Having an issue connecting chase thru plaid
It keeps giving me this error message when i try to add external transfers
You may need to update your app in order to connect to Chase.
“You may need to update your app in order to connect to Chase. If you're still unable to connect, please select a different bank or reach out to Support for the application you are trying to connect.”
You may need to update your app in order to connect to Chase.
“You may need to update your app in order to connect to Chase. If you're still unable to connect, please select a different bank or reach out to Support for the application you are trying to connect.”
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Peace of mind
We had with another bank, who recently changed their name after a merger, for over 20 years. The policies regarding withdrawing my own money, became ridiculous. A headache every time!
Our son has been a Suncoast member for a long time. I saw how friendly and helpful everyone was at his branch. We decided to make the switch and have been very pleased with the decision. Good customer service is still alive and well at Suncoast!
Our son has been a Suncoast member for a long time. I saw how friendly and helpful everyone was at his branch. We decided to make the switch and have been very pleased with the decision. Good customer service is still alive and well at Suncoast!
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New Customer
Greetings everyone! I’m here in Florida, and Hurricane Ian is on the way! I had a check that was placed on hold, because I’m a new member. I let them know my situation and they gave me alternatives. Let’s just say I followed protocol and they were able to help me with my funds. I appreciate you all, we’re off to a great start with customer service, patience, and hospitality. Thank you!
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Issue
I’m having an issue with the app . Everytime I go to login it says unexpected network error . The only way I’m able to log back in through the app is by deleting the app and redox loading it and then I am only able to log in to the app once . I’ve never had issues with this app on any of my other phones but this has been an issue since I have gotten this phone . Other than that the app is great . I usually just check my account through the browser . Which is just not as quick but still gets the job done . As far as banking with suncoast I do like it now that I am able to deposit cash through the atm without a live teller . It was about a year of banking with them before I was able to do that and being a server and making most of my money on the weekends it was an issue and I mostly banked with cash app for that period of time .
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Response from developer
Thank you for your review and your feedback! We're sorry to hear that you're having a hard time logging into the app. If the problem persists, please reach out to a member of our Digital Banking Team at 1.800.999.5887 extension 88600 M - F, 8:30 am to 5:30 pm, so we can solve this together. Thank you for being OUR member!
Funds were there when bill pay check went out
Mobile banking is limited. You can't deposit a check that's more than $2500 in a business account! You have to go to a branch which is not close and where the parking is limited as well or u have to find the ATM that accepts deposits, good luck on that.
Then I couldn't get an electronic payment set up w Lowes for some odd reason so it goes out by check on 8/4, and funds were there. Then 8/11, I get an insufficient funds fee because we thought it was deducted already and we had withdrew most of the money on 8/11.
Then I couldn't get an electronic payment set up w Lowes for some odd reason so it goes out by check on 8/4, and funds were there. Then 8/11, I get an insufficient funds fee because we thought it was deducted already and we had withdrew most of the money on 8/11.
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Limited Auto Transfer Capability Makes Banking With Suncoast a Pain
Suncoast credit union’s app and website do not make my banking experience with them easy. One major inconvenience in their digital banking system is the inability to set up auto payments between two suncoast accounts. I also cannot can set up auto transfers from an external account to my auto loan account. For example, I have a suncoast checking and an auto loan account, but I am unable to set up auto transfers from my checking to my auto account. I don’t primarily bank with Suncoast, I only use suncoast for my auto loan - thus it would be convenient for me to set up automated transfers to ensure that my auto loan payment are made in time. Instead I have to remember to manually transfer funds from one account to another. This is a basic feature, and I’m surprised that suncoast credit Union does not have the functionality built into their online banking platforms (both app and web).
Other than that major inconvenience in my use case, the UI isn’t terrible and relatively easy to navigate - which is why suncoast earned two stars instead of one. :/
Other than that major inconvenience in my use case, the UI isn’t terrible and relatively easy to navigate - which is why suncoast earned two stars instead of one. :/
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Response from developer
We apologize for the difficulties you are encountering when transferring funds between an outside financial institution and your loan account with Suncoast. We would love to discuss this with you further, please reach out to a member of our Digital Banking Team at 1.800.999.5887 extension 88600 M - F, 8:30 am to 5:30 pm. There are different features available to you that can help facilitate your process. Thank you and we look forward to speaking with you soon.
Leave Well Enough Alone!
Do not understand that why when something is working well and end users feels comfortable with the platform, that someone comes along in IS and decides to make a change and is convinced that change is good.
What Suncoast’s revised access platform demonstrates is that these elites who are responsible for entertaining changes would better serve the consumer if they LEFT WELL ENOUGH ALONE!
After going online to experience Suncoast’s revised site, I fumbled through the menu for several minutes before I was able to find the prompt to make a payment. For an entity to make it so nonobvious for customers to make a payment is DUMB. Making a payment should be the most accessible and obvious feature of any banking website feature. Instead, you guys formatted the protocol to make it equivalent of a game many of us played when we were kids. It’s called HIDE AND SEEK! The new website looks disgustingly confused and boring.
My recommendation in a few syllables, BACK TO THE DRAWING BOARD!
What Suncoast’s revised access platform demonstrates is that these elites who are responsible for entertaining changes would better serve the consumer if they LEFT WELL ENOUGH ALONE!
After going online to experience Suncoast’s revised site, I fumbled through the menu for several minutes before I was able to find the prompt to make a payment. For an entity to make it so nonobvious for customers to make a payment is DUMB. Making a payment should be the most accessible and obvious feature of any banking website feature. Instead, you guys formatted the protocol to make it equivalent of a game many of us played when we were kids. It’s called HIDE AND SEEK! The new website looks disgustingly confused and boring.
My recommendation in a few syllables, BACK TO THE DRAWING BOARD!
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Response from developer
We apologize for any difficulties you experienced and appreciate your feedback. Please reach out to a member of our Digital Banking Team at 1.800.999.5887 extension 88600 M - F, 8:30 am to 5:30 pm. Thank you for your patience and being OUR member.
Never had an Issue
I have been using this app since 2012 to do all my banking. I have never had any issues. I have a debit line, credit, and car loan through Suncoast, and it is extremely easy to move money around both within my own account, and to family members with Suncoast accounts.
Simply The Best
Suncoast makes my life less hectic. I personally rate Suncoast Credit Union a 5 out of 5 in every category. The Customer Service can’t be matched. The ease of using Sun mobile is phenomenal. The Fraud prevention is outstanding. It gives me a peace of mind to know that someone is watching to make sure I made the purchases that show up. This feature alone is above and beyond. As soon a charge shows up that appears suspicious you get a text and call to verify the charge(s). The hours are Fantastic, I can bank with a live person via video until 8:00pm. I would definitely recommend Suncoast Credit Union to anyone and everyone because they are simply the Best. Yes I am partial, I have been a very satisfied member for approximately 25 years. I have tried others but I always close out the accounts because there service comes no where close to Suncoast Credit Union.
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Response from developer
WOW! If we could classify anything as 'dropping the mic', I think you just did that with your wonderful review. It is an honor to call you a member of the Suncoast Family. If you ever see something we should do better, please let us know. Thank you again for all of your kind words, loyalty and for being OUR member. Here is to another 25 years!
Great App
I am all for anything that makes life easier. Online banking I can appreciate. Not having to stand in line, no people around me having a bad day, no car ride to the bank, worrying about making it to the bank in time for certain things, they all are for the most part (98%) a thing of the past. Thanks to those much smarter then myself who know how make an idea reality.
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