Mobile App
Having recently joined Suncoast, I am becoming familiarized with the mobile app services and the website’s mobile features. Having left one of the major banks at the same time, it seems that the former bank’s website and mobile features were expanded to greater details and its App was more straight forward with navigation. One example was the feature which indicated a running balance with credit card line item entries. Another is that I need to go to a Suncoast branch to make loan payments when designation for next payment due is not possible to pay the payment (principle and interest) and making an additional principle payment at the same time in a direct manner with the App.
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Screen blacks out every time I try to Pay a Person
I’ve been a member for many years, I’ve never had an issue but lately I am so disappointed. My original debit card from like 2017 recently expired, I was sent a new one in the mail to find out that the new debit cards are no longer compatible with Zelle. I am considering switching banks at this point. The transfers to a person does not work on the SunCoast app, my screen turns black every time I navigate away from the app and come back in, or once I enter the persons name and move to the next field, if I click in random spots some letters will appear in random areas but still a black screen. So basically I can’t send money anymore unless I use Cashapp or Venmo.
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Response from developer
We're so sorry for the inconvenience, here's a quick tip-- if the app gets laggy or you receive a network error, Sign Out by hitting the three dashes in the top left, and log back in. This should resolve the issue without re-downloading! Hope this helps.
My experience with SunMobile
From my experience with SunMobile it is doing everything that it is supposed to. The only issue that I have had with the app is when I downloaded my check online I wasn't able to access my entire deposit. I really wish that I would have known that before downloading online. Because I would have rather gone into the bank so that I could pay my bills. I didn't know how long they will take before releasing my money. So my review rate might be amended if it takes to long.
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Made a mistake
For the last thirteen years I have banked with JP Morgan chase. After hurricane IAN my wife talked me into moving over to suncoast. Needless to say this has been one of the worst experiences with a bank/credit union I have ever felt with. A month and three weeks ago I started a new job as a insurance broker and setup direct deposit which at this point still has not went through. I am being sent paper checks through the mail at this point and verified my information was correct in my H.R system. To cash my check I would take a picture and have it deposited that way, well if you guys didn’t know that takes up to a week and a half to show balance available when the app lies and says two days. I would not recommend applying for anything with this union. Closing my account as soon as the checks I deposited two weeks ago clears.
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Response from developer
Thanks for your feedback! Our devs are looking into it now, we appreciate your patience!
Not User Friendly
The fact that there is an app available is a plus, although everything now a days has an app. It remains not very user friendly though. Having to log out and log into my separate account between business and personal is frustrating. The profiling in the app is not very clear. My next ‘due date’ still shows the date for 3 days ago. Paying off my balance on my cards required a phone call because transfer of funds is typically used for moving money between checking/savings not for credit cards. It is not as clear and simple as the other banking apps I have used. It feels like they are 10 years behind.
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Response from developer
Thanks for your feedback! Our devs are looking into it now, we appreciate your patience!
External Transactions
In general I think the app is not user friendly and needs a lot of reworking done. For the most part I don’t mind it because it gets things done when I want to. I have been trying to connect my regular bank account with my Suncoast credit union account for MONTHS. At first the external verification app “Plaid” wasn’t working or loading and now it won’t verify my bank account so I have to manually input the information of my other bank account. However, when it comes to setting an external bank account so I can make transfers between banks accounts has been a pain to set up. Not in a sense of security I don’t mind those aspects and verifying the account but in the sense that the app glitches and goes black when I am trying to input the information of my external bank account.
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Response from developer
Thanks for your feedback! Our devs are looking into it now, we appreciate your patience!
Suncoast review.
I have found Suncoast to be an easy credit union to work with. The customer support has been there when needed.
The only issue I’ve had is for the last two months, checks issued via the pay bills process have not arrived at the customer site for as much as three weeks. This has caused some late charges with those customers, but fortunately I have been able to get them reversed.
What is not known is whether it is an issue with Suncoast, the Postal Service, or the two customers processing checks. In the future I will not use your bill pay, but will pay online at the customer site.
The only issue I’ve had is for the last two months, checks issued via the pay bills process have not arrived at the customer site for as much as three weeks. This has caused some late charges with those customers, but fortunately I have been able to get them reversed.
What is not known is whether it is an issue with Suncoast, the Postal Service, or the two customers processing checks. In the future I will not use your bill pay, but will pay online at the customer site.
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Issue
Every time I try to login on the app it doesn’t work, I put in my correct password. It won’t log me in. It just keeps doing this ever since I did the last update on the app whatever is going on please fix this as soon as possible because the only way that I can get into it is if I shut my phone off wait about 30 seconds turn it back on and it works but I have to do that every time to log into the app.
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Not updated for modern iPhones
This app is still not updated for use with modern iPhones. Aside from very plain UI with no visible indication of where to tap, the mobile deposit page still has the camera shutter button located right on top of the bar for going back to your iPhone homescreen despite the fact that iPhones have had this all-screen design for the past 4 years. The quality of check photos is very blurry, especially with iPhone 14 pro. Also curiously missing is an option for automatically detecting and taking picture of the check for deposit.
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Love this bank
Customer service is wonderful and services offered are great as well. Took only a few minutes to open an account. I’m secretly saving money here to surprise my husband for our 20th. Its great. They held back any sort of association with me and them. Meaning paperwork that might be sent to my home. So it would be a total surprise. They went the extra step to ensure this. Highly recommended.
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