Honestly expected better…
I’ve been a BofA client since I emigrated to the US a decade ago. I have a top notch credit score and BofA extends me some very decent credit. This app (and the whole website) is clunky, not intuitive, and entirely fails to assist individuals in what they are trying to do - trade and save.
I had it when they banned me for quite literally something they didn’t warn me about - buying stocks, and changing my mind. Apparently, you cannot do that - even if you’ve paid for them in full and up front.
All I can say if that Merrill has no Fidelity towards its customers based on my experience. I will be moving my entire portfolio to someone with more Fidelity with a more user friendly experience and more willing to warn their customers that they cannot spend their money as they please.
I had it when they banned me for quite literally something they didn’t warn me about - buying stocks, and changing my mind. Apparently, you cannot do that - even if you’ve paid for them in full and up front.
All I can say if that Merrill has no Fidelity towards its customers based on my experience. I will be moving my entire portfolio to someone with more Fidelity with a more user friendly experience and more willing to warn their customers that they cannot spend their money as they please.
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Made good changes recently
I switched over from robinhood to Merrill edge about a hear ago but missed the user interface of robinhood for a while; i always felt the ME app was a little clunky, but as of the last few recent updates they added many features i approve of and appreciate. It could still use some better organization as it can currently have a lot of text/info on a page or screen and look messy, but it’s good info. I think their charts/graphs could use improvements also and would like to see something similar to what robinhood has set up in that regard - easy to slide around and see info on the charts.
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Has improved
This has improved. Sometimes though, if I want to change a limit order it doesn’t read it correctly and tells me I need to change my order, even though I did! Way better than it used to be though. I do wish it would show asset allocation per stock so I would know exactly how much percentage I have on each stock.
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Horrible app from a horrible company
I have been a customer of ML for my entire life and the customer service and support is horrendous. The app is equally as bad.
I will be closing my accounts and moving to a different brokerage.
My account locked for no reason and keep getting emails asking to restore my password but when I go to the site again I have no way to restore it. I then called the number listed on the email telling me to restore the password and I am asked for my account number before I can speak with a human but I don't know what it is since I can't get online. Completely frustrating!
I will be closing my accounts and moving to a different brokerage.
My account locked for no reason and keep getting emails asking to restore my password but when I go to the site again I have no way to restore it. I then called the number listed on the email telling me to restore the password and I am asked for my account number before I can speak with a human but I don't know what it is since I can't get online. Completely frustrating!
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Great App
I love this app. It’s easy to use. My only Changes would be that
1. You have the option to sell individual shares from the mobile app. What is this first in first out non-sense lol. We all don’t want to get hit by the tax man when we are selling positions.
2. The historical performance shows the principle amount and then the returns for that principle amount. If you add more principle, it needs to reflect the added principle and then the return on that capital . Can’t just keep lowering the returns when you add new money.
Edit: still clunky . Have to select option strikes and the app lags. They need an update to the options section to show real time price updates for each strike price. So I don’t have to use yahoo finance or Robinhood for a more updates options table
1. You have the option to sell individual shares from the mobile app. What is this first in first out non-sense lol. We all don’t want to get hit by the tax man when we are selling positions.
2. The historical performance shows the principle amount and then the returns for that principle amount. If you add more principle, it needs to reflect the added principle and then the return on that capital . Can’t just keep lowering the returns when you add new money.
Edit: still clunky . Have to select option strikes and the app lags. They need an update to the options section to show real time price updates for each strike price. So I don’t have to use yahoo finance or Robinhood for a more updates options table
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Ok app
Have been using the app more often for about two months now with the longer experience of using some competing apps. The way the app is setup is much less intuitive than the other apps - at least for me. In fact it’s so less intuitive to the point of confusing sometimes. I will not go into detail s of this statement but I’ll just say that I use for reasons of some other benefits I get related to my bank’s integrated service access. One way or another, if you don’t have other important reasons to use the app, there are much better choices to manage your investments out there. It almost feels like the app caters to investors that are much less of a self-managed and much more of a hands-off type of investor.
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Lacking Basic Functionality and Terribly Designed
In designing this app, they were clearly going for minimalism. Unfortunately, that leads to an interface that is non-intuitive and missing key features. Why is Trade buried in the menu. Why isn’t that a button right on the main page? Why is Research not only buried on the menu, but not capable of researching an individual stock? If I try to open your website on my iPad, it force opens the app but the app isn’t as capable as the website (which honestly, isn’t a great website) so what’s the point? 90% of the time, I have to move to a desktop browser to accomplish all the basics. Frustrating!
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Bad interface
Overall I have had somewhat good experiences, but I still struggle to get used to this app's interface. It's not user-friendly, and I need to wait a long time until it opens a page. Also, I need to refresh the page to see the transaction. Otherwise, it will not show your transactions. One time, it sold my share but still shows unsold and I waited for a while until I realize it was already sold.
Please update the interface of this app.
Please update the interface of this app.
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So much better than E*TRADE
This is mainly delight having come from E*TRADE as a comparison. If you’re looking to keep an eye on stocks both what you own and just for speculation, this app outfperforms E*TRADE. Basic stock monitoring flow is so nice since it always shows your positions no matter where you are looking at a stock from unlike E*TRADE where it might tell you you have holdings. You can details to a stock in a watchlist as if you bought X shares at Y price on Z date. In E*TRADE you can just add the stock name.
And of course it is great because you can easily move money in/out from BoA account and keep level of service.
And of course it is great because you can easily move money in/out from BoA account and keep level of service.
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Functional, but has its hang-ups.
The app works fairly well trading stocks, but option trading has a lot of hang ups. First of all when an option ask price is selected from the chain, all the data in the order form is populated as it should, but when you pick a transaction (BTO:STO, etc) the entire form is blanked out and must be repopulated. Options selected must be re-selected. Its a very frustrating experience to trade options with this app. Also, the chain for any symbol should be available without starting an order.
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