have technical issues that I doubt phone support, since it is a general number, will be able to assist. I want a way to email directly to technical support. I like the app in general but the lack of ability to get in touch with tech support to report app issues and enhancement requests lowered the rating.
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Decent but not great

Interface is pretty easy to use but the app / website are still quite clunky and not super intuitive. I use a smaller local bank for checking / savings and I’ve had difficulty linking the account to deposit into my Merrill accounts.

Also data does not automatically refresh when looking to trade. You have to refresh it continually to see the changes in price & bid / ask.

They also have zero online support. Basically force you to make a phone call or visit a brick and mortar if you want to troubleshoot something. In general their online presence is really weak. As stated previously it’s also difficult to link external bank accounts online.

Actual nuts and bolts trading and research is adequate but tons of room for improvement if they ever want to appeal to younger traders.
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